Your browser does not support JavaScript!

Ticketmaster: Customer Services Contact Number – 0843 557 3674

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Ticketmaster

Day Opens Closes
Monday 9am 8pm
Tuesday 9am 8pm
Wednesday 9am 8pm
Thursday 9am 8pm
Friday 9am 8pm
Saturday 10am 4pm
Sunday Closed Closed
Address
Ticketmaster
4 Pentonville Road
Islington
London
N1 9HF
Website

If you buy tickets for live events, then you have probably bought from Ticketmaster before. Thousands of people buy tickets every week, but some of you might need help. Contact Ticketmaster with these details.

  • Business Name: Ticketmaster
  • Phone Number: 0843 557 3674
  • Opening Times: 9am – 8pm
  • Head Office Address: Ticketmaster UK Limited, 4 Pentonville Road, Islington, London, N1 9HF
  • Website: www.ticketmaster.co.uk

About Ticketmaster

Ticketmaster is the number one ticketing company in the world. It operates in 19 countries, launching the UK website in 1998 after operating in the UK since 1981. Over 6 million people visit the UK website every month. Ticketmaster has a database of more than 11 million bookers for live entertainment events. They sell tickets for events across various industries, including music, sports, and theatre. A merger with Live Nation in 2009 formed Live Nation Entertainment. This made both companies part of the leading global company for entertainment tickets and marketing. Ticketmaster is often criticized for high service fees.

Ticketmaster Contact Numbers

Contact Ticketmaster on any day except Sunday with these phone numbers.

Department
Phone Number
Opening Times
Customer Services
0843 557 3674
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed
Tickets
0843 658 0898
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 6pm
(Sunday) Closed
Groups
0844 248 2168
(Mon – Fri) 9am – 6pm
(Saturday) 9am – 5pm
(Sunday) Closed
Platinum
0844 248 2169
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed
Disabled Access
0844 248 2171
(Mon – Fri) 9am – 6pm
(Saturday) 10.30am – 3.30pm
(Sunday) Closed
Gift Cards
0844 248 2172
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed
Get Started
0843 178 3846
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed
Careers
0843 178 3847
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed
Complaints
0843 178 3848
(Mon – Fri) 9am – 8pm
(Saturday) 10am – 4pm
(Sunday) Closed

Customer Services

For enquiries about an event or existing booking, contact Ticketmaster customer services on 0843 557 3674. Ticketmaster can only speak to the cardholder about the order. If you need to make changes to an order, the person who paid will need to call. You will have to provide your booking reference number and the last 4 digits of your card number. Ticketmaster offers a Fan Guarantee, where you can cancel within 72 hours to receive a refund. After this cooling off period, tickets become non-refundable except in the case of event cancellation. Call to track your tickets if you still have not received them 5 days before the event.

Tickets

The ticket hotline is open seven days a week for customers to purchase tickets over the phone. To do this, you will need to provide the details of the event and valid debit or credit card details. You can also pay with a gift card if you have one. Be sure to specify which seats you require and whether you want Ticketmaster to post your tickets or e-mail them, or if you want to collect them from the box office yourself. The service fees for your order will vary. Call 0843 658 0898 to make a booking by phone. When popular events go on sale, please remember that lots of people will be calling so the tickets could sell out while you are on hold.

Groups

Ticket sales will usually have a maximum number of tickets allowed per transaction. Sometimes this will be as low as one ticket, while it could go up to 8 tickets. When booking tickets for 10 people or more, you should call the group sales team on 0844 248 2168. You could also get a discount on the booking prices, depending on the event. Booking this way enables you to reserve tickets now and pay for them later. The booking will be subject to availability, but the team will find the best seating option for your group. They can work with tour organizers and educational school trips. You can also fill out a booking form online.

Platinum

Platinum Tickets are the best available tickets for in-demand events. They have higher prices than regular tickets because the Platinum price changes according to demand. If fans are willing to pay more for seats close to the stage, the price will go up to reflect this demand. Platinum tickets do not include anything else. There are no additional aspects to a Platinum ticket, such as merchandise or hospitality, because it is not a VIP package. They aren’t necessarily the best possible tickets for the entire show, since it depends on what is available at the time of booking. Call 0844 248 2169 to discuss a Platinum booking if you have a query.

