Browsing through Facebook, you probably encounter at least 5 adverts in the time it takes you to check; what is going on in the world, who’s in a relationship with who, and see a few…
When BHS went into administration earlier in the year, it was definitely a shock to many. It seemed like the well-known department store had been around since time began (90 years ago to be exact)…
I’m sure, if you work in customer service, you will agree that sometimes, just sometimes, a customer is never going to stop talking. Whilst, of course, the customer is always right, in the case of…
It is no secret that HMRC aren’t exactly renowned for their excellent customer service skills, especially when it comes to dealing with customer complaints. Being on hold for approximately half of your life is about…
Ah McDonald’s, probably the most well-known fast food restaurant in the world. With over 36, 000 restaurants worldwide, the fast food outlet can be found pretty much in any country. You could be stranded in…
It’s just so tempting, you’re buying something on Amazon and the delivery is costing more than the item you want to purchase, which just seems ludicrous. Until you see the Amazon Prime offer, a lifeline…
Getting the bus may not seem so bad anymore as Domino’s share their plans to start delivering to bus stops…
Those robots are at it again.
A customer got a surprise when he posted a complaint on the ASOS Facebook page and was met with some interesting responses.
Star Wars day is upon us again, we find some of the well known brands that have wished their consumers a happy May 4th! #MayThe4thBeWithYou
After a successful run, the BBC’s contract for the rights to everyone’s favourite TV show, The Great British Bake Off, has come to an end. Will ITV pip them to the post when it comes to buying the rights?
Communicating with thousands of people as a big company is hard. Whether it’s online, in ad campaigns or on a sign, mistakes will be made…
Some businesses just can’t seem to get it right – and even the best have off days. These 15 pictures show us how NOT to do customer service.
These seven hotels went to hilarious lengths to fulfill bizarre customer requests – good customer service can mean things get silly sometimes.
A slightly more tongue-in-cheek look at customer service in the UK, and the appreciation some people have for honesty above all else.
A customer service parody trolls LGBT haters in defence of Doritos new rainbow Doritos move. A veteran customer service troll, it’s hilarious and merciless.
Prisoners are rating their prisons for customer service. Taking to Twitter, the inmates rank their jails for customer service, food quality and atmosphere.
11 gifs that sum up how we feel about customer service news and developments!
Some people just aren’t satisfied by a complaint, and decide to go on a rage-fuelled mission of vengeance against the company that wronged them. Awesome.
Digicert describes voice-activated customer service technology pretty perfectly in their new video.
Tumblr user honestslogans is putting “what people really think” onto companies’ advertisements, and it is cutting, insightful and hilarious.
With the offer of a team-up to make the “McWhopper” on the table, McDonald’s shot Burger King down cold. Find out why that was a #McFail.
Ed Debevic’s in Chicago offers customers an experience like no other diner – great food and sassy, sarcastic servers who’ll mock your table into hysterics!
One brave parody account takes unreasonable customer complaints and mocks both them and the customer service industry in general… And it is hilarious.
Amphibious vehicles, April Fools and diving to Earth from the edge of space. These publicity stunts all captured the world’s attention in a big, BIG way.
For many Amazon Prime members, Prime Day was more of a #PrimeDayFail and here are the memes to prove it.
The Pizza Hut movie projector box isn’t the only strange idea making things interesting in the fast food world.
Too many of us have fallen victim to appalling service or terrible marketing teams that make us dread picking up the phone. However, a small few have taken matters into their own hands.
We found a bunch of hilariously terrible songs about bad customer service experiences. Let’s just say this isn’t exactly The Beatles.
Whoops! These 5 brands were left looking more than a little flushed when their incidences of bad customer service were brought to light.
As the hype starts to simmer down, let’s get to grips with the dressgate conundrum like rational human beings. Did anyone else notice just how quickly it went viral? Now THAT’S mind blowing.
Do you enjoy going to work? We bet the employees of these companies do.
Some of the best and worst customer service stories to have flooded our news feeds in 2014.
Last week, a young student’s review of Pizza Express went viral on social media. Why was it so successful, and are we just starved of positivity?
You’ve probably heard about the poor guy who had the hardest time cancelling his Comcast package. Why was this customer, along with so many others like him, exposed to such a hellish experience?
Wonga has been caught up in what can only be termed as a major self-sabotage. Here’s how companies can avoid making the same mistake.
Because money can’t buy Samsung everything. And paid celebrity endorsements might benefit from an instruction manual.
Social media complaints can serve up some rather humorous and intriguing results, and these five customers took no prisoners when holding companies including British Airways, Virgin Media and Tesco to account.