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Which? Customer Services Contact Number – 0843 178 4650

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Which?

Day Opens Closes
Monday 8.30am 6pm
Tuesday 8.30am 6pm
Wednesday 8.30am 6pm
Thursday 8.30am 6pm
Friday 8.30am 6pm
Saturday 9am 1pm
Sunday Closed Closed
Address
Which?
PO Box 44
Castlemead
Gascoyne Way
Hertford
SG14 1LH
Website

Consumers looking for the best value products or needing advice might rely on Which? services. Most of their resources are online, but you can use this information to contact Which? if you still need assistance.

  • Business Name: Which?
  • Phone Number: 0843 178 4650
  • Opening Times: 8.30am – 6pm
  • Head Office Address: Which? Limited, 2 Marylebone Road, London NW1 4DF
  • Website: www.which.co.uk

About Which?

Which? is a limited company and the brand name for the registered charity, Consumers’ Association. The organization began in 1957. It aims to inform consumers about their rights and advise on the quality of a variety of products. Which? set up its own labs in 1970 to test products. The company shares reports on the efficiency and safety of these products. Which? can take action on behalf of customers to investigate and complain about trading standards. It is the UK’s largest independent consumer body, with 1.5 million members. Which? raises funds for its operations by charging customers for several commercial services.

Which? Contact Numbers

Contact Which? on these phone numbers during the helpline opening hours.

Department
Phone Number
Opening Times
Customer Services
0843 178 4650
(Mon – Fri) 8.30am – 6pm
(Saturday) 9am – 1pm
(Sunday) Closed
Switch Services
0843 178 4651
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 5pm
(Sunday) 10am – 5pm
Trusted Traders
0843 178 4652
(Mon – Fri) 9am – 5pm
(Saturday) Closed
(Sunday) Closed
Legal Services
0843 178 4653
(Mon – Fri) 8.30am – 6pm
(Saturday) Closed
(Sunday) Closed
Financial Services
0843 178 4654
(Mon – Fri) 9am – 5pm
(Saturday) Closed
(Sunday) Closed
Mortgage Advisers
0843 178 4655
(Mon – Thurs) 8am – 8pm
(Friday) 8am – 6pm
(Saturday) 9am – 3pm
(Sunday) 10am – 4pm
Tech Support
0843 178 4652
(Mon – Fri) 9am – 8pm
(Saturday) Closed
(Sunday) Closed
Cancellations
0843 178 4650
(Mon – Fri) 8.30am – 6pm
(Saturday) 9am – 1pm
(Sunday) Closed

Customer Services

Whenever you have any general enquiries about Which? just call them on 0843 178 4650. Their customer services team can provide all the information you need about Which? subscriptions and free services. All advisers will introduce themselves by name and give you a reference. The service is always professional and friendly. You can call Which? for help or to give feedback on any of their websites or services. If you have a negative experience with Which? you can call to make a complaint. They will try to fix the problem for you as quickly as possible. In some cases, they may need to transfer you to another team to assist you.

Switch Services

Which? Switch offers transparent, impartial comparisons of energy tariffs. It exists to help customers find the best deal for their gas and electricity. Sometimes it’s not just about the cheapest deal. Consumers may require a provider of green energy, or specific payment methods. The customer satisfaction ratings for the supplier might also be taken into account. The Switch team can also help with understanding bills, reading meters, and improving your home’s energy efficiency. Call 0843 178 4651 if you need assistance using the online comparison tool or breaking down the results. You can send e-mails to energyswitch@which.co.uk.

Trusted Traders

Which? Local closed in March 2018, but Trusted Traders is its replacement. Consumers can join for free to leave reviews on traders. This endorsement scheme aims to provide recognition for traders and increase customer confidence in their services. The Which? logo is a stamp of approval. Consumers trust opinions from Which? on the quality of a product or service. Traders can call 0843 178 4652 if they are interested in joining the scheme. Enquire about membership fees, as they depend on the size of the business. Applying involves credit checks and an assessor visit. Membership includes marketing and support for complaints.

Legal Services

One of the most expansive areas of Which? is their Legal Services. Call 0843 178 4653 to join or speak to a legal adviser if you are already a member. There is a £29 joining fee, then the monthly subscription fee is £9. Membership entitles you to expert legal advice whenever you need it. You can receive unlimited legal support by phone or e-mail, plus access to professional letter templates. Their advice covers many areas, like employee and consumer rights, landlord and tenancy advice, and conveyancing and probate services. New customers can e-mail wls@which.co.uk, and existing ones can e-mail wlsemailadvice@which.co.uk.

Financial Services

The Which? Financial Services team can help customers with money-related enquiries from Monday to Friday. The Money Compare website offers a lot of information and comparisons for credit cards, ISAs, savings and bank accounts. It can be confusing and a lot to take in, so call 0843 178 4654 if you have a question. This Money Helpline is here to assist, providing expert independent advice on personal finance. You can call about banking, loans, insurance, tax, and pensions. The team of Which? financial experts can help with savings, investments, wills, mortgages, and equity release. Their advice could save you money.

Mortgage Advisers

The Mortgage Advisers team are available to provide expert advice every day of the week, excluding Bank Holidays. The advisers are impartial and know how to arrange the best deal to meet your needs. They will search through thousands of potential mortgages so you don’t have to. Call 0843 178 4655 today and get a free initial consultation. You can discuss mortgages with an adviser for as long as you would like to. You only have to pay once the adviser starts searching. The first instalment of £299 is due upon submitting an application. Upon completion, the second instalment will be £200 (or £100 for existing Which members).

Tech Support

Which? offers a Tech Support package for one-to-one assistance. It costs just £6 per month, or £5 a month for existing Which? subscribers. Call 0843 178 4652 to sign up for this service or speak to one of the tech support advisers. They can guide you through troubles with devices such as printers, computers, laptops, mobile phones, and smart TVs. You will also receive the Which? Computing magazine with more tips and advice. The Tech Support team can safely access your computer remotely to fix the problem firsthand, as long as you give them permission to do so. Existing members can call Tech Support when they need help.

Cancellations

You currently cannot cancel a Which? membership online, so you must call them on 0843 178 4650. A full refund is available if you cancel within 14 days. After your trial period ends, any cancellations will go into effect from the day before your next payment due date. Most subscriptions are monthly, and so there are no partial refunds for less than one month. You can request an earlier cancellation date if you want your subscription to end sooner. Some Which? services require an initial registration fee as well as the regular subscription fee. These are usually non-refundable. You must provide your membership number to cancel.

Other Ways to Contact Which?

With a range of services as broad as theirs, it is fairly easy to contact Which? with specific enquiries. Aside from the phone, you can contact Which? online. Send them a tweet on Twitter or a Facebook message any time you have a comment or complaint. General queries can go by e-mail to which@which.co.uk. If you are a subscriber to Which? membership services, then you can e-mail support@which.co.uk for assistance. To apply for a job with Which? search their careers website and contact recruitment@which.co.uk if you have any questions. The media can contact the Which? press team through the Press Office website. To join the Which? community, participate in consumer discussions on the Conversation website. Contact Which? by post using the head office address at the top of this page or the customer services address in the sidebar.

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