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Waterstones

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Waterstones

Day Opens Closes
Monday 9am 5,30pm
Tuesday 9am 5,30pm
Wednesday 9am 5,30pm
Thursday 9am 5,30pm
Friday 9am 5,30pm
Saturday
Sunday
Address
Waterstones
Waterstones Book Hub UTL
Fifth Avenue
Centrum One Hundred
Burton on Trent
DE14 2UZ
Website

0843 178 5014

Get in touch with the Waterstones customer service number on 0843 178 5014 where they can answer your questions about their rewards scheme, Marketplace, independent publishers, accounts and more.

Waterstones Contact Numbers

Contact Waterstones customer service departments on the numbers below.

Department
Phone Number
Opening Times
Customer Service
0843 178 5014
(Mon – Fri) 9am – 5.30pm
Waterstones Card and Rewards
0843 178 5015 (Mon – Fri) 9am – 5.30pm
Waterstones Marketplace
0843 178 5016 (Mon – Fri) 9am – 5.30pm
Author and Publisher Enquiries  0843 178 5017 (Mon – Fri) 9am – 5.30pm
Gift cards and vouchers 0843 178 5018 (Mon – Fri) 9am – 5.30pm
Business and school accounts 0843 178 5019 (Mon – Fri) 9am – 5.30pm

Customer service

Call the customer service team for Waterstones on the number 0843 178 5014 where they can help you find your local store and the contact number needed for them, this way you can check their local opening times and see what types of books they stock. They might be able to locate a specific book you’re looking for too.

You can also phone this number if you have any press or media enquiries.

To find out about the careers at Waterstones you can use the number above to find out about jobs in your area.

Waterstones Card & Rewards

Phone the team and speak to the Waterstones Card & Rewards team on the number 0843 178 5015. When you ring this number the team will be able to answer questions relating to the Rewards system offered through Waterstones. You can use this number to register for Waterstones Rewards, you can also use it to check your points balance, and found out if it’s possible to claim the points on an old receipt.

Waterstones Rewards points will expire after a set amount of time, to find out when this is you can phone the number above and ensure that you’re not about to lose out on points that you have earned.

If you’ve lost your loyalty card, you can phone the number above to cancel your old one and get a new one sent to your address.

Waterstones Marketplace

For queries regarding shopping with Waterstones Marketplace you can phone the number 0843 178 5016. The Marketplace is the place to shop for used, out-of-print and hard-to-find books. If you have a question about delivery with Marketplace you can phone the number above, you will have been given an estimated delivery date when you placed the order, which can vary depending on the location of the seller. If it hasn’t arrived by the date given then phone the number above with your order number handy. Returns on Waterstones Marketplace can vary, so if you’re wondering if you can return your item it’s best to phone the number above and find out what the best thing for you to do is.

Author and Publisher Enquiries

If you are an independent publisher and would like to inquire about getting your book into Waterstones stores and online you can phone the number 0843 178 5017. When you phone this number the customer service team will be able to explain the process of getting Waterstones to stock your book, which includes having an ISBN, title information on Nielsen BookData and a Watersones-recognised distributor. If you’re not sure on the best way to get these you can ask on the phone for help in obtaining these.

Gift cards and Vouchers

Have you got questions about gift cards and vouchers from Waterstones? Then you can phone the number 0843 178 5018 to get them answered by the team. From the gift cards, Student Bookpass, Theatre Tokens and Corporate Vouchers you can get your questions about topping up, checking your balance, refunds and more when you phone the number above.

Business and School Accounts

Apply for a business or school account with Waterstones when you phone the number 0843 178 5019. Here they will be able to do a credit check and see if you can open an account with them, it usually takes one or two working days for this to be approved and you’ll get an email with further details.

If you’ve already set up your account and have questions regarding it you can use the number above to get in touch, you can phone this number, just make sure you have your account number to hand, and you can get access to account details such as payments, orders, returns and more.

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