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All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Vodafone

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Sunday 9am 6pm
Head Office Vodafone Group Plc
Vodafone House The Connection
RG14 2FN

0843 557 4961

You can phone the number 0843 557 4961 to speak to the Vodafone customer service team, there are a number of reasons you might need to call Vodafone, including your account, repairs, complaints and more.

Vodafone Contact Numbers:

Department Contact Number Opening Hours
Customer Services 0843 557 4961 9am-5pm
7 Days a Week
Device Assistance 0843 557 3758 9am-5pm
7 Days a Week
Account Assistance 0843 557 3757 9am-5pm
7 Days a Week
Vodafone Broadband 0843 557 3760 9am-5pm
7 Days a Week
Repairs 0844 826 0198 9am-5pm
7 Days a Week
Lost or Stolen Devices 0844 826 8007 9am-5pm
7 Days a Week
Complaints 0843 320 9658 9am-5pm
7 Days a Week

How to speak to a Vodafone Advisor

The best way to speak to a Vodafone Advisor is by calling the number 0843 557 4961, where they will be able to get to the bottom of your problem whilst you’re on the phone to them, and give you the answers you require.

Vodafone Customer Services

You should get in contact with the Vodafone customer services department if you need to inquire about becoming a new customer, switching from another provider to vodafone, problems with your SIM card, you need to unlock your phone from another network, a faulty Vodafone phone, help with your contract, upgrading your current phone, help with roaming data or roaming charges, billing support, you have lost your mobile phone or it has been stolen, you want to know about setting up a business/corporate deal with Vodafone, you are having issues with your network coverage, you would like to know about the terms of your contract, you need to inquire about a bill you have received, you would like to cancel or renegotiate your contract, you want to know about any new deals available or other inquiries. You can get in touch with the customer services department by dialling 0843 557 4961 and explaining your inquiry or issue with a member of the team.

Device assistance

Get help with a device you’ve purchased from Vodafone by calling the number 0843 557 3758. When you phone this number you can get help with setting up your phone for the internet, using your phone as a personal hotspot, questions regarding connectivity and more. You can also use this phone for help with smartwatches, for help with connecting them to a phone, or with using them.

If you have a tablet that you’ve purchased from Vodafone, you can also use the number above to get assistance with installing apps on it, whether or not messaging is available on it, and how you can connect it to different broadband and more.

Account assistance

If you’d like assistance with your account you can phone the number 0843 557 3757, when you call this number they’ll be able to assist with questions you have regarding your bill, and can help you switch the date of your direct debit if you need to, or change the card that is associated with the account.

If you would like to switch the management of your account to a family member or friend, you can also do this by calling the number above where they will help you get this sorted.

Vodafone Broadband

Find out what kind of speeds you can expect in your area with Vodafone Broadband by calling the number 0843 557 3760. When you phone this number you can inquire about the home and mobile broadband options that are available, the speeds that they run at, and the costs involved with them.

If you’re already a customer of Vodafone broadband you can also call this number for questions regarding your account. Such as an explanation of why you can’t connect to the broadband, why it’s running so, and so forth.


To get your device booked in for a repair with Vodafone you can call the number 0844 826 0198, when you phone this number they’ll explain what costs, if any, are involved with this, what this repair covers, how long you’re likely to wait for your repair and whether or not you’re entitled to a loan phone whilst yours is being repaired.

You can also phone this number to get an update on a device that you’ve previously sent off for repair. When you phone this number they’ll be able to let you know whether the repair has been done yet, and how long you can expect to wait for the phone to be returned to you.

Lost or stolen devices

If your device has been lost or stolen you should phone the number 0844 826 8007 straight away. This will let Vodafone block the phone or tablet so that no one else can use it. They’ll also be able to give you advice on what you need to do next.


To make a complaint to Vodafone regarding their service you can phone the number 0843 320 9658. When you call this number they will take details of your complaint, and whilst they will aim to resolve it when you’re on the phone to them, they may not be able to and will call you back with their answer and how they plan to resolve it, within due course.

One Comment

stephen farnsworth

My wife and I have been without any network coverage now for over two weeks?? I have had numerous conversations with you alleged help people rebooted my phone numerous times rebooted the network so many times im a qualified Vodaphone technician been promised by your helpline people that my service is being repaired now for the last two weeks the mast is the problem Ive had txt’s telling me the problem has been resolved quite simply its all lies.
Check my account and phone contacts it will run into the 20’s every time I spend time sometimes as much as an hour at a time trying to resolve this issue of no service at **** I HAVE NO SERVICE OR NETWORK AT **** WHAT IS IT NO ONE SEEMS TO UNDERSTAND?? All I get is im sorry the engineers are up the mast repairing it?? if that’s the case theve been up there for two weeks?? NOW im told again today the service will take 7 days to repair?? that’s a total of three weeks since I last spoke to an unhelpful person who told me it would take 7 days??? Laughable and a disgraceful way to carry on a world wide business, I still have no service despite being told it would and has been repaired.
Is there anyone in this organisation that is willing to tell me the truth about the network at my location BB7 4ES and when it will be resumed to a satisfactory level ie I AND MY WIFE CAN RECIEVE A CALL OR MAKE A CALL ON THE VODAPHONE NETWORK FROM HOME????????… To be honest I don’t even expect a reply to this rant as Ive completely lost any hope of ever being able to make a MB call again!! Yours a totally disgusted customer but NOT for much Longer.


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