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VAT: Helpline

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for VAT Helpline

Day Opens Closes
Monday 8am 6.30pm
Tuesday 8am 6.30pm
Wednesday 8am 6.30pm
Thursday 8am 6.30pm
Friday 8am 6.30pm
Saturday 9am 3pm
Sunday Closed Closed
Address
VAT Helpline
HM Revenue and Customs
VAT Written Enquiries Team
Alexander House, 21 Victoria Avenue
Southend-On-Sea
SS99 1BD
Website
Department
Phone Number
Opening Times
VAT Helpline
0843 178 4298
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm
VAT Returns Helpline
0843 178 4299
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm
VAT Enquiries
0843 178 4300 
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm
VAT Bill Payments
0843 178 4302
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm
Complaints
0843 178 4301
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm
VAT Account Setup & Helpline
0843 178 4303
(Mon – Fri) 8am – 6.30pm
(Sat) 9.30am – 3pm

VAT Helpline

To contact the VAT Helpline, call 0843 178 4298. This line can be used for general enquiries, to understand VAT a little more, or to ask questions relating to your business and your VAT. When calling this number, it helps to have your VAT registration number and postcode for your business. If you are not yet registered, you will not need this information. If the lines are busy on this line, try calling again between the hours of 8 am and 11 am throughout the week.  This line is automated, meaning you can choose the department you wish to speak with.

VAT Returns Helpline

VAT Returns are usually made every three months. A VAT Return is a record of the amount of VAT you owe, how much you have made in your accounting period, and the amount of VAT you can reclaim from HMRC. If you would like to cancel your VAT registration, you will need to submit a final VAT Return. For more help with your return, call the VAT Returns Helpline on 0843 178 4299.

VAT Enquiries

If you have an enquiry about VAT, call the Enquiries team on 0843 178 4300. There is a range of different ways to pay your VAT to the HMRC, including logging into your account, over web chat on the HMRC website, or via the line above.

VAT Bill Payments

If you would like to pay your bill over the phone, unfortunately, you cannot. However, you can pay online by logging into your account. If you are having trouble logging into your account, call the dedicated accounts team on the number in the table at the top of this page. You will need to pay your bill before the deadline shown on your return. For enquiries relating to bill payments, call the dedicated line on 0843 178 4302.

Complaints

If you are unhappy with the service provided by the VAT team or the HMRC, call the complaints team on 0843 178 4301. This line can become busy at times due to a high volume of callers. However, this is a direct line and someone will help you resolve your complaints as soon as possible.

VAT Account Setup & Helpline

With the HMRC, you can log into your online account in order to pay your VAT Return. To use the online service, you will need your VAT number and an online account with the HMRC. These are given to you when you register for VAT. On your account, you can set up a direct debit, report any changes to your business. If you are struggling to log into your account, or if you would like some assistance setting up an account, call the VAT Account Set & Helpline on  0843 178 4303.

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