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TNT

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for TNT

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed Closed
Sunday Closed Closed
Address
TNT
Express House
Abeles Way
Atherstone
Warwickshire
CV9 2RY
Website

0843 320 9742

Contact TNT in the UK on 0843 320 9742 to get customer support with their services. TNT Express is a courier company, delivering documents, parcels, and freight shipments worldwide in up to 200 countries.

TNT Contact Numbers

Contact TNT in the UK by calling the helplines below for further assistance.

Department
Phone Number
Opening Times
Customer Services
0843 320 9742
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
TNT Booking
0843 320 9743
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
TNT Tracking
0843 320 9745
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
TNT Billing
0843 320 9746
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Consignment Claims
0843 320 9747
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Technical Support
0843 320 9748
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed

Customer Services

Contact TNT customer services by calling 0843 320 9742 as the first point of contact for general queries. Get more information about the delivery possibilities TNT offers and also their restrictions. You can find out if TNT will be able to cater to your needs for a specific shipment. Learn about dangerous or hazardous goods and import rules before you try to book a delivery. Enquire about Special Delivery services for any urgent shipments. Or call if you need to place an order for stationery and packaging from TNT. Call for help with the documentation, as every delivery requires the correct paperwork, including a commercial invoice.

TNT Booking

There are several courier services available with TNT. These include Same Day, Express, and International Economy Express, as well as logistics solutions for businesses. To book an individual consignment, you don’t need to register, but frequent shippers should create an online account for convenience. If you need to get a price quote or check transit times before booking, call 0843 320 9743. Check the latest collection times or correct postcodes. You should call if you need to change your booking request or cancel it, or to re-arrange the collection of your shipment. Or call for help with preparing and printing consignment notes.

TNT Tracking

TNT has an online Track & Trace tool to help you to check on the status of a delivery by searching for the consignment number or your customer reference number. Shipments can take up to an hour to appear in the system and stay there for 90 days. You can find out whether something has been delivered and who signed for the package. Call 0843 320 9745 if the tracking information shows a problem but you haven’t heard from TNT. You can call to re-arrange a delivery if you missed it or to arrange a collection from the TNT depot. TNT can only redeliver from Monday to Friday. Call for help with Proof of Delivery signatures.

TNT Billing

You can streamline your business with electronic administration using TNT’s efficient Online Billing. This consists of e-Invoicing and e-Payments. The system keeps statements and account information together in an easily accessible place. Call 0843 320 9746 if you have queries about the price of a shipment. There may be surcharges for additional services, such as out-of-hours delivery, imports and customs, enhanced liability, or extra care. Shipping and duty charges may be sent in two separate invoices, so call if you have any confusion over this. Call if you think that a shipment’s volumetric weight was calculated incorrectly.

Consignment Claims

If your consignment has been lost, call 0843 320 9747. You need to submit a complaint to TNT so they can begin the process of trying to locate your lost delivery. Or call if your consignment was damaged in transit. In the case of a damage claim, you will need to provide proof, such as the packaging. TNT might need to visit the delivery address and inspect the package. For all claims of loss or damage, you have to provide proof of the value of the package contents. The team will help you to submit your claim and then investigate it. You must make a claim within 7 days, but the investigation stage could take up to 3 weeks.

Technical Support

MyTNT is their online booking tool which allows customers to manage their shipments in one place. You can create templates, auto-fill documents from your address book, and pay upon invoice. This service is for businesses more than infrequent personal shipping. If you have any problems with using your MyTNT account, then call 0843 320 9748 for technical support. You might experience difficulties with logging in, incorrect addresses, Track & Trace not working, e-invoicing, or failed collections. Contact TNT technical support if you are unable to view something or place orders or a consignment number is not recognized.

Other Ways to Contact TNT

You can contact the TNT social media teams for help on Facebook or on Twitter. They are online from 8am to 5.30pm on weekdays only and typically reply within a few hours. If you would prefer to receive a faster response, then try the live chat. TNT advisers should be available during the same opening hours as the phone lines. Alternatively, you can send an e-mail to customercareuk@tnt.co.uk. They should reply within 24 hours (excluding weekends). If you just need to find the closest TNT depot, you should use the online locator. Their media centre contact for press enquiries is rebecca.watson@tnt.co.uk. If you would like to work for TNT in the UK, you can find and apply for relevant vacancies on their dedicated careers website.

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