|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 3304||9am-6pm|
|Destinations||0844 248 3305||9am-6pm|
|Villas||0844 248 3306||9am-6pm|
|Complaints||0844 248 3307||9am-6pm|
|Bookings & Cancellations||0844 248 3308||9am-6pm|
If you are considering going on a holiday with Villa Plus then you might need to get in touch with customer services to find out what Villas are available in your chosen destination. If you have chosen a villa that you would like to visit but would like to know more information before you boom your holiday, you can call customer services and ask anything you need. Customer services are also available during the booking process and you can even get in touch with them once you have begun your holiday if there is anything you need to know whilst you are in your accommodation or if you have any queries about anything once you have arrived. The booking process at Villa Plus is really simple and straightforward and all of the villas can be booked easily on the Villa Plus website. However, Villa Plus does appreciate that some people would prefer to finalise their booking over the phone and so the customer service number is available to help anyone that would prefer to do this. You may have seen a listing on the Villa Plus website or you may have seen it in the Villa Plus brochure, either way if you are booking it over the phone then you should use the name of the villa and the exact location to ensure that you are booking the right one. If you do not know what type of villa you would like to stay in but have a small criteria (eg. child-friendly) or want to holiday in a certain destination, you can let the customer services know about any of these details and they will help to find you your perfect accommodation. If you have any special needs and are concerned about things such as accessibility or the amenities available in your villa you can call customer services and they can ensure that every one of your needs is catered to.
The list of destinations that have Villa Plus accommodation is endless and you can browse through them all on the Villa Plus website. Whether you have a particular destination in mind or are simply browsing for a little inspiration, the website definitely has you covered. The main destinations covered on the Villa Plus website include Croatia, Cyprus, Greece, Portugal and Spain which are all extremely popular holiday destinations. There are different areas to suit different tastes and different sized villas to suit every party so you are bound to find your dream accommodation with Villa Plus. Whether you are looking for a villa that is located in the hustle and bustle of holiday life next to bars, restaurants and supermarkets or whether you would prefer something a little more reclusive in a countryside destination. If you have a specific country or beach in mind or are already set on going to a specific destination you can use the Villa Plus search tools to find your perfect trip. Villa Plus is always expanding and adding new destinations to their list of villas so if you can’t find accommodation for this year’s holiday, be sure to check back next year as new and exciting holidays are added. Villa Plus also offer a price match promise so if you have discovered a villa on the website of another UK tour operator with better facilities and location for a better price, they will lower the cost of their own listing, so you know that you are always getting the best bang for your buck with Villa Plus. Some destinations with Villa Plus are more popular than others so if you are planning on visiting a particularly popular destination in the height of summer, you should definitely boom in advance to ensure that you get the villa of your choice, with the best value for money.
Villa Plus villas come in all different shapes and sizes, depending on whether you are travelling as a couple or as a large group with children. All of Villa Plus villas come with an outdoor swimming pool, cooking facilities, air conditioning and BBQ’s so you know that you will be having the perfect holiday with Villa Plus. You can search all of the Villa Plus villa listings on their website, where the villas are organised into categories to make your search that little bit easier. The categories that the villas are arranged into include villas for large families and groups (up to 10 bedrooms), Villas that are centrally located, whether that be amongst bars and restaurants or in the middle of a picturesque old town or fishing village, villas that have a sea view or villas that are tucked away in the countryside, there is something for everyone. If you are travelling with small children you can even make sure that your villa has essential safety features such as a gate around the pool or things that will keep your children entertained such as a tennis court. If you are browsing the website and are feeling a little overwhelmed by all of the choices on offer or if you are searching for something in particular but can’t seem to find it then the villa contact number is available during the times shown above and you can ask any questions you might have about the top quality accommodation that Villa Plus provides. If you want that little bit more luxury when you are travelling abroad, why not check out Villa Plus’ ‘Very Villa Plus’ range which is the same great quality of any Villa Plus villa, but with that little bit added extra for your comfort and enjoyment. Very Villa Plus operates in a number of great destinations including the Algarve, Kefalonia and Menorca. The villas include the regular extras such as the private pool, the BBQ and the maid and linen service but then also have added perks including a 32-42 inch flat screen TV, iPod docking stations and starter packs to ensure you make the most of your holiday. Full descriptions of every single Villa Plus villa can be found on their website, and the contact number can be used for any additional questions.
Villa Plus aim to make sure you have the most fantastic holiday whether you are travelling as a couple, in a big group or with the whole family. If you have any complaints about your experience using Villa Plus, whether it be issues with the booking process or a complaint about the actual accommodation itself or the service that you received whilst you were there then please do not hesitate to call the complaints number so that your problem can be looked into and resolved. Whatever your complaint, Villa Plus will aim to have it resolved as quickly as possible and will transfer you to the relevant department. If you are entitled to compensation from your holiday or money back off your booking, the complaints line will ensure that you receive this as soon as possible. If you would prefer to put a complaint or problem in writing, you can address a letter to the head office address listed in the table above. You can expect to receive a response within two weeks.
Once you have decided where you would like to go on your holiday and have chosen a Villa Plus villa you can then proceed to the checkout to complete your booking. Whether you are booking your holiday over the phone or online, you will need to enter your personal details and pay a deposit to secure the accommodation. First off, you will need to check availability and prices of the villa (prices will vary depending on the time of year) and once you have found it is available, you are ready to pay your deposit. Once your deposit has been paid, you will receive a confirmation email with the details of your booking and the email will also tell you when you need to pay the amount in full. You can either pay online or over the phone during the opening hours. If you would like to cancel your booking at any point, you will lose your deposit. To ask about cancellation fees, please call the number above. You might be able to change the dates of your booking free of charge.
Save time & money with our handy phone option guides
Ratings for the best customer services departments
The best deals and voucher codes for top UK companies