Why so many people are switching from their regular supermarkets and heading to budget store Aldi for their weekly shop.
A bit like the ever popular discount day ‘Black Friday’, Amazon Prime day is the one day of the year where Amazon Prime members are entitled to discount for pretty much everything on Amazon, and…
Amazon have done it again on the cool but probably unnecessary gadget front, and this time have come up with headphones that recognise sound patterns. In other words, if you’re an anti-social headphones user that…
When BHS went into administration earlier in the year, it was definitely a shock to many. It seemed like the well-known department store had been around since time began (90 years ago to be exact)…
It seems that following the EU referendum the people of Britain have decided to go one of two ways, celebratory shopping or retail therapy. Either way, ASOS (As Seen On Screen) has seen a dramatic…
Online giant Amazon has decided to try its hand in the online grocery world and here is everything you need to know. Watch out ASDA…
A customer got a surprise when he posted a complaint on the ASOS Facebook page and was met with some interesting responses.
The best festival style picks from ASOS.
Sainsbury’s finalises £1.4 bn deal to buy Retail home Group, owners of Argos, but is it a good move?
Following previous success, Rochelle Humes launches her 9th collection for SS16 with Very.co.uk. She also introduces her brand new, affordable women’s swimwear range.
Uber and the rest of the “gig” industry is increasingly demanding customer feedback to replace management staff. It’s not working – and here’s why.
According to a study from Eptica Multichannel Customer Experience, Facebook is now the UK’s favourite way of contacting customer service teams, with email a strong second. According to the study, Facebook is the channel used most…
Richard Jackson of Watch My Competitor talks to us about the customer demand for mobile-friendly websites, and the bizarre lack of them in many companies.
7 terrifying facts about customer service that are guaranteed to scare and horrify you, chilling you to the very core with their shocking spookiness.
Is giving the customer more choice always a good move? It is, but only up to a point, says Barry Schwartz.
Your consumer rights have changed as of today (1 Oct 2015). Get up to date on your rights before you buy anything!
Richard Jackson of Watch My Competitor tells us about the higher standards and different attitudes in business brought about by the rise of the internet.
An entire town in British Colombia is being trained in customer service, in one of the most ambitious/crazy business moves we’ve seen in a while.
Amazon is expanding its Amazon Prime Now delivery service to include one-hour booze delivery, and perhaps soon, takeaway delivery.
Two German women take the first steps towards combatting Global Warming by opening a new Eco-Friendly store
Apple introduced mobile payments in Britain this week which means we can all throw away our wallets and welcome the future of retail.
For many Amazon Prime members, Prime Day was more of a #PrimeDayFail and here are the memes to prove it.
Harrods has recently unveiled a “super luxury” gadget line available in-store, and has begun to push the envelope of consumer technology, style, and taste.
If you love shopping and are frustrated at the limited options for shopping internationally, you need these companies on your radar.
For those who work in customer service, the working day has changed significantly, in more ways than one and not necessarily for the better.
An exciting new start-up company is putting the consumer first by offering book lovers the freedom to discover great new reads without having to commit to any money upfront.
Mobile subscriber satisfaction is significantly lower than you’d think, according to research from Astellia. Here’s what Cedric Arnaud-Battandier, CMO of Astellia has to say on the matter.
What do you get when you combine Twitter with pizza? No, not tweezer – Tweet-a-pizza!
These unusual Easter eggs from M&S, Rococo and Unilever should all definitely be tried at least once.
Jet lag is one of the biggest struggles travelers face when they go outside the continent, but British Airways might just have the answer.
Despite the growth of digital banking channels, self-service branches and the mobile-only banks…are customers still getting what they need?
Last month, we asked you guys whether you thought self service checkouts improve your shopping experience. Here are the results…
We decided to take a closer look at the six main types of customers. Which one are you?
Multiple outfits; extra fashion tips and drinks available to order?? We only hope eBay brings this trend into more UK stores soon.
This is one contact centre we actually wouldn’t mind calling.
Is the war between online shopping and the high street finally coming to an end? And was there even a ‘war’ to start with?
With sales starting earlier than ever this year, you need to be on the ball. Here’s a selection of brands that are kicking things off early this Christmas.