Believe it or not, there are still 4 billion people in the world without access to wifi. As you stare open-mouthed in horror at your computer screen right now, remember there’s people that will never…
Small businesses need to be able to utilise social media to grow their business, in the same way that larger companies do. However, without a well known brand behind you, or a logo that is…
Those robots are at it again.
Tripadvisor can be a very entertaining place sometimes. Here are 10 of the most ridiculous/far-fetched reviews featured on the travel site.
We look at the companies you should be Tweeting.
According to a study from Eptica Multichannel Customer Experience, Facebook is now the UK’s favourite way of contacting customer service teams, with email a strong second. According to the study, Facebook is the channel used most…
Luke Rockhold, MMA’s #1 ranked middleweight fighter, puts Apple’s iPhones through savage physical combat to test their endurance. It goes exactly as expected.
Prisoners are rating their prisons for customer service. Taking to Twitter, the inmates rank their jails for customer service, food quality and atmosphere.
Could social media be the perfect platform for companies to deliver customer service? Let’s find out.
Social media can be a very powerful weapon when you have beef with a company. This customer used it to embarrass Pizza Hut for its terrible customer service.
Too many of us have fallen victim to appalling service or terrible marketing teams that make us dread picking up the phone. However, a small few have taken matters into their own hands.
Social media spending for companies accounts for around 9% of brand marketing budgets, soon to become 25%. Here are six social media trends we can expect to see in 2015.
If an advert hits that sweet spot and goes viral, it can totally transform a brand. We’ve seen some impressive social media campaigns this year, but here are some of the best.
No longer is Vine merely a platform on which to lure customers in and strengthen brand awareness. Companies like Natwest, Honda, Lewes and more are all using it to help deliver better service.
We all know that nobody reads them. So why do privacy policies exist, and how do they actually matter?
Wonga has been caught up in what can only be termed as a major self-sabotage. Here’s how companies can avoid making the same mistake.
Sometimes going through the usual customer service channels just doesn’t quite cut it. Here are some customers who took desperate measures to get what they wanted from nPower, Wonga and British Airways.
If customer service is what you’re after, it’s time to put down the phone and get on social media as we put the Big 6 energy companies through their paces.
Because money can’t buy Samsung everything. And paid celebrity endorsements might benefit from an instruction manual.
This post comes from Nunzia at Deskero.com, whose simple yet effective social media tips are essential for any company just getting to grips with their social media presence.
Brands and businesses are now realising the huge marketing potential that comes with Valentine’s Day; whether its making sure their existing customers won’t forget them, or grabbing the attention of new ones.
Social media complaints can serve up some rather humorous and intriguing results, and these five customers took no prisoners when holding companies including British Airways, Virgin Media and Tesco to account.
Is there ever any such thing as a ‘riskless’ ad campaign? We explore the five riskiest types of marketing that have come out as a result of the digital age.
When it comes to companies using social media to interact and engage with their customers, it should probably be made clear to them beforehand about the certain things one should and shouldn’t say in order…