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Virgin Media: Customer Services – 0843 557 4982

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Virgin Media

Day Opens Closes
Monday 8am 5pm
Tuesday 8am 5pm
Wednesday 8am 5pm
Thursday 8am 5pm
Friday 8am 5pm
Saturday 8am 5pm
Sunday Closed Closed
Address
Virgin Media
Virgin Media Head Office
Communications House
Bartley Wood Business Park
Hook
RG27 9UP
Website

Virgin Media is a branch of the Virgin brand and offers customers in the UK fixed plans for mobile and house phone deals. The company also offer both broadband and television services to both public customers, and larger companies. The head office for Virgin Media can be found in Hook, with the full address available to you on the left of this page.

The Virgin Media branch was created nearly 15 years ago by the Virgin Company and pronounces itself as a multimedia company on its website. The founding of the Virgin Media company was a result of a merger between NTL and Telewest – both companies signed an agreement with Virgin founder Richard Branson, and the companies together became known as Virgin Media from then on.

In the UK, the Virgin Media company own and run their own fibre optic network, which provides fast television and broadband services to over 4 million customers in the UK. Currently, the company’s main competition is Sky, which also operates their own network and fibre optic services.

If you would like to find deals with Virgin Media, you can do so by visiting the Virgin Media website or calling the numbers below. Someone from the Virgin Media team will be able to help you further.

More Virgin Media Contact Numbers

Department Contact Number Opening Hours
Virgin Media Customer Services 0843 557 4982 8am-5pm
Head Office Contact Number 0843 557 3761 8am-5pm
Virgin Media Products and Services Helpline 0843 557 3865 8am-5pm
Virgin Media TV 0872 494 1006 8am-5pm
Virgin Media Careers Helpline 0843 658 0676 8am-5pm

Virgin Media Customer Services 0843 557 4982

If you would like to know more about a product or service available to you from Virgin Media, you can use this number to be directly connected to a member of the customer services team. From there, someone at Virgin Media will be able to guide you through certain services that could be perfect for you.

If your query is more specific, you may be transferred through to another department at Virgin Media. Or, you can browse through the numbers on the directory above and find the best department suited to you. With customer service guru, we connect you directly to a human being. No more automated services, no more holding on the line – we provide stress-free numbers for all of our readers.

If calling someone directly isn’t your style, then you can write a letter to a member of the Head Office team by addressing your letter to the head office address for Virgin Media, which can be found to the left of your screen. Usually, someone from the team will aim to be back in touch with you within one month. However, if you do not hear back from Virgin Media within one month, you may find that calling the number above is better suited to you.

Head Office Contact Number 0843 557 3761

If you would like to make a complaint to someone at the Virgin Media Head Office, you can use the number above to contact a member of staff in order to make a complaint. You can make a complaint about anything with Virgin Media. Whether you’re unhappy with your current price plan, the effectiveness of your service, or you would like to complain about a member of staff either at a Virgin Media store or someone you have spoken to over the phone, the number above will connect you directly to someone who can deal with your complaint. You may find that they will offer you a deal on your current service, or offer to keep you in the loop with your complaint if it concerns a member of their team.

If calling someone directly isn’t your style, then you can write a letter of complaint to a member of the Head Office team by addressing your letter to the head office address for Virgin Media, which can be found to the left of your screen. Usually, someone from the team will aim to be back in touch with you within one month. However, if you do not hear back from Virgin Media within one month, you may find that calling the number above will produce quicker results.

virgin media customer servicesVirgin Media Products and Services Helpline 0843 557 3865

Virgin Media offer a range of products and services to their customers, both public and private companies. You can find a range of deals and a list of all their services online with the Virgin Media website. However, we have also outlined some of the best deals you can be offered with Virgin Media below. If you would like to know more about these services from Virgin Media, you can call the number above, and we will make sure you are connected to a member of the services team, who can help you further:

Virgin Broadband

Virgin Media are responsible for their own fibre optic service broadband, which is simply named “virgin media fibre-optic broadband”. Instead of connecting directly to a customer’s household, fibre optic services are connected in lines to cabinets which are found on streets. A link is then connected to the cabinet to the customer’s house. If you would like to install fibre optic broadband with Virgin Media, you will need a service to come out to install the cabinet connection to your house. Virgin Media offer this service for every customer if they need it.

Broadband was first introduced in the UK in 2009, and over the years, speeds for the broadband service have developed into some of the fastest broadband speeds in the UK. Today, it is advertised as the UK’s fastest broadband service. You can find information on broadband speeds in your area by phoning the number above.

In the past year, Virgin Media have announced a number of bundles which customers can browse on the Virgin Media website.

Virgin Media TV 0872 494 1006

Another popular service offered by Virgin Media is their television services. Virgin Media TV owns a number of channels which can only be found on their service, These including Living, Challenge, Trouble and Bravo. Back in 2007, the company announced that Virgin 1 would soon be released on Freeview, this meant that current and popular shows with Virgin would be available to customers of the Freeview. It’s thought this was a plan to coax customers into buying the service from Virgin Media.

In 2010, the company announced that popular tv channels Sky 1 and Sky Arts would air on Virgin TV, and be available to customers later in the year. These channels can still be found on Virgin TV today.

Virgin Media Careers Helpline 0843 658 0676

Virgin Media have a great careers website, where prospective hopefuls can browse and apply for jobs. The company itself has a large set of values to follow, however, these can be studied on the website itself, which is encouraged before starting the application process.

The company are proud to say that they are sustainable in all aspects of their work. This is why it is encouraged to apply for jobs online with the company, This eliminates the need for paper applications and the risky business of achieving everything by post. The idea of sustainability is continued through in their job roles and how they succeed in business deals. They believe that connecting with people gives the power to share information and provide a safer environment for everyone.

They claim, on their careers website, to be unrivalled for speed, and are continuing to grow their business with more and more people. They need more roles to be filled in their communications sectors, tech departments and guru roles. All of these roles can be searched for when looking on the Virgin Media careers website. This is great, as you can browse a range of jobs and opportunities whilst staying the same website.

When applying, you can apply from any device, such as a laptop, phone or tablet. So sit back, and follow the instructions on the screen before you. You may need to attach a number of items, such as your CV, and answer some questions regarding your NI number, your DOB and other information such as your home address.

You may also be asked to provide information on your relevance to the job and why you think you could be perfect for the role. This may mean providing references from past jobs or experiences. Once you have done this, you will be contacted by a member of the careers team. If you passed their preliminary online application, you may be asked to attend a face to face interview. These interviews can range from a panel of professionals to a one on one interview with a supervisor. You will be told which interview you are going to have when you are contacted.

If you have been unsuccessful, it’s unclear whether you will receive a phone call. If you do not receive a call informing you of your application process, we suggest you call a member of the team using the number above. From here, someone will be able to track your application and find out whether you have progressed to the next stage, or whether you have failed the application this time around. There is no information about whether you apply more than once for the same job. However, calling the number above should put you into contact with someone who can let you know further.

Virgin Media will never email you in order to ask for personal information. You can forward any suspected scam emails to a member of the team on the Virgin Media website.

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