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Viagogo Contact Number – 0843 178 3779

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Viagogo

Day Opens Closes
Monday 8am 10pm
Tuesday 8am 10pm
Wednesday 8am 10pm
Thursday 8am 10pm
Friday 8am 10pm
Saturday 10am 10pm
Sunday 10am 10pm
Address
Viagogo
26 Holburn Viaduct
London
EC1A 2AT
Website

If you have an issue with buying or selling tickets from/with Viagogo, you can contact their customer service department on 0844 249 2109You can use this number for contacting the Viagogo head office, making a complaint, buying a ticket or getting a refund after a cancelled event.

  • Business Name: Viagogo
  • Phone Number: 0843 178 3779
  • Opening Times: Monday-Friday: 8am-10pm, Weekends: 10am-10pm
  • Head Office Address: UK: 26 Holburn Viaduct, London, EC1A 2AT
  • Website: www.viagogo.co.uk
Viagogo Contact Number - 0844 249 2109

All information regarding Viagogo and its services can be found by calling this number.

You may need to contact Viagogo in relation to:

  • Buying tickets from Viagogo
  • Making complaints about services Viagogo offers
  • Contacting HR if you work for Viagogo
  • Altering an address you have ordered tickets to
  • Making an application for a job with Viagogo
  • Chasing up your job application with Viagogo

Viagogo is an online ticket selling marketplace that was founded in London in 2006, that sells tickets to live music and sporting events. The company has a network of over 60 global websites and sells to customers in around 160 countries. Their headquarters is based in Geneva, Switzerland, even though their UK Head Office is based in London. Their launch in 2006 included creating partnerships with Chelsea F.C. and Manchester United F.C., as re-selling Premier League and other football tickets is illegal in the UK, yet can be legalised if the site they are sold on can seek authorisation from a team. Manchester United ended their agreement with Viagogo in 2011.

Viagogo Contact Numbers

Department Number
Head Office 0843 178 3779
Complaints 0843 178 3780
Ticket Office 0843 178 3781
Helpline 0843 178 3782
Cancellations 0843 178 3784

Viagogo Head Office Address

Department Address
Head Office (UK) 26 Holburn Viaduct, London, EC1A 2AT
Headquarters Rue de Lyon 109, 1203 Genève, Switzerland

Viagogo Head Office Opening Hours

Department Opening Hours
Head Office Monday-Friday: 8am-10pm, Weekends: 10am-10pm

Viagogo Head Office Contact Number – 0843 178 3779

Viagogo is an online ticket marketplace for many kinds of live events, like concerts, festivals, sports events and theatre. The company has been the official ticket marketplace to multiple festivals in the last few years. In 2013 they worked with the Isle of Wight festival, the Boyzone Anniversary Tour, Benicassim festival and Weekend festival. In 2015 they sold tickets for Ultra Beach Bali and Ultra Japan and in 2016 they worked with Ultra Singapore. They also have deals with sporting advertisers, for example, they extended their European ticketing agreement with ESPN in 2012, and their contracts with Chelsea F.C. to sell match tickets through their site.

If you’re looking to book specific tickets you can search on their website for an event, venue or city that you know tickets will be sold for, or you can browse through what they’re selling. For concert tickets, Viagogo advertises their Top Events, Featured Events and any Upcoming Events around your location. They also feature categories you can search through for what you may be looking for, with sections like flamenco, variétiés françaises, rock & pop, alternative & indie, RnB/urban soul, rap/hip-hop/reggae, country & folk, club & dance, hard rock/metal, jazz & blues, world music, other concerts, J-pop, K-pop, C-pop and Johnny’s. This will surely connect you with people selling tickets for whatever event your eclectic musical taste leads you to search for.

The theme of displaying Top Events, Featured Events and Upcoming Events around your location is found in each of the selection for ticket buying, and each section also contains specific categories for ticket sale. In the sports tickets section, the categories are Summer Games 2016, volleyball, ice hockey, floorball, football, Winter Games 2018, curling, tennis, FIFA World Cup 2018, boxing, cricket, Cricket World Cup, rugby union, Rugby World Cup, WWE, Formula 1, horse racing, American football, basketball, motorsport, golf, handball, other sports, sumo wrestling, baseball and polo.

