Your browser does not support JavaScript!

Wowcher: Customer Services Contact Number – 0843 557 4605

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Wowcher

Day Opens Closes
Monday 08.00 17.30
Tuesday 08.00 17.30
Wednesday 08.00 17.30
Thursday 08.00 17.30
Friday 08.00 17.30
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED
Address
Wowcher
Wowcher
Northcliffe House Meadow Road Derby DE1 2BH
Meadow Road Derby DE1 2BH
Derby
DE1 2BH
Website
  • Business Name: Wowcher
  • Phone Number: 0843 557 4605
  • Opening Times: Monday – Friday: 8am-5.30pm
  • Head Office Address: Wowcher, Northcliffe House, Meadow Road, Derby, DE1 2BH
  • Website: www.wowcher.co.uk

Wowcher is a voucher subscription service which offers a huge range of vouchers, tickets and offers on affiliated businesses, products and experiences. From fine dining to electronics, homeware, fashion, spa and massage and even cosmetic procedures, automotive services, concerts and events and plastic surgery, and from metropolitan London to the wildest wilderness, Wowcher is there to provide a heady mix of money-saving vouchers and offers designed to enhance an already memorable experience and turn it into an unforgettable one.

 

Wowcher Contact Numbers

Department Contact Number
Customer Services 0843 557 4605
Head Office 0844 249 1187
Complaints 0844 249 1797
Helpline 0844 249 2113
Careers 0844 249 2114

Wowcher Customer Service Contact – 0843 557 4605

If you need to get in touch with the Wowcher customer service number, you can do so by calling the number listed above between the hours of 8am and 5.30pm, from Monday to Friday. Regrettably, the Wowcher customer service lines are not available between the hours of 5.30pm on Friday and 8am on Monday, since that period falls across the “office hours weekend”, a period of rest in which the offices are closed and the lines temporarily unmanned.

The Wowcher customer service helpline is manned between these opening hours by an experienced, seasoned and well-trained customer service staff consisting of hundreds of professional customer care operatives, all of whom share a connection to the Wowcher head office database, providing them with enough information to resolve the vast majority of customer service calls on the first call through – even when a complicated issue is raised. For problems or questions which are outside the scope of a normal customer service agency, the Wowcher team will also be able to send you through to the Wowcher head office, using a simple internal transfer to link you to the best minds and most capable authorities which Wowcher can offer. Via the use of these multiple fallback methods, any issue can be dealt with quickly and professionally by the experienced customer care team at Wowcher.

Wowcher Helpline – 0844 249 2113

You may need to get in touch with the Wowcher customer service number for any number of reasons, including, but absolutely not limited to:

  • Problems you may be having with a voucher, such as unexpected expiration or an issue using it properly in its stated capacity
  • Enquiries about the Wowcher voucher-provision service
  • Problems with the levels of email contact or push notification noise you are receiving from Wowcher
  • To unsubscribe to Wowcher
  • To subscribe to Wowcher
  • To report an incorrect detail on your correspondence
  • To report that you are receiving someone else’s Wowchers
  • To point out an issue on their website
  • You did not receive the Wowchers you should have, or they arrived in unusable condition
  • Reporting an incorrect classification – for example, if you are receiving vouchers for something you do not want
  • Enquiring about upcoming vouchers
  • Enquiring about work at Wowcher
  • Making enquiries about future Wowcher initiatives

Obviously, these aren’t the only possibilities for calling the Wowcher customer service contact number, so this list isn’t exhaustive. If you need to contact Wowcher customer services for any reason other than those listed above, don’t be afraid to get in contact with us to let us know – we’ll happily update our list to reflect your experience and help other customers in need! You can get in touch whenever you need to by calling the numbers listed on this page.

Wowcher Head Office – 0844 249 1187

The Wowcher Head Office is a buzzing hub of activity, where Wowcher staff from the highest executive to the humblest intern work tirelessly, night and day, to find the best deals and negotiate the best voucher offers for you, their subscribers. Set in the historic Wowcher homeland of Derby, in the scenic and verdant south of England, UK, home of the voucher, the Wowcher headquarters hasn’t moved since the founding of the company. Where many other companies would up sticks and leave their hometown behind at the first sign of success, running off to London, New York or Monaco, Wowcher has put down its roots and will be sticking around, employing thousands in Derby and working to make the city the sort of place where every voucher is accepted, everything has an offer behind the scenes that the right subscriber can exploit for 20% off, and everyone knows the best deals, all the time.

