|Department||Contact Number||Opening Hours|
|Customer Services||0843 816 6759||8am-6pm|
|Catalogue||0843 816 6761||8am-6pm|
|Account||0843 8166 762||8am-6pm|
|Order Tracking||0843 816 6764||8am-6pm|
|Returns and Cancellations||0843 816 6765||8am-6pm|
If you need to get in touch with Studio Catalogue regarding any products either in their leaflets or on their website then a quick and easy way to do this is to call customer services. The customer service line is available from 8am – 6pm Monday – Friday and has a professional team that will be able to answer any questions or deal with any issues that you might have. Ordering products out of a catalogue or online can sometimes be risky because you can’t see or try them on until they have been bought. You can call customer services if you have any further questions about the products that you are buying from Studio, such as how the products are made, what materials they are made out of and the measurements of their sizes. If you have a complaint to make about Studio – perhaps you have received an item and you are less than impressed with the quality of it or you feel that the sizes aren’t true to fit, then you can get in touch with Studio customer services to voice your complaint and have it resolved quickly. Studio are also well known for stocking great quality brands at discounted prices. You can call customer services if you would like further information about some of the brands that are available both on the Studio website and in their catalogue. If you notice that a product has gone out of stock, customer services will also be able to tell you when it comes back in if you would like to be alerted so that you can buy it.
The best way to shop Studio is from their website, but it is also available as a catalogue if you would prefer to ring up for your order. If you are shopping out of the Studio catalogue, you can call the number above to place or chase up any of your orders, as well as ask any questions about anything that you see in there. The full range from Studio can be browsed on the Studio website where everything is sorted into categories so that you can easily find what you are looking for. The categories on the studio website really show the extent of the products that they sell, ranging from clothing to Christmas decorations to adult sex toys and party games. If you would like a bit of inspiration of what to buy or want to shop for a specific occasion (such as a holiday) then the Studio homepage shows you their latest collections. At the moment, the ‘holiday shop’ collection is shown on the homepage which has a range of beach towels and swim and beachwear for both men and women. On the homepage, you can also find the ‘offers of the month’ category which is great if you are looking for a bargain. Offers can be on anything from hot tubs for the garden to the latest in TV technology. If you do like to grab a bargain, there is a great opportunity to sign up to the Studio newsletter where you will receive exclusive emails and offers from Studio, so you can be the first to grab one, before they sell out. Offers can be on anything from the website and are updated regularly so there is always plenty of choices. Studio also offer a great gift personalisation service where you can get pretty much anything personalised! From personalised children toys to purses, shoes and photo frames there is a great range of options which make the perfect gift. You can also watch on the website how your gifts are personalised and how to go about ordering one. Call the catalogue contact number if you have any questions about the process. There is also a great range of non-personalised gifts of quality items at great prices.
Whenever you order online from Studio, you will be asked to create an account which will literally store all of your details in the one place, making it a lot easier for you to order your items again next time. The account will securely save your payment details and will also keep a record of your order history so you can see what you have ordered previously and have proof if anything goes missing. The account phone number is there to help out if you notice any unusual activity on your account (such as purchases appearing that you didn’t make, or a saved delivery address not associated with you) and also if you forget the login details to your account and want to gain quick access. Your login details will be a username (usually your email address) and a password of your choice. The Studio account, like other online catalogues, also offer flexible payment plans so that you can purchase something now and pay for it at a later date to suit your financial situation. You can shop studio online 24/7 and enjoy their online exclusives (products that aren’t available in the catalogue). Any issues with your account, the above number is available for you to call.
The handy order tracking service from Studio allows you to see exactly where your items are and when you can expect to receive them. This tool means that if you do notice that your items are not tracking, or have not received your items at the time you were promised that you would, you can report it to the order tracking phone number and it can be looked into. To use order tracking, simply log into your account and view your order history. Next to the list of your orders, you will have the option to ‘track item’ which will take you to the website of the courier. You can also use the order tracking line if you have a complaint about the courier that Studio is using or if your delivery driver did not deliver a satisfactory service. The customer service line is available if you would like to complain about the quality of an item but if you have received the wrong order altogether or your item has gone missing then this should be a complaint for the order tracking helpline as it may not be a fault of Studio themselves but rather the courier/delivery service that they are using. If the tracking system isn’t working and you would like to know the whereabouts of your order, please call the helpline so that someone can look into it for you.
Studio hopes that you are happy with any of your purchases, whether they are out of their catalogue or from their website. However, they do recognise the risk that comes with ordering and delivery – that you might not be happy with your purchase or it is not what you expected. If this is the case, you can enjoy Studio’s hassle-free returns process. Order cancellations are easy and may be done within 14 days after receiving your order. Returns are not free and must be posted back to Studio at your own expense in order to receive a full refund. Studio will expect your items to be in the same condition as you received them. If you return your items damaged or used/worn then you will not receive a free refund. Of course, if your items were damaged when you received them, you can receive a full refund but you must call the returns and cancellations helpline immediately if this is the case. You can expect to wait a further 14 days from when Studio receive your return, for a refund to be processed and the money to be put back into your account. If you have had no money returned to you after this time has elapsed then please get in touch as soon as possible in case there has been an issue with the transaction. Some of Studio’s goods are non-returnable and these include massage oils, lingerie and lubricants from the ‘Adult Xtra’ category and personalised goods which are unfortunately excluded from the right to cancel, as well as any confectionary that you might purchase from Studio.
You can get in touch with Studio via their Facebook page: @24studio.
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