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Vitality Insurance

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Opening Times for Vitality Insurance

Day Opens Closes
Monday 8am 7pm
Tuesday 8am 7pm
Wednesday 8am 7pm
Thursday 8am 7pm
Friday 8am 7pm
Saturday 9am 1pm
Sunday Closed Closed
Address
Vitality Insurance
Vitality Customer Services
Sheffield
S95 1DB
Website

0843 178 5037

If you are interested in private healthcare in the UK, you will have to pay for health insurance. If you are a new or current customer, here is how to contact Vitality, a company which offers health and life insurance.

  • Business Name: Vitality
  • Phone Number: 0843 178 5037
  • Opening Times: 8am – 7pm
  • Head Office Address: Vitality, 4th Floor, 70 Gracechurch Street, London, EC3V 0XL
  • Website: vitality.co.uk

About Vitality

Vitality is a company which sells medical insurance in the UK. VitalityHealth is the health insurance brand, while VitalityLife is the life insurance brand. In the UK, people can receive free healthcare on the NHS, but there are often long waiting times and little choice in treatment. This is why Vitality appeals to some who would prefer to pay for private healthcare. It is a subsidiary of Discovery Limited, which is a South African financial services company. The insurance brands started as PruHealth and PruProtect under Prudential, before the rebrand to Vitality in 2014 after their acquisition by Discovery. Vitality has 1 million customers.

Vitality Contact Numbers

Contact Vitality about their insurance policies using the following helplines.

Department
Phone Number
Opening Times
Customer Services
0843 178 5037
(Mon – Thurs) 8am – 8pm
(Friday) 8am – 6pm
(Saturday) 9.30am – 2pm
(Sunday) Closed
Health Insurance
0843 178 5038
(Mon – Fri) 8am – 7pm
(Saturday) 9am – 1pm
(Sunday) Closed
Life Insurance
0843 178 5039
(Mon – Thurs) 8.30am – 6pm
(Friday) 8.30am – 5pm
(Sat – Sun) Closed
Insurance Claims
0843 178 5040
(Mon – Fri) 8am – 7pm
(Saturday) 9am – 1pm
(Sunday) Closed
Vitality Rewards
0843 178 5041
(Mon – Fri) 8am – 7pm
(Saturday) 9am – 1pm
(Sunday) Closed
Vitality Complaints
0843 178 5042
(Mon – Fri) 8am – 7pm
(Saturday) 9am – 1pm
(Sunday) Closed

Customer Services

Contact Vitality customer services on 0843 178 5037 with enquiries about their business. If you are new to private insurance, you might have a lot of questions about how their cover works. They will be able to guide you through the details and processes. You can get a quote for health or life insurance before you sign up for a plan. Find out more about the Vitality community before you join, from membership to the magazine to the celebrity ambassadors. You can also enquire about new developments at Vitality, such as the launch of VitalityInvest. This newer service allows customers to better invest their earnings and increase savings.

Health Insurance

Access to private healthcare through VitalityHealth insurance is extra-rewarding with their incentives for being active. You will be able to access high-quality private treatment much faster when you need it. You can add a list of hospitals to your plan if there are specific places you would prefer to see consultants and receive treatment. Health insurance does not cover cosmetic or long-term medical conditions. Premiums depend on factors such as your height, weight, and medical history. If your health changes, you should call Vitality to discuss your options. Call 0843 178 5038 if you are a VitalityHealth customer needing support.

Life Insurance

The cover from Vitality life insurance is award-winning. The policy pays money to you or your family if you die or become seriously ill. You can take out life insurance for yourself if you are single, for both of you in a couple, to help if you are near retirement, or to support your children’s future. Life insurance helps to take the stress out of paying off debts, bills, and mortgages. There are several types of life insurance in addition to extra cover policies. Call 0843 178 5039 if you are an existing VitalityLife customer to discuss your life cover. You can amend your policy whenever your circumstances change, but your premium may increase.

Insurance Claims

If you need to submit a claim, you can do this online, by phone, or with a Vitality GP. To make a claim, you’ll need an open referral from a GP, either with Vitality or the NHS. If Vitality approves your claim, they’ll find a consultant to suit your needs and arrange an appointment. They will send a claim acceptance letter to give to the consultant so they can bill Vitality directly. Update your claim if you need more treatment or hospital appointments. You may need to make a payment for excess. Call 0843 178 5040 to discuss a claim. Life insurance claims can be complicated, so check if your condition is covered and call as soon as possible.

Vitality Rewards

Like any retailer, Vitality offers rewards in their own kind of loyalty scheme. Discounts on activity trackers help you to earn points for getting exercise. Earn 12 Vitality points per day and unlock the rewards. These include a free drink at Starbucks and cinema ticket at Vue or Cineworld per week, and discounts on travel, gym memberships, and healthy food at Ocado. Incentives like this encourage Vitality customers to work on improving their health. Call 0843 178 5041 if you have any questions or maybe even suggestions about the Vitality rewards scheme. Receive customer support if you are having problems with claiming your rewards.

Vitality Complaints

If you are happy with the services from Vitality, you can always give them a compliment. But if you aren’t, you should call 0843 178 5042 and make a complaint. Vitality has very high standards for their customer service, so let them know how they can improve if they fall short. Make sure you have all of your details on hand so they can look at your account. If they cannot resolve your complaint right away, they will provide a direct contact on their Customer Relationship Management Team who will investigate and give updates. If they are not able to resolve the issue within 8 weeks or you disagree with their reply, use the Ombudsman.

Other Ways to Contact Vitality

Vitality customer services are available to help you on social media. Reach out to them on Facebook or on Twitter from Monday to Friday for support and advice. The customer care team generally replies between 9am and 5pm. Instead, you could send an e-mail privately to info@vitality.co.uk. There are different e-mail addresses for different complaints. Contact customerrelations@vitality.co.uk regarding health insurance claims, invoices, partners, or rewards. E-mail customersupport@vitality.co.uk about renewing or cancelling your health insurance policy. The address for life insurance complaints is lifecomplaints@vitality.co.uk. Or contact lifeclaims@vitality.co.uk or lifecustomerservices@vitality.co.uk for assistance with life insurance.

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