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All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Vanquis

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed Closed
Sunday Closed Closed
1 Godwin St

 0843 557 3521

Vanquis Bank is available to help those who have been turned down for credit elsewhere whilst at the same time providing a sensible way for you to stay in control of your money. The bank is part of the Provident Financial Group which was established over 130 years ago.

Vanquis Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 557 3521 8am-6pm
Repayment Services 0843 557 5120 8am-6pm
Credit Helpline 0844 248 2419 8am-6pm
Complaints 0844 248 2421 8am-6pm
My Vanquis Account Services 0844 248 2423 8am-6pm

Customer Services

If you have tried elsewhere to get a credit card but have been rejected due to your poor credit history, then Vanquis might have the answer to this. Their aim is to help people repair their bad credit so you don’t have to be restricted, just because of your credit history. By visiting the Vanquis website, you can view all of the different credit card options available to you, and choose the right one depending on your own personal financial situation. If you would like to know a little bit more about the Vanquis services, call the customer service team on 0843 557 3521.

Repayment Services

Of course, with credit cards come repayments, and there are a number of repayment options available for you to use when it comes to repaying your debts. If you are confused about any of the repayment options or would like a little more information, then call the number above. Whilst you are with Vanquis, you will be helped to rebuild your credit score and Vanquis will also ensure that this credit score is protected. In order to get a good credit score, you must make repayments when they are due. The repayment option plan that is available at Vanquis ensures that you stay on top of your credit score – and don’t let it get the better of you. For help with repayments, call the repayment services for Vanquis on 0843 557 5120.

Credit Helpline

If you are a Vanquis customer it may be because you have poor or no credit rating. Credit cards can be tricky things to understand and Vanquis wants to make sure that you are using yours correctly to avoid getting into any unnecessary debt along the way. Full advice can be found on their website and it is definitely worth reading before you take out a card if you never have before, or if you have had difficulties using them in the past. For assistance with Vanquis credit, or for more information, call 0844 248 2419 and someone will be able to assist you as soon as possible.


Of course, Vanquis do everything they can to ensure that you improve your credit score whilst being a customer with them, as well as being able to spend money in your own way. The Vanquis credit card aims to help those out that have had bad credit in the past and want to recover from it. If you are unhappy with a service that you received from Vanquis, whether it be something that you experienced over the phone or via your account, call  0844 248 2421. This number will connect you to the complaints team.

My Vanquis Account Services

My Vanquis is a quick and easy way to keep track of your spending which is what you want with a credit card, as monthly repayments will need to be made. You can log into the account to view your current balance as well as any recent transactions you have made. You can manage your Vanquis card online as well as make any payments. registering for the account is simple and can be completed online or over the phone by calling the My Vanquis contact number listed above. If you have an account but are experiencing problems when trying to sign in or have noticed activity that shouldn’t be there, you can call  0844 248 2423 in order to speak with a member of the accounts team.

Speak to a Person Vanquis

Reading walls of text and having to go through several different departments can be a daunting prospect. However, we can guarantee that you’ll talk to a real-life human being by contacting Vanquis via 0844 248 2426. Speak with a patient customer services advisor who will lay out all the details you need to know and resolve your concerns. Credit can be a stressful subject, so it’s important to take things slow and make sure you get everything right. Speak to a person on behalf of Vanquis Bank today.

One Comment

Andrew Frost

I have tried calling but can’t get through, to report that I have been caught up in a scam & the Police have advised me to notify all my card issuers in case they get access to my other accounts


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