If you need to get in touch with the Wowcher head office, you can do so by calling the number listed above – 0844 249 1187 – or by using the social media links seen at the bottom of this page. Our advice would be to try the phone call first, as the fastest, most direct and least stressful way to get in touch with the Wowcher head office. Where a tweet can potentially be buried under the tweets of countless others, a Facebook notification can go accidentally unclicked, an email can be directed into an inactive inbox or lost in the space-time flux of the internet, a phone call is not so easily misplaced. What’s more, once you’ve hit “send” on a social media post or stuck your letter int he post box, you have no guarantees it’s been received and seen, no matter what Facebook’s messenger app may tell you. Simply put, the best way to make sure you’re getting through, and the fastest way to make your voice heard to the Wowcher head office, is to make your voice literally heard to the Wowcher head office with a phone call, which you then speak during, making your voice heard.

The Wowcher head office contains its own elite customer service agency, which operates as a sort of semi-autonomous customer hotline, able to make calls and provide information to customers who need it at their discretion, to make sure that their subscribers can resolve their problems quickly and easily, without needing to make constant recourse to the head office and without utterly strict adherence to the bureaucracy of any corporate head office, which, while well-meaning, may ultimately get in the way of a satisfactory customer resolution on the individual, person to person scale upon which the best customer experience is truly built.

However, the head office is definitely not just a ball and chain around the ankles of customer service – like any good relationship, there’s a lot of give and take. The Wowcher head office contact line is connected throughout to the corporate powerhouses of the Wowcher head office staff, meaning that any problem too complex, any call too tough or any question too expert can be transferred with the push of a button to the head office executive or department with the relevant experience to deal with it easily. Since the Wowcher head office contains their entire creative, corporate, legal and technological expertise, that button can put the customer in touch with Wowcher’s expert research department, their legal team, the executives which have the power to make the toughest of voucher-related calls, the negotiations team which work to create the deals in the first place, and even the design team who put together the stylish, elegant vouchers. Wowcher’s head office is the place to call if you need to answer a truly niche question, solve a particularly prickly problem, or get to the heart of an issue concerning Wowcher’s products and services. If you need to get in touch with the Wowcher head office, you can do so by calling the number listed above between the hours of 8am and 5.30pm, from Monday to Friday, or you can call the conventional customer service lines listed above and below this passage and request a transfer through to the Wowcher head office. The trained staff on the other end of those lines will be happy to switch you through at no extra cost and with no fuss or hassle.

Wowcher Complaints – 0844 249 1797

If you need to make a complaint to Wowcher, the fastest, easiest and most effective way to do so is over the phone. It’s so easy for customer complaints to go missing, through no fault of anyone’s, in the mire of other correspondence received by a business, and where a complaint is concerned, you need something more reliable than that, something you can be certain has been heard. And what’s more certain to be heard than your own voice?

You may need to make a complaint to Wowcher for any number of reasons, from their website performance, to their notification emails and subscription settings and the actual efficacy of their vouchers. Your reasons to call the Wowcher complaints line may also include, but certainly will not be limited to:

  • A voucher does not work or has expired prematurely or in an unacceptably brief time
  • You are receiving very high amounts of spam-like correspondence from Wowcher
  • You did not sign up for Wowcher
  • You wish to unsubscribe from Wowcher but have been unable to do so
  • You are not receiving the vouchers you should be
  • Your vouchers did not arrive or arrived in a tattered or water-damaged form
  • The Wowcher website is not functioning properly
  • Your Wowcher emails are for the wrong person
  • You are receiving Wowcher vouchers for things which do not interest you and which you did not list as interests
  • Wowcher has charged you when it should not have done so
  • You can’t get in contact with Wowcher
  • A previous customer service call made to Wowcher has been completely ignored or circumvented

Obviously, these are not the only reasons why you may wish to call the Wowcher complaints line. Only the customer in question may decide what an appropriate reason for complaint is, and only they may set their own limits for tolerance in any situation. It’s a deeply personal issue, but we want to be able to help – so if you think of some reason for complaining that we haven’t covered in the list above, that you think may be applicable to Wowcher customer service, don’t hesitate to let us know so we can update our guide! After you’ve finished calling Wowcher to complain about that thing, of course.

