Amazon have done it again on the cool but probably unnecessary gadget front, and this time have come up with headphones that recognise sound patterns. In other words, if you’re an anti-social headphones user that…
With the travelling season beginning, we research into some of the pros and cons of using popular hosting site Airbnb. Could you find your dream getaway?
Do you trust everything you buy? We take a look at some of the everyday items bought from well known supermarkets, that have recently been recalled.
Andrew Jones, a local DJ and musician, was convicted of putting 60 people in serious danger after he held an extremely unsafe warehouse rave. All but one of the exits were locked, the electricity had…
Energy giants Scottish power have been accused of a giant customer service fail, and are now paying £18 million to customers.
With the US economy recovering steadily, you would think that both customers and the staff working with them would be happier, more carefree, and more relaxed – it makes sense after all. There are more…
According to a study carried out by Total Tech News, a shocking percentage of customer service interactions ended in frustration and fury this year, and there doesn’t seem to be much sign of change around…
January Sales, returning Christmas gifts, getting New Year’s Resolutions off the ground… There’s a lot to do in January, so we’ve made this handy guide to navigating customer service after New Years Day.
Email scammers are more persistent and sneaky than ever – so how can we protect ourselves?
Black Friday is coming fast once more, and will make landfall in the UK on the 27th of November, causing widespread chaos and disruption. It is heavily advised that you stay in your homes, reinforce all…
Your consumer rights have changed as of today (1 Oct 2015). Get up to date on your rights before you buy anything!
It’s now easier to get your complaint resolved thanks to a new Consumer Ombudsman service that has just been launched online.
Chester Zoo have begun a range of incredible hands-on experiences with their amazing animals, from hand-feeding giraffes to being a zookeeper for a day!
17.7 million families across Britain are failing to protect their homes, possessions and income according to Aviva’s recent Family Finances report.
We’ve all been on the receiving end of some really poor customer service in our time. Whether it’s the famously lacklustre service of EA or the chaos of trying to cancel your Sky subscription, the sound…
There are two ways to return an item to Dorothy Perkins in the event that it is not fit for purpose, faulty, ill-fitting, or if you have been consumed by regret at having bought it…
No-one likes complaining to a company – but some people get better results than others. Here’s how they do it.
2 in 5 people say they’re underprepared for retirement – but retiresavvy.co.uk, a new resource from Skipton Building Society, aims to change that.
Students are on a famously tight budget, and with late-night research sessions and last-minute essay submissions fast approaching, they need good internet.
If you love shopping and are frustrated at the limited options for shopping internationally, you need these companies on your radar.
If you think there’s no such thing as a stupid question, you’ve never worked in a bar or restaurant. Here are 9 ones customers ask that drive staff insane.
In the last year or so online estate agents have been exploding in popularity, but how are they different? and can they be trusted?
Hefty additional charges make using credit or debit cards difficult when traveling abroad. But you may not know about this safe, cheap way to do it.
The law concerning the re-selling of tickets has been subtly changed, but it could mean you’re breaking the law – even if you don’t know it.
Too many of us have fallen victim to appalling service or terrible marketing teams that make us dread picking up the phone. However, a small few have taken matters into their own hands.
A new service provides consumers with a simple breakdown of what is included in the terms and conditions for major websites. Whose are the worst offenders?
An exciting new start-up company is putting the consumer first by offering book lovers the freedom to discover great new reads without having to commit to any money upfront.
O2 have announced the winner of the industry’s first ‘cat casting’ auditions – a two year old white cat from Northampton called Lucius.
It can be quite difficult for consumers to keep a track of every subscription they’re paying for every month, and this is how much money it costs to forget.
Mobile subscriber satisfaction is significantly lower than you’d think, according to research from Astellia. Here’s what Cedric Arnaud-Battandier, CMO of Astellia has to say on the matter.
Sky’s upcoming price hike could increase the cost of your annual bill by up to £54 per year. But don’t panic, here’s what you can do about it.
After being labelled worst company in the UK, Npower were forced to improve their services by April 2015 or face a multi-million pound fine. Well… their time is now up.
Jet lag is one of the biggest struggles travelers face when they go outside the continent, but British Airways might just have the answer.
Whether you’re looking for a killer shabby-chic ensemble or an original addition to your new apartment, cruising the second-hand market can be the way to do it.
58% of those who cancel Sky say the service is just too expensive. We’ve got some tips on keeping the cost of your Sky package down, or cancelling altogether.
Some services are better left alone, but most should be taken advantage of. Here are just some services offered by Argos that you might not know about.