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Toys R Us Customer Service – 0843 596 3619

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Toys R Us

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 8am 8pm
Sunday 8am 8pm
Address
Toys R Us
Toys R Us
Geoffrey House
Maidenhead Office Park Westacott Way
Maidenhead
SL6 3QH
Website

Are you a Toys R Us customer? If you are, and you find yourself needing to speak to the Toys R Us customer service team, you can do so by calling 0843 596 3619. You will be put through to a customer service representative who can assist you in a range of queries relating to shopping both online and in-store.

Toys R Us Customer Service – 0843 596 3619

Call Toys R Us customer service on 0843 596 3619 for assistance with queries relating to an order you have placed, or an item you have purchased from a Toys R Us store. This could include an issue with the product itself, or an issue with the service provided by Toys R Us – such as the way you were treated by a member of staff, or being refused a refund when you should have been entitled to one. When you call 0843 596 3619, you will be greeted with an automated message welcoming you to Toys R Us. From there, you can press 1 for store-related customer service queries, 2 for online order queries, 3 to speak to HR and 4 to speak to the marketing department. If you’re not sure which department you require, you can hold to speak to an operator. The call will be answered at the Toys R Us head office which is located in Maidenhead.

Online Orders – 0843 557 3629

If your query is related to an order that you’ve placed online, call 0843 557 3629 and press 2 for online order queries. From here, you’ll be able to speak to a dedicated adviser about any issues relating to an online order, such as an item not being delivered or arriving damaged, or being charged for the same order multiple times. If you forget to press 2 for online order queries, don’t panic, you can simply hold and an operator will pick up your call.

Delivery/Click & Collect – 0843 596 3620

If you have placed an order through the Toys R Us website for delivery, or to collect from your local store, and you have a query about the order, call 0843 596 2620. You may wish to contact Toys R Us if your delivery is late or hasn’t arrived, or if you received the wrong item when you went to collect your parcel. By calling the above number, you can speak to a member of the Toys R Us customer service team, who will be able to help you track your parcel or assist with any issues.

Returns – 0843 596 3621

If you have ordered from Toys R Us, or purchased a product from in-store and you are not satisfied, call the returns department on 0843 596 3621. The team will be able to advise you on how to return your item for a refund, or exchange it for an alternative item. When you order online, you usually do this via the post. However, you can also call this number if you feel like an item you returned has taken a long time for the refund to come through.

BabiesRUs- 0843 596 3621

BabiesRUs is a separate division of ToysRUs solely dedicated to babies. If you’ve ordered a BabiesRUs product online, or purchased one from a nearby store, and you are not satisfied, call the team on 0843 596 3621.

Gold Card – 0843 596 3623

If you have a Toys R Us Gold Card and you have an issue relating to it, you can call the customer service team on 0843 596 3623. From here, you’ll be able to speak to an adviser about a range of issues relating to your gold card, including setting it up and the rewards.

Stores – 0843 596 3624

If you wish to find out the location of your nearest Toys R Us store, or information such as the facilities available, or opening times, call 0843 596 3623. You can also use this number to find out if your local store has a certain product in stock, which might be handy if you are shopping at peak times such as Christmas.

Toys R Us Contact Numbers

Department Contact Number Opening Hours
Customer Service 0843 596 3619 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Online Orders 0843 557 3629 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Delivery/Click & Collect 0843 596 3620 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Returns 0843 596 3621 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
BabiesRUs 0843 596 3622 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Gold Card 0843 596 3623 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Stores 0843 596 3624 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Other Ways to Contact Toys R Us

You can contact Toys R Us via their support network here, where you can view a range of commonly discussed topics.

You can also speak to Toys R Us via Twitter.

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