I’m sure, if you work in customer service, you will agree that sometimes, just sometimes, a customer is never going to stop talking. Whilst, of course, the customer is always right, in the case of…
It is no secret that HMRC aren’t exactly renowned for their excellent customer service skills, especially when it comes to dealing with customer complaints. Being on hold for approximately half of your life is about…
With BT and EE warned of the negative effects of such a big merger, has it all got too much?
Do you trust everything you buy? We take a look at some of the everyday items bought from well known supermarkets, that have recently been recalled.
As Leicester City celebrate a magnificent victory in the Premier League, Betfair trade over £2 million, thanks to their early winner predictions for the team being at a ceiling price of 1000.00.
After a successful run, the BBC’s contract for the rights to everyone’s favourite TV show, The Great British Bake Off, has come to an end. Will ITV pip them to the post when it comes to buying the rights?
A report by Which? has revealed the EE and Vodafone are critically failing in their customer service departments – for the second year running.
In the face of some adversity, Sky have announced a new change to their customer care departments, involving less confusing phone menus and more aggrieved screaming.
Google has secured a massive victory over rivals Amazon Web Services by signing Apple as cloud computing customers, making ripples that will be felt throughout the industry.
Customers are increasingly shunning social media as a form of customer service communication, claiming that it is too slow to suit their needs.
With the US economy recovering steadily, you would think that both customers and the staff working with them would be happier, more carefree, and more relaxed – it makes sense after all. There are more…
Uber is apparently using customer service staff to spread anti-union propaganda among its staff. Why?
The customer service world has a new Top Ten ruling over it, with a few shock changes and a few brilliant young challengers gunning for the title place.
With the thrill of a company just taking off, it’s easy to lose sight of some things. However, it’s also a time to go big or go home with your customer service.
Communicating with thousands of people as a big company is hard. Whether it’s online, in ad campaigns or on a sign, mistakes will be made…
Black Friday is coming fast once more, and will make landfall in the UK on the 27th of November, causing widespread chaos and disruption. It is heavily advised that you stay in your homes, reinforce all…
Richard Jackson of Watch My Competitor talks to us about the customer demand for mobile-friendly websites, and the bizarre lack of them in many companies.
A mysterious artist sent us some Customer-Service-Guru-themed fan art today. We look into the deep meaning of the piece and what it represents artistically.
Gemma Baker of Click4Assistance tells us about the importance of live chat software to many charities, particularly those working with vulnerable people.
A startup has emerged offering to take on your customer service troubles and fight your battles with companies on your behalf. Is it the hero we need?
7 terrifying facts about customer service that are guaranteed to scare and horrify you, chilling you to the very core with their shocking spookiness.
It’s Customer Service Week! Do something great to celebrate, like complain!
Luke Rockhold, MMA’s #1 ranked middleweight fighter, puts Apple’s iPhones through savage physical combat to test their endurance. It goes exactly as expected.
Your consumer rights have changed as of today (1 Oct 2015). Get up to date on your rights before you buy anything!
Richard Jackson of Watch My Competitor tells us about the higher standards and different attitudes in business brought about by the rise of the internet.
Prisoners are rating their prisons for customer service. Taking to Twitter, the inmates rank their jails for customer service, food quality and atmosphere.
11 gifs that sum up how we feel about customer service news and developments!
Autralian businesses, spearheaded by the University of Adelaide, are working on using analytics software to bring customer service into a new age.
Customer Service Employees are now the most disengaged and hostile of all workers – why? What can companies do to help these crucial workers?
With the offer of a team-up to make the “McWhopper” on the table, McDonald’s shot Burger King down cold. Find out why that was a #McFail.
Amazon is expanding its Amazon Prime Now delivery service to include one-hour booze delivery, and perhaps soon, takeaway delivery.
With Cortana, Google Now and Siri established as AI assistants, Facebook has rolled out M, the half human, half robot PA that promises to change the world.
For the third year running, Barclays has been voted the worst bank in Britain. We have a look at what they’re doing so catastrophically wrong.
Two German women take the first steps towards combatting Global Warming by opening a new Eco-Friendly store
It’s now easier to get your complaint resolved thanks to a new Consumer Ombudsman service that has just been launched online.
The 6 hottest shows on ITV right now, not in order, because that would be impossible to rank.
London-based taxi firm Addison Lee are making controversial inroads into New York City. If they can make it there, they’ll make it anywhere.
The Pizza Hut movie projector box isn’t the only strange idea making things interesting in the fast food world.
The law concerning the re-selling of tickets has been subtly changed, but it could mean you’re breaking the law – even if you don’t know it.