Karen Millen Returns Policy
Unfortunately, once you’ve placed an online order with Karen Millen, they can’t cancel or amend it. You will have to return the order for a refund when you receive it. Karen Millen allows 14 days from delivery to notify them that you want to cancel the order. Then you will have a further 14 days to return the order to Karen Millen. There are several options for free returns to Karen Millen, as explained below. The products must be in their original new condition. If you wear, wash, or damage an item, including removing labels and tags or hygiene stickers, then Karen Millen could refuse to accept the return. Contact Karen Millen customer services if an item is faulty or you need a returns form.
Karen Millen Return in Store
If you buy something from a Karen Millen store, then you will have 30 days to return it. You can take it to any Karen Millen store, as long as it is in the same country as the original purchase. Provide your receipt with the item and they will process your refund instore. You can also return online orders to Karen Millen stores in the same country for a refund only. Instead of a receipt, you must present the order invoice and returns form. This policy applies to stand-alone Karen Millen stores. Karen Millen concessions and outlets will not accept returns from anywhere else. Karen Millen’s returns policies will apply for both full-price and sale items unless your receipt specifies otherwise.
Karen Millen Return by Post
You can return online orders to Karen Millen using Royal Mail Freepost. Attach the Freepost sticky label from your returns form to the outside of the parcel. Then complete the returns form and seal it in the parcel with the return items. Take your return parcel to the nearest Post Office and obtain a receipt for mailing it to Karen Millen. Keep this as proof of postage and use the tracking number to follow the progress of the return delivery. When Karen Millen processes your return, they will send you an e-mail to confirm it. The correct Karen Millen returns address is Karen Millen Fashions Limited, 13-16 Lakeside Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5TR.
Karen Millen Hermes Returns
Besides Royal Mail, there are other methods for returning online orders to Karen Millen by mail or courier. If Hermes delivered your parcel originally, then you can book a collection through them. They can pick up your parcels 6 days a week and take them back to Karen Millen for you. Otherwise, you can take it to a myHermes ParcelShop yourself. Use the Hermes returns label instead of Royal Mail and take your sealed parcel to the nearest ParcelShop location. Always get a receipt for posting the parcel if you do it this way. You can track all Hermes returns online, whether it is via home collection or ParcelShop. Wait to receive the confirmation e-mail from Karen Millen about your refund.
Karen Millen Collect+ Returns
Another postal option for online returns is Collect+ (or CollectPlus). There are almost 5,000 drop-off locations for Collect+ across the UK. Follow the usual return instructions for preparing the returns parcel. Use the Collect+ label from your returns form. You can create a new label online if you need to and then print it off. When you drop off the parcel at the Collect+ location, keep your receipt as proof. You can track your Collect+ return online using the code on the receipt. Karen Millen will send an e-mail to you when they receive your return from Collect+ and process your refund. This could take up to 10 working days for them to process it and several more before you receive a refund.
Karen Millen Doddle Returns
In addition to Collect+ and myHermes Parcelshop, there is Doddle. This is slightly different because you don’t need to pack the parcel or print the label by yourself. You simply take your items and return form to the closest Doddle location. The Doddle staff will pack up and seal the parcel and print a returns label for you in the store. They will also give you a receipt with a tracking reference number. You must keep this to follow the progress of your Karen Millen return. Doddle will then mail your parcel back to Karen Millen. It can take 5 working days for them to receive it and another 5 working days for them to process it. Contact Karen Millen if they do not issue a refund by this time.
Karen Millen Exchanges
Karen Millen only offers exchanges when you buy products from a store. You must return them in brand-new condition with your receipt within 30 days to do this. If you return an online order to a store then they can only process a refund. They may be able to place a new order for you instead if you want them to. When you return an online order to the Karen Millen warehouse by post, this is only for a refund as well. Unfortunately, they do not offer exchanges this way. If you buy something from a Karen Millen concession or outlet, they may offer an exchange if you return it to the same one. In some cases, you may be able to exchange an online order instore if there is a fault.
Karen Millen Refunds
Karen Millen will process your refund straight away when you return an item to a store. However, it can take 3 to 5 working days for the funds to appear in your bank account. This depends on your bank’s processing time. They will issue the refund back to the original payment method. When you return by post, it can take much longer. The parcel could take several days to get to Karen Millen, then it could take another few days for them to process it. Even after they send you the e-mail confirming the return, it can take a few days again to receive the refund. If you paid with a gift card or an e-voucher, then they will issue a replacement with the refund amount on it. They will send this to the e-mail address associated with your Karen Millen account. Please allow a maximum of 15 days to receive a refund.