You can reach the Wowcher customer complaints line by calling 0844 249 1797 between the hours of 8am and 5.30pm from Monday to Friday. The staff manning the lines are experienced, trained customer service professionals with access to the Wowcher informatics database, so they are uniquely able to resovle the vast majority of customer complaints on the first call. Where that is impossible, their connection to the Wowcher head office allows them to transfer your problem or question through to the relevant expert, the executive with the authority to make the call, or the head office agent most likely to be able to resolve the problem to your satisfaction, resulting in a mutually beneficial result. Where compensation or other recompense is required, it is often necessary to transfer in this way.

Wowcher Social Media

Wowcher Facebook – www.facebook.com/wowcher.co.uk

Wowcher Twitter – www.twitter.com/wowcher_support

Wowcher Instagram – https://www.instagram.com/wowcher/

Wowcher Online – https://www.wowcher.co.uk/page/contact

Press Enquiries – email press@wowcher.co.uk

34 Comments

Kirsty Mason

Hi I perchesed a daddy canvas it still has 9 hours left so I brought one for my boyfriend for Father’s Day I tried to put the code in to get it delivered and it’s saying it’s either Invalid, expired or reached it usage limit but I only tried putting the code in once I really wanted it and now it’s not letting me can I either have my money back or could I have another code please

Reply
Rachel

Hi there, what email address can I use for items (purchased in may) that still haven’t arrived? Many thanks

Reply
Heather oneill

Could you please change my glamping wowcher voucher into a wallet credit I have been unable to get through on the no. You provide its £49

Reply
Oliver mao

Hi I bought a jumpsuit on 10th June , it said will deliver 5-7 working day , but over 3weeks now I still not receive it ?

Reply
Ange W

Under a recent purchase from BeJealous. They sent me the wrong size dress. Responded initially to my feedback but are not taking any action to remedy their error. Can you please advise how I get them to take action. Thank you.

Reply
Stephen James

I ordered Cooling Pillows about 4 weeks ago, however, I am still awaiting delivery of items?

Reply
irene calvert

i cant copy and paste i bought the three sports bras and cant get them tell me how and i cant copy and paste so please dont ask me to irene calvert

Reply
sue yung

Please unsubscribe me from Wowcher. You do not have an unsubscribe button which is very unprofessional.

Reply
Kay O'Hara

I have tried to unsubscribe three times from wowcher but I am still receiving emails all the time even though it tells you on the screen you have successfully unsubscribed. Please take my email address off your listings and please don’t send me any more emails.

Reply
Hilary Phelps

How do I contact a company if there is a problem? I have ordered 2 hover board go Kart attachments and the boxes are badly damaged on arrival. As they are presents this is unsatisfactory but cannot find out how
To progress my query.

Reply
Mrs Christine Norman

I am trying to book 7 vouchers that you have for Hollin Hall Hotel, 2 nights for £159. I have tried for three days and tried different cards, but it constantly gives a message saying ” trouble processing card” this is not the case, all my cards are valid. Please could you sort this out for me.

Reply
Nell

Hello,

I ordered a couple of things to be delivered and they have still not yet come within the 5 – 10 days as stated?

Reply
Sammy davis

I ordered the 3 piece black perl set three weeks ago It no longer a birthday present it’s a sorry I missed your birthday now !!! Ps your costumer service is non existent all phone numbers are the same long long long messegeses hour and a half spent waiting and still no answer !! Not good at all

Reply
Andrea Batty

I purchased a hotel stay for 2 people for 2 nights for Monday 16/10, I used the Confirm button to place the reservation on 28 August and it was confirmed by yourselves on 11 September. When I tried to re-confirm yesterday (13 October) directly with the hotel, they had not recieved the booking/reservation. I spoke to one of your colleagues who was supposed to sort out by phoning or emailing me by CoP yesterday but has not. Your helplines are not manned over the weekend so now I am left without it being sorted and without my hotel booking. Extremely disappointed with the service from yourselves and you have ruined the surprise that I had planned for my partner. I do expect someone to contact me on Monday, without fail, with an explanation & an apology.

Reply
Janet McTaggart

Hi , I bought 2 4-stone bangles made with crystals from Swarovski in the 30th sept, the money was taken from my bank on the 2nd Oct and I still haven’t received the bangles. Can you look into this for me?

Reply
Noreen

Hello I ordered a sign from acrylic signs.co.uk I didn’t receive the product! PayPal have refunded me the delivery charge as I did not receive the goods but I would like a refund of the product-I did not receive it and wasted my time and money!!!!

