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UK Mail Company Contact Number – 0843 208 2217

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for UK Mail

Day Opens Closes
Monday 7am 8pm
Tuesday 7am 8pm
Wednesday 7am 8pm
Thursday 7am 8pm
Friday 7am 8pm
Saturday 8am 12pm
Sunday Closed Closed
Address
UK Mail
Express House
120 Buckingham Avenue
Slough
SL1 4LZ
Website

Many popular online retailers utilize the delivery services of UK Mail. If a retailer sends your order by UK Mail, you can contact them directly for help. Or if you are a business, you can choose to rely on UK Mail.

  • Business Name: UK Mail
  • Phone Number: 0843 208 2217
  • Opening Times: 7am – 8pm
  • Head Office Address: UK Mail Ltd, Express House, 120 Buckingham Avenue, Slough, SL1 4LZ
  • Website: www.ukmail.com

About UK Mail

The former name of UK Mail was Business Post. The postal service company actually began as a taxi firm in 1971. By 1986, it was offering same-day and overnight parcel delivery across the nation. UK Mail began trading to business customers in 2004. The parent company renamed itself from Business Post Group to UK Mail in 2009. The Deutsche Post DHL Group then acquired the business in 2016. As one of the largest mail operations in the UK, it is a competitor for Royal Mail. UK Mail processes 3 billion items of mail every year. The DHL acquisition gave them connections in 220 countries, with even more options for deliveries.

UK Mail Contact Numbers

Contact UK Mail for assistance with any of their services on these helplines.

Department
Phone Number
Opening Times
Customer Services
0843 208 2217
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Mail and Packets
0843 208 7685
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Personal Parcel Services
0843 208 7686
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Business Parcel Services
0843 208 7687
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Complaints
0843 208 7688
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Suppliers
0843 208 7689
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed
Careers
0843 208 7690
(Mon – Fri) 7am – 8pm
(Saturday) 8am – 12pm
(Sunday) Closed

Customer Services

Contact UK Mail customer services on 0843 208 2217 at any time when you need help with a delivery. You can easily find a depot or track your parcel on the UK Mail website. However, if you have any trouble with this, then call for assistance. The customer services team can track your deliveries and help to rearrange them if you are unable to do it online. In order to progress on any calls about a delivery, you must provide your consignment number and the delivery postcode. This is usually 14 digits. For security reasons, you have to contact the sender directly to check the tracking number or make a change to the delivery address.

Mail and Packets

UK Mail distributes billions of items of mail, dropping it off with Royal Mail for the “final mile” delivery. If your company needs its inbound and outbound mail managing, why not create an account with UK Mail? They can offer sorting services if your mail volume is too large to do it yourself. Their competitive rates give you access to benefits such as flexible pick-up times, secure proof of delivery, and online reporting. For large letters and packets, they also offer a national 3-day delivery service. Call 0843 208 7685 if you want to find out what UK Mail can do for your business. Or call if you need to reach your account manager.

Personal Parcel Services

Personal senders who only need to send parcels occasionally can use UK Mail. Their dedicated services through “ipostparcels” provide next-day delivery for not just the UK but 160 countries. The “ipostparcels” website makes it easy to get a quick quote whether you are sending parcels internationally or within the UK. You can send parcels up to 25kg and they will collect the parcel from your address. Or you can drop it off at one of the 50 depots and save a bit of money. Call 0843 208 7686 if you have questions or an issue with the “ipostparcels” service, or contact them online. Make sure you give them your reference numbers.

Business Parcel Services

Business Senders could utilize the extensive services which UK Mail can offer as a part of the DHL Group. Their UK next-day and midnight order options allow UK businesses to thrive in the eCommerce sector. The parcels are trackable from door to door. There are also 3,500 ServicePoints across the UK to enable a click and collect service for your customers. They can offer a road delivery network for sending items to Europe or Worldwide Air Express for the rest of the world. There are also specialist fulfilment services to manage stock, storage, and picking and packing. Call 0843 208 7687 for assistance with your Business accounts.

Complaints

UK Mail aims to provide a first-class service. If they miss the mark, they would like you to give them the chance to make things right. They usually respond within 3 working hours to complaints by e-mail, or 3 working days for complaints by post. To speed things up, call 0843 208 7688 to speak to a person directly so that they can address your complaint immediately. UK Mail claims that they will take ownership of any problems, be transparent, and provide solutions. In some cases, further investigation into your complaint may be necessary. If they do not give you updates, keep calling back until they resolve things satisfactorily.

Suppliers

UK Mail prefers to collaborate with suppliers for mutual benefits. If you can supply goods and services for UK Mail, then there may be services they can provide for you. As a mail delivery company, there are things which UK Mail needs to resource. These include equipment for mail sorting and transport, stationery, IT equipment, workwear, travel, and professional consultancy services. If you think that your business could supply anything like this to UK Mail, call 0843 208 7689 to enquire about becoming a supplier.  For more information, you could read and fill out this document and then send it to robertconstable@ukmail.com.

Careers

UK Mail currently employs around 4,500 across more than 50 locations in the UK. As this leading delivery provider continues to grow, they are always looking for new talent. Some staff are employed directly by UK Mail and work in the client support offices or warehouses. Some people who work for UK Mail are actually self-employed as Owner Drivers. All you need to provide the face-to-face deliveries is a valid driving licence and an approved commercial vehicle. Call 0843 208 7690 to enquire about recruitment opportunities at UK Mail and employee benefits. Register for job alerts from UK Mail so that you never miss a new opportunity.

Other Ways to Contact UK Mail

With contact centres across the country and social media teams on hand, UK Mail should be fairly easy to get in touch with. You can send a message on Facebook and the team will usually respond between 7am and 10pm. They are normally active on Twitter during these hours too, although it says 8am to 5pm. This does not include weekends, as support may be limited or unavailable from Saturday afternoon to Monday morning. Unfortunately, UK Mail does not have a public e-mail address. You can submit a contact form on their website instead. Send letters to UK Mail Communications Centre, Wolseley Drive, Birmingham, B8 2SQ.

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