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Utilita is a UK-based utility company entirely based around the premise of “Pay As You Go” energy supplies. Rather than bothering with unreliable and inaccurate traditional billing for utilities, Utilita operates with the premise of energy being paid for before it is used, meaning the meter in the home or business may not just be for recording energy that has already been consumed but instead being used as a valve, to control the flow, operated by money. These meters were perfected in the early 2000’s and with the assistance of the support network from corner shops, newsagents, and other stations where customers could “top up” their energy meter using a key, they spread across the UK. You can contact the Utilita customer services department by dialling the number.
|Customer Service||8am to 10pm
7 days a week
|Head Office||8am to 10pm
7 days a week
|Complaints||8am to 10pm
7 days a week
|Accounts Management||8am to 10pm
7 days a week
|Smart Meter Helpline||8am to 10pm
7 days a week
The Utilita customer services can be called if you need to inquire about some problems with your account, your meter, your electricity supply, your internet connection or your energy prices. You can also inquire about joining Utilita, the installation of the Smart Meter, you have some questions about how the company works or any other inquiries you may have about Utilita. To get in touch with the customer services department by calling and talking to a member of the team about any of the issues mentioned above or any of your own questions.
The Utilita head office is located in Hutwood Court, Bournemouth Road in Chandler’s Ford, Eastleigh. You can contact the Utilita head office if you want to know about the company’s legal information, policies or history. You can also contact the head office if you want to find out more about working for Utilita such as any job vacancies, any job perks, the application process or you have already sent in an application for a job and you have not heard back from the company. To get in touch with a member of the Utilita head office you can call the number.
Unfortunately, Utilita does not offer their customers an 0800 freephone number for normal enquiries or customer service queries. If you’re experiencing a gas emergency they do offer a free phone 0800 number which is 0800 111 999, they also offer freephone 0800 numbers for electricity emergencies which you can few online as they are regional numbers.
If you need to make a complaint against Utilita, the Utilita complaints line is staffed at all the hours of the normal connection lines to make sure your issue can be heard and resolved. You can contact the complaints department if you are have experienced problems with your electricity supply since switching to Utilita, you keep running out of credit, you are experiencing a shaky electricity connection, low power levels, you have had decreased internet speed since your Utilita pay-as-you-go meter was installed or you are discovering that the energy is significantly more expensive per watt than what you previously paid. You can contact the Utilita complaints team by dialling the number, you will need to describe the issue you are having and a member of the team will try to resolve it.
To manage your account with Utilita, you can call the Utilita Accounts Management team. Once on the phone with a member of the team, you can begin to manage your account, the team member will help you change any account details that you need to change such as your customer details, name, address, account preferences, contact details and other identifying aspects of the account. You can also manage your subscriptions, make account-linked complaints, report bugs, malfunctions and other issues, upgrade your Utilita experience, inform Utilita of errors and problems with your Utilita smart meter, your Utilita pay as you go meter and other Utilita services. Use the Utilita Accounts Helpline to access your account information quickly, inquire about updating your Utilita avatar, request to change your profile picture and more. You can also ask to change your payment or billing details.
If you have a Utilita smart meter and it is not working correctly or you need some help with using it or reading it you can call the smart meter helpline. This helpline will be able to resolve the vast majority of issues you’re having from a faulty, misprogrammed, error-prone or inaccurately-used smart meter the team member will be able to walk you through a range of troubleshooting tactics such as installing updates, correctly syncing to a mobile device, computer or tablet, resetting, rebooting and reconfiguring your smart meter, or correctly installing malware protection, anti-virus software like Avast! and McAfee, and Norton, or switching operating systems. The Smart Meter helpline can also assist you with topping-up, if you need to make a phone-based top-up on your pay as you go meter, or if you find yourself unexpectedly out of energy.
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