All queries about TJ Hughes and its services can be answered here.
|Head Office||0843 596 3563|
|Complaints||0843 596 3564|
|Customer Service||0843 596 3565|
|Products||0843 596 3566|
|Delivery and Returns||0843 596 3567|
|Jobs||0843 596 3568|
By calling the above numbers, we can connect you to those TJ Hughes departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
|TJ Hughes||Opening Hours|
|Head Office||Mon-Fri 9am-12pm, 2pm-5pm|
|Head Office||TJHughes, London Road, Liverpool, L3 8JA|
TJ Hughes is a British discount department store brand that was founded in 1912 but first properly emerged in Liverpool in 1925. TJ Hughes had become a national chain by 2011 with 57 shops, yet by 2017 the business was left consisting of 20 shops located in England and Scotland. They specialise in home and fashion, fragrance and cosmetics, technology and electrical goods and they always aim to offer premium brands at discounted prices up to 70% off RRP. They are a family-run business with their headquarters based in Liverpool. TJ Hughes currently employs around 900 people and are always aiming to expand, with new stores opening all the time.
When you shop in TJ Hughes you will find a wide range of products for you to shop, as they offer a variety of options for their customers to browse through. With plenty of electricals, garden, beauty, home and kids & toys products to look through you can easily fill your home with purchases from TJ Hughes, as they offer plenty of discounted branded buys that will easily catch your eye. They also provide the chance to look for clothing for men, women and kids that are great if you’re looking for discount outfits that fit all the newest styles.
All of the products found in TJ Hughes are offered at incredible prices and show that the company has a wide range that you can shop whenever you visit their stores or their website. If you have any questions about any of the products that are available to shop when you visit TJ Hughes then you can call their customer services team to discuss any queries or problems that you might have with a member of the team.
If you are interested in finding out more information about the delivery services from TJ Hughes before you order from the website, then you can easily browse this information to see which delivery service you would like most. Their standard delivery service operates between 8am-7pm Monday to Friday, which means they don’t offer any weekend delivery options when you order from them. Most of their items will be delivered within 10 working days of your order processing, depending on the item you have ordered and the delivery service that you choose to use. TJ Hughes don’t have any international delivery options available.
There is a click & collect option available for TJ Hughes customers which means that they can order their purchases to be delivered to their nearest TJ Hughes store, which they can then collect at a later time that is acceptable to them. The delivery charge for having products sent to a store is £1.99 for standard items, and they have 20 sites across the UK that you can collect your items from. It usually takes around 5 working days for your delivery to arrive at the store.
The standard delivery service charges different amounts relating to the item you have purchased, with small items costing £3.99 for delivery and large items costing between £9.99 to £19.99 and can take up to 7 working days for delivery. TJ Hughes also offer an express next day delivery service which only delivers small items and costs £5.99 for the delivery, which will only be delivered on the next working day if the order is placed before 2pm. For furniture and large items, TJ Hughes charge between £9.99 to £19.99 for delivery, and the delivery times can vary between 5-10 working days, to 2-3 weeks depending entirely on what the product is.
If you’re waiting for a delivery from TJ Hughes and would like to see where it is in the delivery process, or you’ve had a problem with your delivery then you can call the customer services team where they will try to make sure that any queries or issues that you are facing can be solved.
If you find that you need to return an item that you have purchased from TJ Hughes for whatever reason and you would like to know more about the returns process and whether there are any problems that might stop you from returning your item, then you can check their return details to ensure you won’t face any issues.
You can return your items within 14 days of the delivery date as long as they are in perfect condition and this way you won’t face any problems with the transaction, but you will not be offered a refund on any items that you have ordered to be personalised or made to measure, unless they are found to be faulty. TJ Hughes are happy to refund their original delivery charges, but only when an item is faulty or damaged within the first 12 months of the item being delivered to you, and not when an item is simply unwanted.
TJ Hughes’ courier collection service only operates on a Monday-Friday rota, so they won’t be available to collect any items you would like to return on a weekend. Their standard collection charge is £10 but can be up to £35 for large items/furniture, so you should check what you are returning to ensure what your collection charge will add up to. There are specific items that you can’t return to TJ Hughes for a variety of reasons, including:
Any faulty items that you receive from TJ Hughes can be collected of fixed free of charge if they are within their warranty period – TJ Hughes offer up to 12-month warranties – but you must provide proof of purchase if you would like to receive this free service.
If there is anything else you would like to know about TJ Hughes’ returns service then you can call their customer services team and ask the representative you’re put in contact with to help you with anything you need.
If you’ve decided that you would like to apply for a job with TJ Hughes and are wondering how you can go about it, then you can easily look on their website and find their ‘Careers’ section. Here you will find the chance to apply for jobs within the company, with a variety of positions and roles available. With jobs in store and office based environments, there are a lot of options that you could apply for, so you should have the role that you would like to apply for in mind. As well as positions on the shop floor, you could be applying for sales advisors or managers positions, as well as merchandising, buying, marketing, finance, HR and property positions in the office careers.
When applying for a job with TJ Hughes they ask that you send your CV to email@example.com where they will then be happy to look over your application and find a position that you’re suitable for. If there is anything you would like to know about the application process while applying for a job for TJ Hughes then you can call the customer services team who will be happy to help you with anything you might need.
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