Theatre tickets include categories like museums/exhibitions, West End, classical, musicals, theatre, ballet & dance, Cirque Du Soleil, family, opera, Broadway shows and film premieres, among other selections, and shows a wide variety of options for the category. Festival tickets advertise tickets for EDM festivals, and also festivals depending on location/country, such as UK, US, Netherlands, Belgium, India, Australia, Spain, Switzerland, France, Italy, Germany, Brazil, Japan, Norway, Finland, Sweden, Denmark, Hong Kong, Poland and International Festivals. This not only displays the number of festivals you can choose from but also displays a large number of countries Viagogo works with.

On the Viagogo home page, there is an advertisement for the Top Events the site is offering, in all of the categories of concerts, sports, theatre and festival tickets. They also allow you to specifically browse the Top Events in the UK and internationally, which allows customers to search for where they live but is also accessible for if they will be abroad at any time. With this, they also display the Top Destinations for Events, which shows the top cities you can find events within, and allows you to buy tickets accordingly. All of this shows Viagogo puts all effort available into bringing people to the tickets they need for their perfect event, for a special birthday or anniversary treat, a day out with the girls or a trip to the match with all your mates. Viagogo can be accessed by anyone and will provide exactly what you’re looking for, no matter what it is.

Booking with Viagogo – 0843 178 3781

Once you have found the tickets you’ve been searching for, making sure they’re for the location and date most suitable for you, you will be taken to a tickets page which will access you to choose how many tickets you will need before it shows you the offers they have. The website automatically shows the best value tickets and allows you to choose which area you would like to sit in, and with this, it informs you on whether your view will be restricted for the stage or not, and if you will be sat together or not if the event is a concert or theatre experience. Viagogo also informs you whether there are limited tickets left for this event, and shows which tickets people have recently bought, along with how many people are currently viewing the same page as you to let you know how in demand the tickets may be. Viagogo also gives information on their venues such as if it is highly-rated or close to transportation and also lets you know whether your tickets are e-tickets or paper.

If you have ordered tickets through Viagogo or have questions about the experience, please call the Viagogo Ticket Office on 0843 178 3781.

Cancellations – 0843 178 3784

Once you have ordered tickets with Viagogo it is not possible to cancel or exchange the tickets, as the order will be considered final, however if you find you cannot use the tickets you have purchased and there is still a reasonable amount of time before the event date, you can re-list your tickets by clicking on the “Sell” link on the event you have bought tickets for. This way your tickets will be marketed to new buyers, and Viagogo will not charge you any fees for relisting tickets that you originally purchased through them.

There are occasions where tickets cannot be re-listed if the ticket is too near the event date to allow secure delivery or upload to the buyer, so you should make sure you don’t leave your re-sell too late.

If you have any questions about re-selling your tickets with Viagogo, please call the Viagogo Head Office Contact Number on  0843 178 3784.

Popular Questions about Viagogo

What is the Viagogo guarantee?

Viagogo guarantees that buyers will receive valid tickets in time for the event they are bought for. If there is a problem in receiving the tickets, Viagogo will step in to provide buyers with either comparable replacement tickets or a refund.

Sellers on Viagogo are guaranteed to be paid for the tickets they have sold and fulfilled on time.

Viagogo booking fee

For people buying from Viagogo, there is a service fee on top of the ticket price that is displayed in the check-out process and is in place to cover the cost of maintaining Viagogo as the platform it currently is, making sure tickets can be guaranteed and providing excellent customer service.

For those selling tickets through Viagogo, there is also a service fee that is displayed in the selling process and is there to cover the cost of marketing your tickets to the millions of potential buyers that visit Viagogo worldwide. This fee will be deducted from your payment.

Ticket collection

If you have organised for your tickets to be made available for collection at or near the event, you will receive an email once the details have been finalised holding the location of the collection point. There is also a list of instructions surrounding ticket pickup on the Viagogo purchases section that will give you full details.

Careers with Viagogo

If you’re looking for a career with Viagogo, you need any visit the work at Viagogo page, which will put you on the path to a shining career with the company of your dreams. On joining Viagogo you will be helping millions of people from almost every country to attend the live events they’ve been looking forward to.