Reply
Jane Russell

Been chasing a refund since July 2017 re case 03152445, 11 calls plus emails still waiting.
Each time I have been promised a call back from Customer Relations and been let down every time, still waiting for my call back from Tracy which is now 5 days overdue!!!!!!
Enough is enough yesterday I have contacted Tesco to enquire about the process in issuing a dispute hopefully this will put an end to my frustration and very poor customer service!!!!

Reply
Jane Russell

While typing this been holding to try and speak to someone still holding, yet again no live chat available no one available……poor poor poor service…..

Reply
Mercedes mackenzie

I can’t believe Wowcher is allowing a company to still use them to have people over by not sending goods, it’s been going on since 2016! I can not contact the company who was sending the order so unable to get refund. When I went on the website so many people have complained about this company! Wowcher you really need to look at the people who use your company and ban them from using your site

Reply
Kirsty Henderson

Ordered a Hoover, broke after using it, co pant refuse to give me refund and your ignoring my emails. I want a refund for my item and removed from your mailing list. Disgusting customer service

Reply
Flora

I to purchased the code for a DecoMatter 10”x10” canvas deal and as soon as I tried to use it it says the deal I am using is not applicable. Please may this be resolved so I get the canvas or I will be requesting a refund?

Reply
Saima Hanif

I am a chasing up a fraud of £700 since September 2017. I have rang customers services several times but I have been left hanging with no response. Absolutely appalled at such customer service from Wowcher

Reply
Will Never User Wowcher Again

This is the first and last time I use Wowcher, ordered product 5th October, still waiting for it to arrive. I’ve made several complaints… to no avail, only to get fobbed off and passed around. No one willing to help resolve the issue. Extremely poor customer service.

Reply
Liz bell

I purchased a Wowcher for a candy Grabber game for my nephew but unfortunately he already has one. How do I use the voucher towards another purchase please?

Reply
Lucinda McMenamy

I purchased a necklace for my daughter and paid for delivery but it never arrived. I contacted wowcher who said I needed to contact the supplier directly. I emailed them, as no phone number, twice and received nothing back. I have since contacted wowcher again but have had nothing back for days. The item should of been delivered on or before 2/11/17 so is now almost a month late. I will not be using wowcher ever again.

Reply
Teresa kelsall

I am really annouyed now i ordered a tablet back in october you took money out my account 1st nov and ive still not recieved it the redeem code doesnt work its invalid ive tryed for 2 weeks to get thru on fone ive emalidd god knows how many times you dont even reply give me my money back or send the bloody item i orded

Reply
Mrs. ma wreford

I purchased a Hoover-Ffreedom F22G- 001 from u on 20th nov £79. 99. Which was taken from My Bank on 21st nov, I still have Not received this Product. WHY “”” After trying your Phone lines at great expense, for 3 days And Looking at all the Complaints of people not receiving there Goods I Think this Company is dealing Frauduently. And stealing peoples money. I have Contacted my Bank who are gonna deal with This. But will contact Tradeing Standards . Now Dec 3rd Still no Sign, of Goods.

Reply
Mrs. ma wreford

Hoover freedom F22G-001 Ordered on20th nov. Money taken from Bank on 21st Nov. goods still not Arrived. And after expensive of Hanging on ur Phone lines and reading All the Com[plaints from Customers. I believe this is Fraud. I have Contacted my Bank who are going to Deal with this, Plus Trading Standards. This is very bad on People. Still no sign of My goods. DEC3rd.

Reply
Jasmin burton

I still haven’t recieved two of my orders and I’ve been on hold to your customer services line three times for 20 minutes each time will someone get back to me ASAP

Reply
K Hrwitt

I’ve order goods, voucher has been redeemed and goods to be delivered by no later than 4th Dec, nothing has arrived. I’ve tried to email the third party and they haven’t reaponded. Could do with knowing what is
Going on, feeling like i’ve Been scammed!!!

Reply
Mr Yates

I have been trying for over and hour today, yesterday and 2 hours on Friday to get in touch with someone on all of your phone lines……..would be really helpful if firstly you either answered your phone lines, or replied to emails.
Starting to get severely infuriated by your lack of response, when your website is charging multiple times for purchases!!

Reply

Leave a Reply to Gerald Robinson Cancel reply

Your email address will not be published. Required fields are marked *

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies