Created in 1997, the Trainline offers discounted tickets for train fares up and down the UK. Formerly a part of a Virgin Group, Trainline is now completely independent and is the leading seller of train tickets online and through app services.
|Department||Contact Number||Opening Hours|
|Trainline Customer Service||0844 453 0167||Monday-Friday: 8.00am-10pm|
|Complaints||0844 249 1709||Monday-Friday: 8.00am-10pm|
|Bookings||0844 249 2011||Monday-Friday: 8.00am-10pm|
|Head Office||0844 249 2296||Monday-Friday: 8.00am-10pm|
|Upgrades and Amendments||0844 249 2297||Monday-Friday: 8.00am-10pm|
If you have a travel needs, need help with bookings, or if you would like to change your booking, you can do so by calling this line. From here you will be transferred to the bookings helpline. However, if you would like to contact the bookings team directly, you can do so by calling them on the number indicated in the table at the top of this page.
If you would like to talk to the customer services team for any other reason, you can call them directly on 0844 453 0167.
If you would like to make a complaint regarding a specific train, a member of the Trainline staff or about the quality of your service with Trainline, then call the complaints team directly on 0844 249 1709. This line can become busy, so if this is the case you will be placed on hold until a member of the complaints staff can help you further.
To make a booking directly over the phone with Trainline, call the bookings helpline on 0844 249 2011. If you need to change a booking or cancel it completely, you can also use this line in order to find assistance. The team on the bookings department will ensure that you are helped in way possible.
To book extras such as first class seats, we suggest you call the upgrades and amendments helpline, more information on which can be found below.
The head office for Trainline is based in London, and the team there can be contacted by calling 0844 249 2296 . This line will let you choose from a number of departments – such as PR and Marketing. This line should be used if you are an associate of the head office team/of the Trainline.
If you would like to upgrade your booking, for example, if you would like to upgrade to first class seats, then this is the number to call. This line can also be used if you would like to change the date of your travel, or if you would like to change the time of your travel on a certain day.
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