With an immediate opportunity to browse the open positions in Viagogo’s staff, you can search for a career in engineering, database, product, information technology, business development, operations, human resources and customer services. All of these sections have a series of job opportunities available within, which means you could easily find yourself where you feel you’ve always meant to be.

As well as typical job roles, Viagogo also advertises graduate positions, which places graduates in a job that will use their skills and place them right in the thick of it, meaning that after being mentored on their first day they will be given their own responsibilities to take care of.

They also offer placements and internships, with placements typically lasting around 9-12 months and internships for 3-6 months, with interns joining their team all year round. These will push you to take on real responsibilities within the company with your mentors, meaning you will leave with real experience of working in the company.

The Viagogo career page displays the kinds of reasons you might want to join their team, which includes the exceptional people they have in their staff, and the bold ideas you’ll be asked to come to grasps with, by solving complex problems each day. They also mention the global impact the company has, as Viagogo reaches over 150 countries and uses over 30 languages.

52 Comments

Andrzej Brusikiewicz

Please contact as ASAP! We need help with the tickets to The Rolling Stones concert in Sweden! We already sent an email but got no answer…

Reply
M Williams

All different numbers on internet for contact with VIAGOGO end up in the same answering machine message. We bought tickets for the 17th/06, received tickets for the 16th/06 and after waiting 5 days for an email reply, was told sorry we can’t do anything about it!!!!! Luckily paid by credit card so will get money back but will have 4 very upset teenagers

Reply
Leila Jones

Hi Sheilena,
We have tested the phone number and it goes to Viagogo customer services. If you’ve bought tickets from them, press 1 and you’ll be asked to enter your order confirmation number. We hope this helps.

Reply
Catherine Smith

We bought tickets advertised for U2 in Rome on *15th* July. Tickets arrived for *16th*. I have bought hotel and flights relying on 15th being the day of concert, and for 5 days noone is answering my 2 emails sent with regard to resolving this. Tickets missold and noone interested in customer service. Several numbers listed, all go to the same recorded message to hit ‘1’ for purchasing and ‘2’ for selling tickets. Unless the event is in 72 hours your booking reference is rejected. While this event is a month away I have cancellation fees / amendment fees / additional hotel expense to find. After spending hundreds on tickets I find this lack of customer service quite alarming and extraordinary. I will not use Viagogo again.

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Kim

I am still waiting for Robbie Williams tickets next week, why have others received them and I haven’t heard anything?! Starting g to get worried and every phone contact number you have goes through to the ridiculous answer machine that is NO help at all!! How do I speak to a human being to get some answers?!

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vanessa richards

waiting for adele tickets in a weeks time. received 2 still waiting on 2. getting extremely worried. especially after reading these other reviews

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John Prestifilippo

Did you ever receive these? I am waiting on 3 tickets as well. Did you get in contact with them and how?

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sheilena Mcdonnell

I totally agree… I’m taking my despite to fairgo which is a TV program here in NZ , it exposes crooked companies and rip off arse holes like Viagogo

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AN

I sent my tickets to VIagogo PO BOX last week, it wasnt been sold and now I cant collected from Viagogo as they did not provide their collection address ! I would like to get my teckets back ! Helo!

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Steve Churton

Urgently need to contact Viagogo as trying to arrange for USA buyer to meet me at Wembley for me to hand over tickets personally – as no time to post the tickets to USA. Ridiculous recorded message which goes nowhere. Buyer will be disappointed – and it is completely the fault of Viagogo. I will not use them again.

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John Prestifilippo

HELP ME!! I am traveling to the UK and still have not received my tickets. What’s going on? Please contact me!!!

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Boris

HELP ME!! I am traveling to the UK and still have not received my tickets. What’s going on? Please contact me!!!

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Paulina

I sold 4 tickets for a concert, which took place almost 2 weeks ago. I still do not receive money. please contact me, i need help

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Lee Welsh

Absolutely disgraceful service. Sold tickets through these and received an email saying the payment was ready. When I clicked the link was informed the transaction no longer exists. So these con artists have stolen my money, charge ridiculous fees and then keep the money and ignore you and don’t answer emails within 24 hours like they claim and do the have a contact number to speak to anybody.

