|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3624||8am-9pm|
|Head Office||0843 557 5195||8am-9pm|
|My Account||0843 557 3624||8am-9pm|
|Help and Support||0843 557 3602||8am-9pm|
|Complaints||0843 557 5195||8am-9pm|
Tesco Mobile pride themselves on having award winning customer service and so do not hesitate to get in touch should you have a query or just need to speak to someone at the company. Tesco Mobile have 4.6 million customers and are counting more and more everyday which is a sign of how excellent it can be. Reasons you might want to ring the Tesco Mobile customer services number might be to enquire about the different contract plans they have on offer at the moment, see what new devices Tesco Mobile are offering to their customers or to discuss your upgrade options if you are already with Tesco Mobile. If you are with Tesco Mobile, you may have a contract that you are currently unhappy with or you might want to add additional features such as extra data or an international call plan. All of Tesco Mobile’s current plans and SIM cards are available to view on their website. The website is a great way of seeing what you might like to purchase before you go into a store. However, if you are unsure and would like some advice on purchasing a phone that suits you and your lifestyle, you can either call Tesco Mobile customer services or you can visit your local Tesco Store that has a Tesco Mobile department for help and advice. In the past seven years of operation, Tesco Mobile has won a lot of awards for their services including the ‘Uswitch best value for pay monthly’, the ‘Uswitch best value high street retailer’ and ‘pay as you go network winner 2016.’ With all of these awards, you can relax knowing that you are in good hands should you decide to take out a contract with Tesco Mobile. You do not have to take out a full contract, you can also purchase handsets such as Apple iPhones and Samsung phones with just a SIM card if this is more suited to you and your needs. SIM only deals include the excellent £12.50 per month SIM only contract deal that has all kinds of added extras including 4GB, 750 minutes and 5000 texts. There are endless amounts of deals available, including the deal of the month where it is guaranteed that huge savings can be made. Tesco offers capped control that allows you to stay in control of your monthly bill but if you want to change your payments or feel you should be paying less, don’t hesitate on giving customer services a quick call.
The Tesco Mobile head office is where the network operates out of and also where a number of staff are employed. If you want to find out more about a day in the life at Tesco head office then you can call the contact number. The head office is also a great place to call if you have any queries or questions about a device or contract that you have just taken out. If you find that your phone isn’t working the way it should be, you can call the head office to check if the way it is operating is normal and if it isn’t what you can do fix it. Another concept from the Tesco Mobile head office is their ‘capped contract’ programme which can be especially helpful if you are prone to going over your allowances and spending more than you need to. Call the head office if this sounds like it would be of use to you. You can basically choose the amount that you want to cap your bill at. Simply choose your tariff, choose the most you would like to spend on extra’s (this can be as little as £2.50 or as much as £40) and Tesco will then make sure that your bill is never higher than your tariff (plus the extra’s) so getting a nasty surprise at the end of the month is now a thing of the past. We all know that extras are great but their cost can add up so capping is a great way of ensuring that you can enjoy them (within reason). The head office number is available with any questions about the company and its products during the times displayed in the table but if you don’t want to call the number you can always have a look at some of the FAQ’s that are displayed on the website, to see if anyone has been asking the same questions as you. Want a new phone but worry about the cost? Why not have a look into the Tesco Mobile Trade in and trade up scheme that allows you to bring in your old mobile phone and trade it for a swanky new model, all the while saving you money. You can either choose to receive cash or money off your next contract – the choice is completely yours! You can either trade in at a phone shop and receive payment on the same day, or trade in online and you will receive payment as soon as your phone has been received.
You will have a log in for your own account where you can access all the details of your contract as well as see when your next bill is due and pay any outstanding balances. There are different log ins for those that are on Pay as you go and those that pay a monthly contract but each account has a strict log in policy and your details will need to be inputted every time you wish to access your account to make sure it is secure. If you have forgotten these log in details, you can call the account contact number and someone can help you in gaining access. The account number is also available for if you notice any unusual activity on your account and want to report it. Unusual activity might be a payment that you haven’t registered or a significantly higher bill than usual. It is important that you report this as soon as it happens because there might be an underlying issue that needs to be dealt with. All of this being said, the Tesco Mobile account is an extremely easy way of seeing everything in the one place and it is extremely easy to access using the PIN you will be given when you buy your phone and activate your account. You can request a new PIN on the Tesco Mobile website. If you are a regular shopper at Tesco, you can also register your Clubcard in the account and any points you earn from using the Tesco Mobile network service will be shown here. If you want to change your tariff quickly and easily online, you can also use your Tesco Mobile account to do this. If you find you run out of call, texts or data you can buy extra bundles to see you through the rest of the month quickly and easily by signing into your account. You can then use it to keep on top of your usage. If you are travelling abroad, you should call the account contact number to inform Tesco Mobile so that you don’t overspend on your bill. Before leaving the UK, you can call to check what the latest call charges are – the Tesco Mobile App will display all roaming charges and all Tesco mobile devices have been set up to work perfectly abroad without you having to do anything when you get there. Visit the Tesco website for more calling abroad info.
The help and support contact number is there to help you with anything that you might not understand on your mobile. The help and support from Tesco Mobile starts right from the beginning with their ‘getting started’ feature which essentially helps you to activate your new phone hassle free. It includes information and help with things like moving your sim over to a new device or beginning a new contract. It instructs you on how to do basic things like sending and receiving picture messages as well as helping you with more complex actions such as unlocking a phone or tablet from another network and using your phone or tablet as a wifi hot spot. Help and Support will also give you advice on how to securely protect your phone and it is important that you give them a call If you are unsure how to do this. The ‘device help’ section of the website allows you to select the model of your phone and will then tell you everything that you need to know about using that device. You might even find out things you didn’t even know possible. The page includes frequently asked questions from other users of the same phone and also has a live chat option if you need answers quickly. Of course, if the live chat option isn’t working or you simply prefer to speak with someone over the phone you can call the help and support number listed above, during their opening hours.
Although Tesco Mobile have a great customer service record, if there is something that you are unhappy about or something that you feel they could do to improve, then please get in touch on the complaints line to report your concerns. You may have an issue that you want to raise with Tesco Mobile as a customer, whether it be that you received bad customer service, you have purchased a device from Tesco Mobile that is faulty, damaged or broken or you feel you have been billed wrongly or are continuously being billed wrongly. You might have problems connecting to wifi or your phone may run out of data quicker than it should, meaning it works slowly. All of these issues are definitely fixable and should be reported as soon as possible. The complaints line is a great way of getting something fixed quickly. If you are owed credit to your account due to being overcharged on your bill, this will be applied as soon as possible. If you have ordered a device for delivery and it has not turned up on time, or you have received the wrong order, you can also notify the complaints line to have the issue fixed as soon as possible. If you are unhappy with the service that Tesco Mobile has given you and you wish to terminate your contract then you can do this over the phone – please note that some charges might occur depending on how long you have left in it.
If you do not wish to call any of the contact numbers listed above, then you can get in touch with Tesco Mobile online in various ways through their email or social media accounts. These are:
Twitter: @tescomobile / @tescomobilecare
Email: Live chat on their website
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