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Yorkshire Water

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Yorkshire Water

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
Sunday Closed Closed
Address
Yorkshire Water
Western House
Halifax Road
Bradford
BD6 2SZ
Website

0843 557 3574

Contact Yorkshire Water on 0843 557 3574 to speak to customer services if they are the supplier in your area. They supply water and treat the wastewater for more than 2 million homes and 130,000 businesses.

Yorkshire Water Contact Numbers

Contact Yorkshire Water for assistance and advice on these phone numbers.

Department
Phone Number
Opening Times
Customer Services
0843 557 3574
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Bills & Payments
0843 557 5206
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Water Meters
0843 208 2433
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Moving Home
0843 816 6839
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Developer Services
0843 816 6841
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
Yorkshire Water Complaints
0843 816 6842
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm

Customer Services

Contact Yorkshire Water on 0843 557 3574 to speak to the customer services department. Call them to learn more about their water rates and charges, especially for those without meters. You can get all sorts of advice relating to water, such as how to save water, prevent blockages, or increase water pressure. You should call if there is an issue with the taste, smell, colour, or hardness of your water. Call to report a leak in a public area or find out if there are ongoing works. Customers with additional needs can call to register for Priority Services. You can call to find out about insurance with HomeServe emergency plumbing cover.

Bills & Payments

There are many ways that you can pay your Yorkshire Water bill. Pay by cheque at the bank or by post, use online or telephone banking, make a card payment through your website account, or set up a Direct Debit for convenience. If you need to budget, you can arrange a plan to pay by instalments. This is done monthly, weekly, or every two weeks, using the payment card at PayPoint outlets or Post Offices. If you are having problems understanding your water bill, then call 0843 557 5206. You should also call this number if you are struggling to make the payments on time and keep up. There may be discounts and support available.

Water Meters

Meters can help customers to save money, because they record your water usage so that you only pay for what you actually use. You cannot remove a water meter or switch to unmetered bills. If you ever overpay for your usage, plus sewerage and standing charges, it will count as credit against future usage or you can ask for a refund. If your property doesn’t have a water meter and you want to apply for one, call 0843 208 2433. Discuss a fitting appointment to find out what will happen, how long it will take, and if it will be free. Yorkshire Water take a meter reading once a year, but you can call if they need you to submit one yourself.

Moving Home

Moving home means that you need to manage your utility accounts. Notify the supplier at the old address that you are leaving, and contact the supplier at the new address to register with them. Whether you are new to the area, moving within the area, or leaving the area which Yorkshire Water supplies, you can call them on 0843 816 6839. You should contact them 7 days before the move or 7 days after it. You will need to provide your moving date and your new address, plus any customer reference number you might have. You can contact Yorkshire Water to inform them of the passing away of a customer to close their account.

Developer Services

Yorkshire Water supplies to retailers and businesses as well as households. Domestic and commercial customers and property developers can make use of their services, which include water, sewerage, and meter location. Call 0843 816 6841 to discuss Yorkshire Water services for developers. Ask for help with applying for a new connection. Or water mains, mains diversions, permanent disconnections, or a Self Lay Provider. Contact them regarding sewer connections, diversions, adoptions, requisitions, or closures. Call about meter installations for all new builds, including wall-mounted boxes and footpath meter chambers.

Yorkshire Water Complaints

The quickest way for Yorkshire Water to resolve your complaints about their services is to call them on 0843 816 6842. They will try to fix your issue while you are on the phone, but they may need to look into the problem then call you back. Call to chase a complaint if they do not provide an update for you within seven days. Your case handler should inform you of any progress until you reach a solution with them. If you cannot agree over the outcome, ask for the Head of Customer Service to review your complaint. After this, if you are still dissatisfied with their final response you can contact the Consumer Council for Water.

Other Ways to Contact Yorkshire Water

You can find plenty of information and advice on the Yorkshire Water website. If you still need help, then you can contact them online, too. They post live updates on their works on Facebook and Twitter, as well as providing 24/7 support from @YWHelp. You can also speak to an adviser using the online live chat from 6.30am to 10pm every day (from 7.30am on Sundays). You could submit an enquiry with this contact form or send an e-mail to wbu.service.centre@yorkshirewater.co.uk. However, you could wait up to ten days to get a response from these. If you don’t mind waiting longer for a reply, you could write a letter. Either post it to Yorkshire Water, PO Box 52, Bradford, West Yorkshire, BD3 7YD or to their head office address on the left.

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