Reply
arie tourgeman

Hello
yesterday I sent an email regarding a problem I found at my tickets I purchased cards and came to me for confirmation of the site appears sitting on chairs 8-9
and cards I got home appears sitting in chairs 9-10 !
I want to make sure that the tickets I have are the right one ?

Thank you
Arie Tourgeman
Director Of Beaches
Tel : +972-8-9568178
Mobile: +972-53-7506804
Fax: +972-8-8545162

Reply
Moon

Urgent! Viagogo required me to ship my ticket to my buyer before 12 July. But what I got is an e-ticket from my buyer through viagogo….I cannot upload my e-ticket to my customer, since there are no “upload e-ticket” button on my page, only have” ready to ship” button….I don’t what to do now, cannot get any help, but the date is coming…

Please feel free to contact me by email, I am really need your help!!! Thanks!!!!

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Melanie

Please can you contact me urgently. I have called every number and only get the voicemail. I have sent a Facebook message and contacted Manuela Suhner, Customer Service Manager via LinkedIn but i have had no success in getting through to someone. Please can someone contact me

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Karen

Ive tried to contact by phone & email a bogus account was set up using my details to sell tickets for a concert ..i recieved an email which had all my personal info & credit card details attached. I am very concerned & worried as it is saying if i fail to deliever tickets i will be charged by viagogo .. please can someone contact me with regards to this i need to know how to cancel this account as all my details are on it.!!!

Reply
Craig Uttley

I have bought tickets to Laver Cup. There is no row number and I am afraid that I may not get tickets in time. Please reply.

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Amy

Hi, i sold tickets to the Connor Mcgregor press conference which took place on 14th July 2017 and i am still awaiting payment. I have emailed 3 times with no response. Please get back to me ASAP as this is unacceptable.

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Wendy Pugh

I bought some tickets for the Paul Weller concert next February. I asked Viagogo to sell them for me. They confirmed that they had and I have been asking them where the money is. Its looking like they expect me to send the tickets to the new buyer. But I don’t have the tickets. I have contacted the theatre and they said there have been problems with Viagogo selling thickets more than once. I am afraid that both I and any new buyer have been ripped of and that I will be liable for the new buyer’s loss.

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Ken Auker

absolutely disgraceful service all number answer to same robot no way get through to answer my questions over Arch Enemy tickets will not be buying from you again and will advise all my friends to not touch you with a barge pole

Reply
John Cannon

I put my rearranged Phil Collins ticket up for resale as I am unable to attend on the 26th November. I received an e-mail advising it had been purchased and then the sale was cancelled, but my ticket was not returned to the ‘listing’ page. I am now unable to access help as it is saying the concert date has passed and I have no listing. It is impossible to navigate the help desk on Viagogo as it is not allowing me to amend my account. Useless.

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nichola Hill

purchased tickets, but wrong email was given so i need to change the email address but cant get through to anyone to help resolve the problem.

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Courtney Goodall

I want to be contacted as soon as possible I am so angry with being charged for no reason without even selling my tickets

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Matt Fielden

Bought 5 tickets and no longer need so trying to resell but the tickets do not seem to be listing. Followed instructions to get in contact with the help centre but of the 4 queries asked only one answered and tkts still not listed and no reason as to why. Must say the customer experiencing is extremely poor and frustrating and I would not currently recommend this company.

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Nikola

I bought 4 tickets for Austria – Serbia football match, I still didn’t received it and there are no infos about sector and seat numbers. I’ve tried to contact customer service on customerservice@orders.viagogo.com but you E-Mail service is not active, this is unacceptable (you are online company). Please contact me.

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Nilufer

I can’t believe what a pathetic website and customer service Viagogo offers. I’m trying to change the delivery address for my NFL tickets – the website doesn’t work!! No way to contact anybody via ANY of the numbers listed!! No email responses from the customer service!! this is such a disgusting service!!

