We interviewed US Customer Service Guru and founder of contemporary customer service, John Tschohl, about life, the Universe, and everything.
Nate Vickery of Bizzmarkblog.com gives us his expert opinion on the three essential services a startup must provide if it wants to succeed and prosper!
Richard Jackson of Watch My Competitor talks to us about the customer demand for mobile-friendly websites, and the bizarre lack of them in many companies.
Gemma Baker of Click4Assistance tells us about the importance of live chat software to many charities, particularly those working with vulnerable people.
Dave Jones of Mobility Nationwide shares his wisdom on making brands warm and human – a vital ability for companies who want to survive in the modern market
A slightly more tongue-in-cheek look at customer service in the UK, and the appreciation some people have for honesty above all else.
Richard Jackson of Watch My Competitor tells us about the higher standards and different attitudes in business brought about by the rise of the internet.
We interview Dennis Fois, CEO of engagement specialists Rant & Rave, and find out just exactly what it means to turn ‘Ranters’ into ‘Ravers’.
We managed to chat to Karen Walker, Customer Service Director of the ‘Best Company In The UK 2014’, First Direct. Here’s what she had to say…
‘Personal training’ might not be the first thing that springs to mind when we consider excellence in customer service, but ‘The Academy of Fitness’ founder, Peter Lemon thinks businesses could learn a lot from it.
We asked Chris Averill, CEO of We Are Experience, his thoughts on why some companies are struggling in this ever-changing consumer industry.
Helen Pattinson of British chocolatier Montezuma’s shares her business secrets, including how the brand is still going strong 15 years from its inception.
Dr Nicola Millard is able to do what many other customer service experts long to do – understand what humans want, and know how technology can play a part in providing this.
We quizzed Bill Quiseng on the challenges and demands of the luxury travel industry, and how exactly he manages to keep his customers and partners happy.
We asked Jay Ivey of Software Advice to explain why CRM software is so important for businesses and how it can help improve customer relationships.
Errol Allen is a customer service consultant whose expertise goes back to his high school years. Here’s what Errol had to say when we quizzed him on the problems of customer service today.
Customer experience confidant Annette Franz teaches us a thing or two about the field, such as why customer service is a never-ending process, and why the customer doesn’t always come first.
Customer service expert and life coach Marilyn Suttle talks about her practices, her company Suttle Enterprises…and the question of what exactly is a ‘Gladys’?
Ever wondered how LUSH Cosmetics always has its customers coming back for more? We talk to LUSH co-founder Rowena Bird, who explains the secrets behind the brand’s unbeatable customer service.
We managed to spend some time with the Guru of customer service, John Tschohl, to find out more about his programs and services, and hear his thoughts on how customer service is progressing.
We were lucky enough to sit down with Shep Hyken of Shepherd Presentations, whose incredible tips and unique insight are sure to make a difference to any company’s customer service offering.