If you have an issue with buying or selling tickets from/with Viagogo, you can contact their customer service department on 0844 249 2109. You can use this number for contacting the Viagogo head office, making a complaint, buying a ticket or getting a refund after a cancelled event.
All information regarding Viagogo and its services can be found by calling this number.
Viagogo is an online ticket selling marketplace that was founded in London in 2006, that sells tickets to live music and sporting events. The company has a network of over 60 global websites and sells to customers in around 160 countries. Their headquarters is based in Geneva, Switzerland, even though their UK Head Office is based in London. Their launch in 2006 included creating partnerships with Chelsea F.C. and Manchester United F.C., as re-selling Premier League and other football tickets is illegal in the UK, yet can be legalised if the site they are sold on can seek authorisation from a team. Manchester United ended their agreement with Viagogo in 2011.
|Head Office||0843 178 3779|
|Complaints||0843 178 3780|
|Ticket Office||0843 178 3781|
|Helpline||0843 178 3782|
|Cancellations||0843 178 3784|
|Head Office (UK)||26 Holburn Viaduct, London, EC1A 2AT|
|Headquarters||Rue de Lyon 109, 1203 Genève, Switzerland|
|Head Office||Monday-Friday: 8am-10pm, Weekends: 10am-10pm|
Viagogo is an online ticket marketplace for many kinds of live events, like concerts, festivals, sports events and theatre. The company has been the official ticket marketplace to multiple festivals in the last few years. In 2013 they worked with the Isle of Wight festival, the Boyzone Anniversary Tour, Benicassim festival and Weekend festival. In 2015 they sold tickets for Ultra Beach Bali and Ultra Japan and in 2016 they worked with Ultra Singapore. They also have deals with sporting advertisers, for example, they extended their European ticketing agreement with ESPN in 2012, and their contracts with Chelsea F.C. to sell match tickets through their site.
If you’re looking to book specific tickets you can search on their website for an event, venue or city that you know tickets will be sold for, or you can browse through what they’re selling. For concert tickets, Viagogo advertises their Top Events, Featured Events and any Upcoming Events around your location. They also feature categories you can search through for what you may be looking for, with sections like flamenco, variétiés françaises, rock & pop, alternative & indie, RnB/urban soul, rap/hip-hop/reggae, country & folk, club & dance, hard rock/metal, jazz & blues, world music, other concerts, J-pop, K-pop, C-pop and Johnny’s. This will surely connect you with people selling tickets for whatever event your eclectic musical taste leads you to search for.
The theme of displaying Top Events, Featured Events and Upcoming Events around your location is found in each of the selection for ticket buying, and each section also contains specific categories for ticket sale. In the sports tickets section, the categories are Summer Games 2016, volleyball, ice hockey, floorball, football, Winter Games 2018, curling, tennis, FIFA World Cup 2018, boxing, cricket, Cricket World Cup, rugby union, Rugby World Cup, WWE, Formula 1, horse racing, American football, basketball, motorsport, golf, handball, other sports, sumo wrestling, baseball and polo.
Theatre tickets include categories like museums/exhibitions, West End, classical, musicals, theatre, ballet & dance, Cirque Du Soleil, family, opera, Broadway shows and film premieres, among other selections, and shows a wide variety of options for the category. Festival tickets advertise tickets for EDM festivals, and also festivals depending on location/country, such as UK, US, Netherlands, Belgium, India, Australia, Spain, Switzerland, France, Italy, Germany, Brazil, Japan, Norway, Finland, Sweden, Denmark, Hong Kong, Poland and International Festivals. This not only displays the number of festivals you can choose from but also displays a large number of countries Viagogo works with.
On the Viagogo home page, there is an advertisement for the Top Events the site is offering, in all of the categories of concerts, sports, theatre and festival tickets. They also allow you to specifically browse the Top Events in the UK and internationally, which allows customers to search for where they live but is also accessible for if they will be abroad at any time. With this, they also display the Top Destinations for Events, which shows the top cities you can find events within, and allows you to buy tickets accordingly. All of this shows Viagogo puts all effort available into bringing people to the tickets they need for their perfect event, for a special birthday or anniversary treat, a day out with the girls or a trip to the match with all your mates. Viagogo can be accessed by anyone and will provide exactly what you’re looking for, no matter what it is.