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A woolley

I purchased 2 rolling Stones tickets for Amsterdam Arena.we noticed on the tickets 75.00 euros +7 50 euros each and on my order total charge 578 55 euros I would like to know how this amount came about please

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H Chapman

Urgent!!! Please contact me, a mistake made on our tickets (Nitro Circus) that we booked and paid! Please contact me ASAP

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charles johnstone

this is a very poor service regarding contact co phone lines all go through to one ans machine eith 2 options surely they have workers who can ans phone at some point it is a very big co who takes your money but wants no contact with when are you going to sort this out pls ans phones and make us all happy

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Donna

Ed Sheeran Hong Kong concert has been cancelled per every new report and per ED himself but Viagogo calls it postponed so no refund and allows no way to contact them for clarification considering we haven’t even received the original tickets!

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Ilir

This is a fraud. Dont trust viagogo.Viagogo have stolen us 800€ and they havent answerd their emails.Where can i get a lawsuit againts them?

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Chris Tickner

Hi,

Just wanted to send a big thank you to Viagogo and in particular to Megan, she not only resolved our issue but upgraded our seats, my 15 year old daughter and her friend were ecstatic and had a wonderful night at the O2 watching Little Mix on the 26th October, thank you once again.

Reply
John

If this comment is truly from a happy customer, can you give me Megan’s contact details as they owe me money for selling tickets and I cant get a hold of anyone to make a payment to me. The people they sold the tickets to enjoyed the concert next to me, viagogo got their money… and kept mine!

Reply
Claire Harling

Viagogo have made every step to make the refund process for me impossible.
We live in Vietnam, travelled to Taipei to see the Ed Sheeran concert, which was recently cancelled. We left Taipei with the tickets, 1 week later Viagogo have emailed saying unless we return the tickets they will not refund the money. They address to return them too is a PO BOX address, DHL, FedEx, Post Service will not deliver recorded delivery to a PO BOX address! great, how do I return them then?
Why do they need me to return them? They’ve emailed me to return them so they know it was me that purchased them, the concert is cancelled so I am not going to be able to use the tickets anywhere else! what is the point!?
If they are emailing me to tell me to return them, why don’t they just refund me the money. They have sent me an address of a Ms Lu with a PO BOX, who I assume the tickets first belonged too. Get the money back from her, then send me the refund. Why is that hard?
Massively disappointed, so much stress and money spent on this Ed Sheeran Concert and its turned out to be an absolute disaster and so difficult to sort out.
So angry!

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Jen Franklin

Viagog fulfilled their promise. Paid well over the odds but e-tickets came through and were acceptedwhen scanned at 02 for Steely Dan concert 29th October.
Seats weren’t great for the money but we got to see our favourite band. Yeah

Thanks Viagogo it was a truly brilliant night

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Lorraine

please could someone contact me ASAP about my tickets that I purchased for a j lo concert

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Hanneli van Tonder

Need to confirm that the tickets for Cat Steven – tonight at Coca Cola Dome are valid? Do not want to get there and be embarrass by a scam? Please can i get some conformation on your compony?

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Valerie Ridout

Have been waiting for some tickets to arrive for an event this month and am losing patience as I paid for them weeks ago. I need those tickets ASAP.

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Andrew Simpson

Hi could you please send me e mail confirmation when the tickets I purchased on the 31st August for the would darts championship at ally pally will arrive please as I cannot find your e mail to say when they will arrive

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victoria Andrews

Can someone contact me ASAP please, i believe i have been scammed with rugby tickets for THIS SUNDAY. Thanks

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Rachael

When will my Jingle lol ball tickets be arriving? My friend booked on the same day as me and had an email on the 25th November telling her that her tickets are on the way, but I haven’t had any emails
Please respond ASAP

Reply
Sarah Rees

My daughter advertised two Morrissey tickets for sale on your website on 19th Nov, since she is now unable to attend the concert.
Yesterday (4th Dec) she received an e-mail from you (sent 3rd Dec)
saying that you had had to cancel her sale, and that you would therefore be charging 40 pounds to her card as a cancellation charge (and you then took the money off her card). YOU cancelled the sale, and did not explain why. I consider your behaviour is unacceptable and expect an immediate refund. I have been trying to contact you ever since, sent you an email at 0943 on 4th Dec, but have so far received no reply. Please contact me urgently to sort this out.

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John

I sold tickets and for months have been chasing this company. The phone numbers basically go to an automation where no matter what you do it says they cant help by phone and directs you to email them from your account… an account that they cancelled after I gave them the tickets… so effectively there is no way to contact them.

Reply

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