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Swiftcover Contact Number – 0843 178 5031

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Swiftcover

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
Sunday 9am 3pm
Address
Swiftcover
Swift Court
9 Fudan Way
Stockton on Tees
TS17 6EN
Website

If you are in the market for a new insurance policy, or you are a current policyholder, you might be looking for Swiftcover contact details. You will find all the relevant information to contact Swiftcover on this page.

  • Business Name: Swiftcover
  • Phone Number: 0843 178 5031
  • Opening Times: 8am – 8pm
  • Head Office Address: Axa Insurance UK Plc, 5 Old Broad Street, London, EC2N 1AD
  • Website: swiftcover.com

About Swiftcover

Founded in 2005, Swiftcover was one of the first online-only insurance companies in the UK. They were actually the first to allow customers to conveniently print off their car insurance certificate. In 2007, AXA acquired the company and brought Swiftcover into the AXA insurance group. This group has more than 200 years of experience in the insurance industry. Swiftcover since expanded to offer telephone services and home insurance policies. Primarily they offer car insurance, in addition to policies like van insurance and breakdown cover. As a part of AXA, Swiftcover helps millions of people with their insurance policies.

Swiftcover Contact Numbers

Contact Swiftcover with the following numbers to speak with their advisors.

Department
Phone Number
Opening Times
Customer Services
0843 178 5031
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm
Car Insurance
0843 178 5032
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm
Home Insurance
0843 178 5033
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm
Van Insurance
0843 178 5034
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm
Breakdown Cover
0843 178 5035
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm
Complaints
0843 178 5036
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5pm
(Sunday) 9am – 3pm

Customer Services

The first thing to do when you have an enquiry for Swiftcover is to contact customer services. You can do this by connecting to the helpline on 0843 178 5031. For example, Swiftcover used to offer pet insurance, so you can call if you were a customer with this policy and you need assistance. Mainly people will contact Swiftcover about car insurance or home insurance. Call them to get a fast quote and get started setting up a new policy. Be aware that you can avoid administration fees by doing it yourself online. Swiftcover does not accept referral fees from personal injury lawyers. They aim to cut costs, not corners, to lower prices.

Car Insurance

If you are one of the many people relying on Swiftcover for car insurance, you can call 0843 178 5032 to discuss your policy. Your reason for calling might be an issue with your no claims discount or bonus, your policy documents, administration charges, or other payments. You can call to update your policy with new information or renew it when it expires. Changes such as adding or removing cars and drivers can result in changes to your premium. Call for help with finance if you want to change your payment method or pay off arrears. Get advice on what to do when travelling and driving abroad. Or call to make or track a new claim.

Home Insurance

Swiftcover offers buildings insurance and contents insurance for homes, which you can opt for separately or together. You might choose to add Personal Possessions cover or Accidental Damage cover to be more thorough. You can pay upfront in a single sum, or pay monthly instalments with interest by Direct Debit. If you choose instalments, you have to pay a deposit and administration fee. If you decide to cancel before your renewal is due, you must do this over the phone. Refunds and cancellation fees depend on the period of time that you were covered by Swiftcover’s policy. Call 0843 178 5033 regarding your home insurance.

Van Insurance

As a larger vehicle with more purposes, vans require a different insurance policy to cars. Swiftcover does provide comprehensive cover for personal, business, or commercial vans. New customers may be able to get introductory discounts or a no claims discount of up to 60%. You can arrange extras like haulage and fleet insurance with AXA to suit your business needs. Call 0843 178 5034 to discuss your van insurance policy with Swiftcover. Call if you need to claim for repairs and organize a courtesy van under the lifetime guarantee with your cover. You can also claim for devices like Sat Nav, hands-free sets, or music players.

Breakdown Cover

You can purchase your breakdown cover policy with Swiftcover even if you are not already a Swiftcover customer. Even if your car insurance or van insurance is with another provider, you can buy breakdown cover from Swiftcover without any hassle. You can also get short term European breakdown cover if you are just going on a one-off trip to Europe. There are three other levels of cover, which are Swift Roadside for recovery within 10 miles, Swift Rescue for nationwide recovery including overnight accommodation and alternative transport, and Swift Rescue and Home assistance. Call 0843 178 5035 about breakdown cover.

Complaints

If Swiftcover fails to live up to expectations, don’t hesitate to tell them. They will try to resolve any issues you experience swiftly. You will need to confirm all of your personal details, as well as your policy or claim number and type. Swiftcover can then look into your account to investigate the problem you are bringing to their attention. Explain the reason for your complaint and how you expect Swiftcover to resolve it. You can do all of this by calling them on 0843 178 5036. Alternatively, for complaints about your policy, send an e-mail to complaints@swiftcover.com. If it is about your claim, use complaints.resolution@axaclaims.com.

Other Ways to Contact Swiftcover

Unfortunately, the phone lines for Swiftcover can be very busy sometimes. If you would rather not be left on hold for a while, contact Swiftcover online and wait for them to reply back. You can reach the team on Facebook or on Twitter during the same office hours as the helplines. For non-users of social media, there is always the online contact form. Or you can write an e-mail directly to help@swiftcover.com. Either way, they will aim to respond within 1 working day. Usually, they will reply in less than 24 hours. Lastly, you can write a letter to their office. If you have a media enquiry, send it to swiftcoverpressoffice@swiftcover.com.

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