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Opening Times for NatWest

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Sunday 9am 6pm
135 Bishopsgate

0844 826 8022

National Westminster Bank, more commonly known as NatWest, is a large retail and commercial bank that exists in the United Kingdom. The bank was established by the merger of two banks – the National Provincial Bank and Westminster Bank – in 1968.

NatWest Contact Numbers

Department Contact Number Opening Hours
Customer Services 0844 826 8022 9am-6pm
NatWest Check Balance 0844 826 0447 9am-6pm
Head Office 0844 453 0259 9am-6pm
Complaints 0843 178 3550 9am-6pm
Online Banking 0843 557 3646 9am-6pm
Mortgages Helpline 0843 290 7185 9am-6pm

Customer Services

For advice on mortgages, credit cards, loans, or other services provided to NatWest customers, call the customer service contact number on 0844 826 8022. This line is automated and means that you will need to select the customer service number from the options given to you.

NatWest Check Balance Number

If you need to check the balance on your NatWest accounts you can ring the number 0844 826 0447 where this information will be given to you. When you call you’ll need to provide some personal details before this information is given to you.

Head Office

NatWest is one of the UK’s largest banks and covers multiple different kinds of financial services like credit cards, current accounts, loans, investments, mortgages and insurance. The Head Office for NatWest, based in London, is home to a range of departments that can help personal and business customers alike. If you know the person or department, you wish to speak to with NatWest, call the head office contact number on 0844 453 0259.


If you are unhappy with the service you have been provided by NatWest, or you would simply like to make a complaint about a branch or member of staff, call the complaints team on 0843 178 3550. Using this number will ensure that your complaint is registered.

Online Banking

With NatWest, Online Banking is simple, and you can take care of your accounts online in the following ways:

Mobile App

NatWest’s mobile app is available to all customers who have set up online banking and have a UK mobile number. The app was voted ‘Best Banking App’ in the British Bank Awards 2017 and offers the opportunity to check your balance, view your transaction details and pay new people without needing a card reader.

Bank Online

NatWest’s online banking service is available to all NatWest customers aged 11+ and allows them to check their balance and statements, make payments/send money, and manage & track their savings.

For more information on online banking, call the online banking helpline on 0843 557 3646.

NatWest Mortgage

When managing a mortgage you might find it is a complex situation to deal with. NatWest always offers a wide selection of mortgages for anyone who could be interested, from people buying their first home to anyone looking to remortgage their home from their existing mortgage provider and use NatWest instead. They also offer the chance for people to start mortgages for while they move home and also for buy to let properties. To find out more information on mortgages from NatWest, call the mortgage helpline on 0843 290 7185.



Michael Gallagher

26th August 2017
Knock! Knock!
Who’s there ?
Its the bank information hacking service, sharing information with all who ask.
What happened to Cyber.
Old hat.

In answer to your unexpected letters. 19/08/2017..(05/10/2017 added 08/10/20170 slighting tone)

The Government now sharing information with departments in other countries has no security control once the information is given over. UK banks have a very strong code of ethics that attracts investment from all walks of life. (some good, some not so good) Its called integrity, an old, well respected British established commodity. Also with a now ongoing situation, permission granted, where information can be sought from a UK bank account for life. Open bank account. Incredible.

A Russian oligarch!! (or a very rich middle eastern person or any person for that matter) having money invested in a UK bank, being a Russian tax payer, the UK having signed International Agreements to share information, will satisfy a request from the Russian Government for Account Numbers. Gross amount of interest paid with the Balance showing of all accounts, as per letter dated 19/08/17 to myself. Unbelievable.

Every walk of life around the globe bank with the UK from ISIS to Drug Lords to questionable Governments and there cohorts. More money passes through London then any other city in the world.

It is a fact because of British integrity, British privacy, British security, Foreign Government Ministers around the world have UK accounts, includes Irish Government Ministers, make that especially with the questionable practices of the banks in southern Ireland, constantly failing the public interest. There are more Irish people living in the UK then living in Southern Ireland, paying tax in both countries. Both the UK and Southern Ireland are fully aware of an individuals tax payments we have constant questionable means testing. Bank accounts constantly scrutinised for any irregularities, questions asked as to where one thousand €uro’s has gone from an An-post account.

As for myself being a resident of Ireland, receiving UK pension with a minor correction under Irish pensions. I am quite happy to share my bank account information, (being a shared account that I have had for a working life time) with all and sundry, place it on twitter. You are fully aware that it is not going to raise an eyebrow, you have the account transaction history and the wealth displayed, no more then an evening meal out. Tax departments in the UK are fully up to date as whilst employed my tax was PAYE then at 65 my pension accordingly awarded. Same as in Ireland under PPS. Amazing

I don’t believe that Government Ministers also border people, working people, working on both sides of the Irish divide, paying tax in two different countries, will be as co-operative as myself.

I believe this to be a topic of the new Taoiseach, when as a minister starting on a campaign to reduce benefits all forms of benefits to all walks of life in Ireland. The now Taoiseach has done remarkable well, in clawing money back, showing huge savings by conscripting a number of American quangos to operate there brand of money making practices.

ONE HUNDRED years ago unelected people entered into negotiations, not Ireland’s finest hour, the rest is history. One hundred years later, Southern Ireland, BREXIT !!!!

Rhetorical Questions:
What did Southern Ireland trade or interchange to achieve this momentous accomplishment of change within UK banking policy?…………….Border control has taken on a whole new meaning.

