The contact number for DPD is available directly from their website at no or lower cost.
0121 275 0500
- Calls cost 7p per minute plus your standard network charge.
- Please ensure you have the bill payers permission before contacting a company on our website.
- This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.
DPD Late Delivery Phone Number
When you arrange a delivery, either by yourself or through a retailer, you will usually provide contact details. The courier, in this case DPD, will then text you with delivery updates. If you do not hear from DPD about your delivery slot, or the driver does not show up, then call DPD on their number. Then press 1 to connect to DPD customer services or press 2 for help with a DPD account. If you hold without pressing anything, it will still transfer you to someone at DPD anyway. Have your parcel reference number ready so that they can track it down. They will be able to tell you where your parcel is and what your options are to get it as soon as possible. If they have lost your parcel, then you need to contact the sender. You should contact the retailer directly if you want a refund for delivery fees.
DPD Late Delivery Online Contact
If you are experiencing ongoing problems with DPD delays, then you should make a complaint. You can submit a contact form to send a message to the Make It Right team at DPD. They handle the complaints if you can’t get the help that you need from customer services. That is the next step if you have already tried calling the number above or sending an e-mail to firstname.lastname@example.org. You should get a reply within 2 hours during their business hours. If DPD still can’t put things right and get your parcel to you, then you can escalate the issue to the Director of Customer Experience. Their e-mail address is email@example.com. DPD does not interact on social media anymore.
DPD Late Delivery Compensation
If you are the recipient of the delivery, then DPD cannot help you with financial compensation. You need to contact the sender so that they can make a claim if necessary. The sender or retailer is responsible for giving you a refund or sending a new delivery. If you are the sender and you need to claim for missing or delayed deliveries, then you can find out how to make your claim here. If you are the recipient, then you might be able to get compensation from a retailer, but this will not have anything to do with DPD. They may need to investigate your delivery with DPD and await the outcome of their claim before they can assist you, so you might have a longer delay or not receive it at all.