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Thames Water

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Thames Water

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 8am 6pm
Sunday Closed
Address
Thames Water
Clearwater Court
Vastern Road
Reading
RG1 8DB
Website

0844 248 2562

Get in touch with the customer service team for Thames Water when you contact them on the number 0844 248 2562. When you phone this number they’ll be able to help with your account details, payments and more.

Thames Water Customer Service Contact Numbers

Department
Phone Number
Opening Times
Customer Services
0844 248 2562
24 hours everyday
Report a leak
0843 290 7106
24 hours everyday
Make payments
0843 218 9683
8am to 8pm Monday to Friday, 8am to 6pm Saturday, closed on Sunday and bank holidays
Set up a direct debit 0843 218 9684
8am to 8pm Monday to Friday, 8am to 6pm Saturday, closed on Sunday and bank holidays
Moving Home 0844 453 0213
8am to 8pm Monday to Friday, 8am to 6pm Saturday, closed on Sunday and bank holidays
Request a water meter 0843 218 9685
8am to 8pm Monday to Friday, 8am to 6pm Saturday, closed on Sunday and bank holidays

Customer service

Phone the number 0844 248 2562 to speak to Thames Water customer service contact where they can answer any questions that you have about your water account. You can phone this number to submit water meter reading. You can also call this number if your water pressure is incredibly low or there is no water.

If you need help with finding out how to turn your water on and off you can also phone the number above.

If you have backed up drains you can also ring the number above for assistance with this problem.

Report a leak

Call the number 0843 290 7106 to report a leak in your home, you can use this number to report the leak and get the help you need booked in as soon as possible. You can also phone this number to find out further information about the leak repair process.

Make payments

If you need to make a payment on your account you can phone the number 0843 218 9683. When you ring this number the advisor will be able to take the payment through a card payment, whether you pay monthly, quarterly or twice a year for your water bill.

If you need help with paying your bill you can also phone this number to find out if there is anything available to you.

Set up a direct debit

You can set up a direct debit to pay your water bill by phoning the number 0843 218 9684. When you call this number you can get up a direct debit set up so the money will automatically come out of your account on a set date and you don’t have to worry about late payments. When you phone this number you will need to explain the frequency of the direct debit you’d like to set up, and provide the card details for the account that you’d like to use to pay for your water bill.

Moving home

Get in touch with Thames Water on the number 0844 453 0213 if you’re moving home anytime soon. When you phone this number the customer advisor will be able to tell you the steps you need to take in anticipation of moving home. You can use this number to find out whether your new address will still be within their supply area, and can still use Thames Water at your new home. You can also use this number to close the account of your current address.

Request a water meter

To request a water meter from Thames Water you can phone the number 0843 218 9685. When you call this number you are able to request a meter to track how much water you use and pay for only that. If you have previously had a water meter set up in your home you can also phone this number to get help with finding and reading your meter.

If your metered bill seems higher than usual you can phone the number above to help talk you through the bill and explain why this might be.

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