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HSamuel Contact Number

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for HSamuel

Day Opens Closes
Monday 9.30am 5pm
Tuesday 9.30am 5pm
Wednesday 9.30am 5pm
Thursday 9.30am 5pm
Friday 9.30am 5pm
Saturday 9am 1pm
Sunday Closed Closed
Hunters Road, Birmingham, B19 1DS

0843 596 3399

If you have a question about a HSamuel product, store or order from the website, you can contact customer services on 0843 596 3399.

Customer Service

If you have a query relating to an item that you have purchased in a H Samuel store, or an order that you placed using the HSamuel website, you can contact the customer service department on 0843 596 3399. You can use this number for a range of queries such as being unhappy with an item you have bought, reporting a fault, experiencing difficulty ordering from the website or finding stock of a certain product. When you call 0843 596 3399, you will hear an automated message warning you that calls will be recorded for training purposes. From there, you will hear some menu options. If you wish to place an order, press 1. If you have a query about an online order that you have placed, or are trying to place, press 2. If you wish to make a complaint, press 3. Lastly, if you need to speak to the HSamuel head office, press 4.


If you have an enquiry relating to a HSamuel store, you can call 0843 596 3400. You can use this number to find the location of your nearest store, or information about the store such as its opening hours. When you call this number, press 1 to speak to customer services.


If you wish to find out whether a store has a product in stock, or you would like more information about a certain product, you can call HSamuel on 0843 596 3401. The customer service team will be able to advise you if a store has stock or whether the website is expecting more stock.

Online Orders

If you are experiencing difficulty placing an order online, or you need to amend an existing online order, you can contact HSamuel customer service on 0843 596 3402. When you call, you’ll need to press 2 to get through to the correct department, where an adviser can assist you with placing or amending your online order.


If you are not satisfied with a HSamuel product or service, you can contact the complaints department on 0843 596 3403. When you call 0843 596 3403, you can ask to be put through to the complaints department by pressing 3. The team will make a note of your complaint and try to come up with a solution there and then – if they can’t, they will take your contact details to call you back.

Engagement Rings

Engagement rings are one of HSamuel’s most popular products. The store has a range of engagement rings to suit all budgets and tastes. If you have a question about purchasing an engagement ring from HSamuel, you can speak to the team by calling 0843 596 3404 and they will be glad to help you.

HSamuel Contact Numbers

Department Contact Number Opening Hours
Customer Service  0843 596 3399 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed
Stores  0843 596 3400 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed
Products  0843 596 3401 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed
Online Orders  0843 596 3402 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed
Complaints  0843 596 3403 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed
Engagement Rings  0843 596 3404 Monday-Friday: 9.30am-5pm
Saturday: 9am-1pm
Sunday: Closed

Other Ways to Contact HSamuel

You can email HSamuel here.

You can also follow HSamuel on Twitter.

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