Disabled Access

When events have the option of accessible tickets, there will be a blue and white wheelchair symbol in the online listing. Sometimes you might be able to purchase these tickets online. In most cases, you will have to contact Ticketmaster or the venue. You can book accessible tickets over the phone, but this depends on limited availability. Call 0844 248 2171 to discuss an accessible booking for an event with Ticketmaster. If possible, they will handle the booking for you. However, venues often prefer to arrange these bookings by speaking directly with the customer to obtain exact requirements. Ticketmaster can transfer you to them.

Gift Cards

You can give someone the gift of an event experience with a Ticketmaster Gift Card. They can use it to buy tickets to events of their choosing within the next 12 months. You can purchase them online and select to send a physical gift card by post or an e-gift card by e-mail. Recipients can check the balance online at any time. Call 0844 248 2172 with any queries about an order or redeeming a gift card. Discounts are available for corporate bulk orders. If you are buying more than 4 cards in one transaction or spending over £200 on gift cards, you must e-mail giftcardsalesunitedkingdom@ticketmaster.co.uk to discuss placing an order.

Get Started

Event promotion is easy when you have the reach and distribution facilities of Ticketmaster behind you. If you want to become a client and benefit from Ticketmaster’s industry expertise, then call 0843 178 3846. Discuss your requirements with a local Get Started team and they can help you to get your event started. Whether it’s a theatre, club, attraction, festival, sports event, or a venue, Ticketmaster works with artists and promoters to provide a platform for eCommerce and target specific demographics. Artists who want to manage their fans’ experience from tickets to the event can e-mail artistservices@ticketmaster.co.uk.

Careers

Do you want to be a part of a world-famous company which sets new records? As the official partner of the 2012 Olympics and Paralympics, Ticketmaster sold over 10 million tickets. They provide tickets to all kinds of events, all year round. Besides the head office in London, Ticketmaster also has offices in Stoke-on-Trent, Glasgow, and Manchester. You can browse for vacancies and apply for any jobs online through Live Nation Entertainment. If you have further questions about a job listing, call 0843 178 3847 to speak with someone at Ticketmaster about recruitment and careers. You can also sign up to become an affiliate.

Complaints

With as many customers as Ticketmaster handles, things can go wrong sometimes. Call 0843 178 3848 to complain if Ticketmaster let you down in any way. Read their terms and conditions before purchasing any tickets so that you are not disappointed by their refund policy. When you are entitled to a refund, you should allow up to 15 working days for processing before you call to complain that you did not receive it. Whenever your complaint is about something specific to the venue, then you should contact them directly. Ticketmaster may need to investigate any serious complaints further with the venue and event organizers.

Other Ways to Contact Ticketmaster

Contact Ticketmaster easily through social media if you follow them on Facebook or Twitter. Send tweets directly to @TicketmasterCS for assistance from Ticketmaster customer services. Due to the high level of frequently asked questions, there is no public e-mail address for Ticketmaster. However, you can submit a query through their online contact form. It may take a few days for them to respond this way, so if there is an urgent issue you should call them on the phone. If you want to make a written complaint, then address your letter to Ticketmaster Customer Services, PO Box 798, Manchester, M60 1WU and send it by post.

5 Comments

Stuart beck

Been calling for nearly a full day and keep getting disconnected, I have a valid query and need to speak to someone ASAP

Reply
B chatwin

contacting ticketmaster is impossible by phone.
Will never book with ticketmaster again

Reply
B chatwin

Ticketmaster customer services is useless. Unable to make any real contact at all.
Will never book with ticketmaster again

Reply
c cunningham

I have been trying to contact Ticketmaster to book accessible tickets. The whole system is a joke, unless you want to pay them money they are not interested in speaking to you. I will buy my tickets from another company and I suggest others do the same unless you enjoy being given the runaround. Perhaps when their ticket sales fall they will get their act together. Your actions DO count. Do NOT use Ticketmaster!

Reply
andrew kettle

I want to purchase tickets for an NFL game in the US in November 2018 (Denver Broncos v Pittsburgh Steelers) are you able to help?

Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies