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Transport For London (TFL)

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Transport For London (TFL)

Day Opens Closes
Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Transport For London (TFL)
TfL Customer Service 4th Floor
14 Pier Walk
SE10 0ES

0843 178 5427

Speak to the customer service team for Transport for London on the number 0843 178 5427 where the TFL team can help with refunds, your Oyster card, accessible travel and more.

TFL Contact Numbers

Expedia Number
Customer services 0843 178 5427
Account 0843 178 5428
Refunds 0843 178 5429
Oyster 0843 178 5430
Contactless 0843 178 5431
Accessible Travel 0843 557 3455
Lost Property 0844 453 0120
Report 0844 248 1862
Support 0844 248 1863

Customer services

You can call the number 0843 178 5427 where the customer service team for Transport For London are on-hand to answer your questions and solve any problems you might have whilst using their services. When you call this number you can get assistance with planning a journey, as well as getting up to the minute status updates of the different routes and lines you plan on taking.

If you’d like to find out details for any planned work that’s upcoming on your routes, you can phone this number where they’ll help you when they can.


Call the number 0843 178 5428 to speak to the team about your TFL account, where they will be able to help you sign up for your Contactless or Oyster account, or make changes to any current ones that you have. You can phone this number if you’re having issues with accessing your account if you’d like to reset the password you can do this when you phone the number, as well as getting help with finding your username.


Speak to the TFL team on the contact number 0843 178 5429 about refunds with the company. You can phone this number if the season ticket you’ve previously purchased on an Oyster card is no longer needed, or if you’re a visitor and your Oyster credit is no longer needed either. You can also phone this number if you didn’t touch in or out when travelling through a station, or you touched in and out at the same station, this will ensure you aren’t incorrectly charged on your card.


Contact TFL about Oyster on the phone number 0843 178 5430, when you call this number you can speak to them about your Oyster card and season tickets used through them. If you have lost or had your Oyster card stolen you can phone this number to report this and get the card blocked so it can’t be used without your knowledge.

If you’d like to apply for an under 18s Zip Oyster card you can call the number above where they’ll be able to help process this.


Call the number 0843 178 5431 to speak to Transport For London regarding contactless card payments on their transport. You can phone this number to find out how travel charges will show in your card statements, so you can check each payment that is made. You can also phone this number to check your journey and payment history. If you’d like to find out about card clash, you can call this number where they’ll be able to explain the problem. They can also give advice on paying for travel with a mobile payment app.

Accessible travel

If you’d like accessibility guides for TFL you can phone the number 0843 557 3455 where they’ll get them ordered for you. You can also phone this number for assistance with wheelchair access and how to avoid stairs when travelling. If you’d like to get information on getting help with staff at certain stations you can phone this number.

Call the number above to order your Please Offer Me A Seat badge too.

Lost Property

Report a lost item when you call the number 0844 453 0120, you can also phone this number if you have previously reported a lost item and would like to get an update on whether anything has been handed in.


Call 0844 248 1862 to make a report to TFL regarding roadwork issues, any street issues you’ve notices, criminal damage or antisocial behaviour or any other crime or incident that occurred whilst using the different transport options.


If you’re seeking support after serious incidents that occurred when using TFL you can phone the number 0844 248 1863 where the trained advisors will be able to put you in contact with the correct people who can provide support and advice you might need.

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