Who is “Reponse Payee Grande-Bretagne” with a PO box? Why, if the Bank is sending me the letters, why am I not responding to the Bank as opposed to a third party? Already an open source for information in the public domain!!! Should I respond to third party request?

This opinion is not for the public domain from myself. It is just an opinion/question/query based…..!!

Michael Gallagher

Who is “Reponse Payee Grande-Bretagne” with a PO box? Why, if the Bank is sending me the letters, why am I not responding to the Bank as opposed to a third party? Already an open source for information in the public domain!!! Should I respond to third party request?
This part may be missed of from previous comment

Mr Michael Lyn Prosser

Begin forwarded message:

From: Mail
Subject: Fwd: Urgent. NB03126299 Kristiana Truhomenko.
Date: 12 February 2018 at 12:32:07 GMT
To:, ~ Connect Online

Dear Sir /Madam (
Progress report since email below this one!
I Now have 3 complaints being felt with By Melanie on ext 13628199
Melanie did a good job of sorting the first complaint even though the hourly rate that was compensated was quite frankly a joke.However its not compensation i want ! I want the Nat west to sort out there way of doing things as the whole ongoing processes has been dreadful and the system just does not work.
It would save Nat West many hours of time if you just allow the branches to open these accounts rather than try to do it with an email system and contact system where by every day i ring it goes through to a different person. These people must be taught to say that if they have any problems they will phone the customer back, and then thats the end of it for them, as they do not ring back and know the next time customer rings it will be somebody else’s problem.
Ok now Monday the 12th Feb
As far as i now i still have no internet banking and the switcher team has not switched account from HSBC
Thursday 8th I spoke to a person in the complaints department and was told by them that Melanie was not in and that they would get her to phone me on Friday morning! This did not happen and i rang her again today 12th, She asked many questions about forms etc but she does not have an email address so i can not send her the copies of emails i have sent to your other departments.

How can you have a complaints department where i can not send emails to prove things ????

On Saturday the 9th i had a call from a lady who told me she wold try and sort both internet banking issues and also switcher team issues out for me . She told me that she had my number and if she lost the connection she would ring me back. In her putting me on hold many times she eventually told me to hold while she transferred me to another member of your staff, in this process after about 20mins of waiting i realised that i had been cut off.
I was going out for lunch that day but decided to wait in for bank to call me. Did not happen again!!!!

Please will somebody in authority get this sorted and contact me so i know what is going on.
I am being made to look like a fool to people in my organisation as i keep having to explain why i can not answer there messages re payments.
Michael Prosser

Begin forwarded message:

From: Mike Prosser
Subject: Fwd: Urgent. When will our internet banking start working?
Date: 8 February 2018 at 14:38:19 GMT
To: ~ Connect Online

Dear Sir/Madam
Ref NB03126299 Account Number 59655399 sort 535041 Please can you tell me when our internet banking will be working i was told overnight yesterday 8th Feb (Having been told this for at least 10 days) but this has not happened as yet and again know body has got back to me as promised by phone or email.
We have been told again conflicting information.
Today 5th On phone a person said we needed a form and that they would send it to my email address that day and i would fill it in, but i had to take it into my local branch for them to send it to you some special way!
This was not sent to me so when i went into my local branch the next day (Tuesday 6th) we rang you from there and you email forms to the bank direct where i filled them in, They were read and checked and sent off to you!
Wed 7th I rang you to be told that we did not need to fill in any forms in the first place regarding internet banking and the gentleman could switch us on over night, i was on hold a couple of times while he tried to sort this out but failed as he could not find forms with our signatories on from our Mandate that you have had know 3 times as the first time you sent us the wrong set of forms !We would not have the account open if you did not have them!
I was even told that they may have been deleted by mistake??
Anyway the gentleman said he would sort out and get us switched on over night and if he had any problems whatsoever he would call me. I have had no call or emails at all!
Please will somebody sort.
Ideally both Myself and Simon Smith (the other signatory if i am unavailable.)would like to have internet access to view our account so we know when people have paid in.
We still want hard copy statements!
As explained if needed to speed things up we can just get myself switched on to start with if it posses a problem for you!
I can not see why any of this should be difficult to sort out and would not be if we could do it all at branch.
Please let me know asap as we can not run our account like this.
W Bro Michael Prosser. Treasurer Vaga Lodge 3146

Mrs E Belcher

I went to my local NatWest in Sandhurst today, which had a queue out of the door onto the pavement at one time. When I eventually got to the counter the 2 female members of staff said they were on their own in the bank, with no other support staff out the back. They were doing their best, but they had a lot of awkward, rude and time consuming customers before me. They wouldn’t get a lunch break or even a cup of tea today. This is absolutely disgusting and I am appalled that NatWest treat their lovely staff in this way. Now you are closing this very busy and popular branch in June. After today I am seriously thinking of changing banks after banking with you for nearly 50 years.

James Crozier

l Hate all this tech stuff, I rarely use internet banking. While I was visiting my children in Australia my wife needed money for a property purchase. As I was overseas and never had a card reader I could not transfer money to may wife. I tired everything phone calls Fax’s letters but Natwest could not help
me . So when I return I shall change to a bank that has International branches overseas. 20yrs with Natwest

vicky king

i have been with nat west for over 50 yrs i am furious over the non service being given, i have spent yet another day on the phone trying to get through and being told by automation that it is very busy this is not a one off this is happening every day, it is now 10pm and have spent all evening trying to get an answer from nat west , i am so angry how we, the public are being treated , i dont suppose the service , or rather the non service will get any better so i will now think about joining my husbands bank , barclays , their service is brilliant , you lot at nat west are useless. mrs v, king


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