Once you have found the tickets you’ve been searching for, making sure they’re for the location and date most suitable for you, you will be taken to a tickets page which will access you to choose how many tickets you will need before it shows you the offers they have. The website automatically shows the best value tickets and allows you to choose which area you would like to sit in, and with this, it informs you on whether your view will be restricted for the stage or not, and if you will be sat together or not if the event is a concert or theatre experience. Viagogo also informs you whether there are limited tickets left for this event, and shows which tickets people have recently bought, along with how many people are currently viewing the same page as you to let you know how in demand the tickets may be. Viagogo also gives information on their venues such as if it is highly-rated or close to transportation and also lets you know whether your tickets are e-tickets or paper.
If you have ordered tickets through Viagogo or have questions about the experience, please call the Viagogo Ticket Office on 0843 178 3781.
Once you have ordered tickets with Viagogo it is not possible to cancel or exchange the tickets, as the order will be considered final, however if you find you cannot use the tickets you have purchased and there is still a reasonable amount of time before the event date, you can re-list your tickets by clicking on the “Sell” link on the event you have bought tickets for. This way your tickets will be marketed to new buyers, and Viagogo will not charge you any fees for relisting tickets that you originally purchased through them.
There are occasions where tickets cannot be re-listed if the ticket is too near the event date to allow secure delivery or upload to the buyer, so you should make sure you don’t leave your re-sell too late.
If you have any questions about re-selling your tickets with Viagogo, please call the Viagogo Head Office Contact Number on 0843 178 3784.
Viagogo guarantees that buyers will receive valid tickets in time for the event they are bought for. If there is a problem in receiving the tickets, Viagogo will step in to provide buyers with either comparable replacement tickets or a refund.
Sellers on Viagogo are guaranteed to be paid for the tickets they have sold and fulfilled on time.
For people buying from Viagogo, there is a service fee on top of the ticket price that is displayed in the check-out process and is in place to cover the cost of maintaining Viagogo as the platform it currently is, making sure tickets can be guaranteed and providing excellent customer service.
For those selling tickets through Viagogo, there is also a service fee that is displayed in the selling process and is there to cover the cost of marketing your tickets to the millions of potential buyers that visit Viagogo worldwide. This fee will be deducted from your payment.
If you have organised for your tickets to be made available for collection at or near the event, you will receive an email once the details have been finalised holding the location of the collection point. There is also a list of instructions surrounding ticket pickup on the Viagogo purchases section that will give you full details.
If you’re looking for a career with Viagogo, you need any visit the work at Viagogo page, which will put you on the path to a shining career with the company of your dreams. On joining Viagogo you will be helping millions of people from almost every country to attend the live events they’ve been looking forward to.
With an immediate opportunity to browse the open positions in Viagogo’s staff, you can search for a career in engineering, database, product, information technology, business development, operations, human resources and customer services. All of these sections have a series of job opportunities available within, which means you could easily find yourself where you feel you’ve always meant to be.
As well as typical job roles, Viagogo also advertises graduate positions, which places graduates in a job that will use their skills and place them right in the thick of it, meaning that after being mentored on their first day they will be given their own responsibilities to take care of.
They also offer placements and internships, with placements typically lasting around 9-12 months and internships for 3-6 months, with interns joining their team all year round. These will push you to take on real responsibilities within the company with your mentors, meaning you will leave with real experience of working in the company.
The Viagogo career page displays the kinds of reasons you might want to join their team, which includes the exceptional people they have in their staff, and the bold ideas you’ll be asked to come to grasps with, by solving complex problems each day. They also mention the global impact the company has, as Viagogo reaches over 150 countries and uses over 30 languages.
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