You might argue that mergers and acquisitions are just another part of the cutting edge business world. A bigger company buys out a smaller one in their quest for expansion. Makes sense, right? Right, but…
Aaah, good old customer service. We have looked into a study that reveals what really rattles your cage when receiving poor customer service, and what you’d like to see improved.
Providing great customer service should be the aim of every business, but to all the ones that like to make it difficult, this one’s for you.
Energy giants Scottish power have been accused of a giant customer service fail, and are now paying £18 million to customers.
Tripadvisor can be a very entertaining place sometimes. Here are 10 of the most ridiculous/far-fetched reviews featured on the travel site.
We look at the companies you should be Tweeting.
The world’s oldest customer complaint has been found, and it is really, really old.
In the face of some adversity, Sky have announced a new change to their customer care departments, involving less confusing phone menus and more aggrieved screaming.
As a recent study at Yale University showed, enjoying simple pleasures like a piece of chocolate are made better by other people doing it too alongside you – even if you don’t speak a word…
With the US economy recovering steadily, you would think that both customers and the staff working with them would be happier, more carefree, and more relaxed – it makes sense after all. There are more…
According to a study carried out by Total Tech News, a shocking percentage of customer service interactions ended in frustration and fury this year, and there doesn’t seem to be much sign of change around…
A recent study has revealed waiting times for Twitter and Facebook responses that does not match up at all with customer expectations. So what can be done?
With the thrill of a company just taking off, it’s easy to lose sight of some things. However, it’s also a time to go big or go home with your customer service.
The Holidays are right around the corner – is your customer service good enough to make sure everyone has a merry Christmas and a Happy New Year?
BT’s boss claims that Sky TV reserves its best deals for customers who threaten to leave, but is that the only way to get a better deal?
Dave Jones of Mobility Nationwide shares his wisdom on making brands warm and human – a vital ability for companies who want to survive in the modern market
These seven hotels went to hilarious lengths to fulfill bizarre customer requests – good customer service can mean things get silly sometimes.
Five ways to shake up your startup’s customer service plan, to turn it into a reputation-building powerhouse that will stand out from the crowd.
With the entire customer service industry seemingly cruising towards disaster, is there anything you can do to protect your business?
In the white-knuckle climax of the series, we finally discover the fate of The World Without Customer Service.
The Social Customers, with their many social media accounts, can make or break a company – and here’s why.
Autralian businesses, spearheaded by the University of Adelaide, are working on using analytics software to bring customer service into a new age.
Digicert describes voice-activated customer service technology pretty perfectly in their new video.
In a world without customer service, warring companies and savage salesmen roam the roads. Just surviving until tomorrow is uncertain.
For the third year running, Barclays has been voted the worst bank in Britain. We have a look at what they’re doing so catastrophically wrong.
One small startup demonstrates the incredible value of proactive customer service in not only preserving a business – but actively growing it.
The third episode of our Customer Service Apocalypse series. In a world without Customer Service, just surviving until tomorrow is a challenge
Could social media be the perfect platform for companies to deliver customer service? Let’s find out.
The second part of our Customer Service Apocalypse series – in a world without customer service departments, just surviving is a challenge.
Stuart Hearn from OneTouchTeam believes that if employees value a company, then they’ll value their customers.
Customer service is important no matter where you are in the world, but some do it better than others.
Without customer service, the world would fall apart at the seams, and here’s why.
Automated call answering machines may be cutting corners and costs for a large business. However, it could also be losing customers and preventing growth.
For those who work in customer service, the working day has changed significantly, in more ways than one and not necessarily for the better.
We interview Dennis Fois, CEO of engagement specialists Rant & Rave, and find out just exactly what it means to turn ‘Ranters’ into ‘Ravers’.
Npower has teamed up with engagement specialists, Rant & Rave as part of an initiative to turn its current reputation on its head.
We managed to chat to Karen Walker, Customer Service Director of the ‘Best Company In The UK 2014’, First Direct. Here’s what she had to say…
‘Personal training’ might not be the first thing that springs to mind when we consider excellence in customer service, but ‘The Academy of Fitness’ founder, Peter Lemon thinks businesses could learn a lot from it.
We asked Chris Averill, CEO of We Are Experience, his thoughts on why some companies are struggling in this ever-changing consumer industry.