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Opening Times for Trainline

Day Opens Closes
Monday 8am 10pm
Tuesday 8am 10pm
Wednesday 8am 10pm
Thursday 8am 10pm
Friday 8am 10pm
Saturday 8am 10pm
Sunday 8am 10pm
50 Farringdon Road

Created in 1997, the Trainline offers discounted tickets for train fares up and down the UK. Formerly a part of a Virgin Group, Trainline is now completely independent and is the leading seller of train tickets online and through app services.

Trainline Contact Numbers

Department Opening Hours
Trainline Customer Service Monday-Friday: 8.00am-10pm
Complaints Monday-Friday: 8.00am-10pm
Bookings Monday-Friday: 8.00am-10pm
Head Office Monday-Friday: 8.00am-10pm
Upgrades and Amendments Monday-Friday: 8.00am-10pm

Trainline Customer Service

If you have a travel needs,  need help with bookings, or if you would like to change your booking, you can do so by calling this line. From here you will be transferred to the bookings helpline. However, if you would like to contact the bookings team directly, you can do so by calling them on the number indicated in the table at the top of this page.

If you would like to talk to the customer services team for any other reason, you can call them directly on the number to the left.


If you would like to make a complaint regarding a specific train, a member of the Trainline staff or about the quality of your service with Trainline, then call the complaints team directly on the number to the leftThis line can become busy, so if this is the case you will be placed on hold until a member of the complaints staff can help you further.


To make a booking directly over the phone with Trainline, call the bookings helpline on  the number to the left. If you need to change a booking or cancel it completely, you can also use this line in order to find assistance. The team on the bookings department will ensure that you are helped in way possible.

To book extras such as first class seats, we suggest you call the upgrades and amendments helpline, more information on which can be found below.

Head Office

The head office for Trainline is based in London, and the team there can be contacted by calling  the number to the left . This line will let you choose from a number of departments – such as PR and Marketing. This line should be used if you are an associate of the head office team/of the Trainline.

Upgrades and Amendments

If you would like to upgrade your booking, for example, if you would like to upgrade to first class seats, then this is the number to call. This line can also be used if you would like to change the date of your travel, or if you would like to change the time of your travel on a certain day.


Kadiatu Kanneh

I have the online app (mobile) and need an any bank card collection as I buy lots of train tickets for my children at university. How do I arrange this?

Michael Crawshaw

i coontract trainline on monday to have a refund for 30th December 2017 and 2rd january 2017 my ticked was ££18.60 each way that was £37.20 the train said i will get £17.00 thery said £10.00 for the ticked they thery and bak two lots of £10.00 that is not on that lots of money i would like if you could look in to this for me has i am not happy i would uesding train again

Carol Faries

Today 18th Nov 2017 I travelled 1st Class Virgin Train from Euston to Limestreet Liverpool departing at 10.07am. Unfortunately the train was so full they had to abandon the First Class Service I was told I would be eligible for a refund please be kind enough to look into this request for me. Thank you


Just spent 51 minutes on the phone waiting for someone to answer only to check on this page and to find out that the helpline closed at 10pm!! Its now 22:38. Surely they should have informed that the helpline was closed. Way to make more money!

Alicia McGruer

Help please, I have booked a ticket for my son to travel but have paid on my credit card. I thought I had arranged for etickets for received a code to get the tickets. Help please.


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