If you have lost your SSE gas card or your pay as you go key/card you can follow the instructions on this handy guide to find out how to get a replacement card as well as how to top up without your card.
SSE Pay As You Go Key Card Replacement
If you have lost your SSE pay as you go key card you will need a replacement card to be able to use your meter. You will need to call the SSE team on 0843 557 3412, inform them that your SSE pay as you go card has been lost or damaged and they will inform you of how much the replacement card will cost and will immediately request for a new card to be send to your home. Any credit that was on your previous card will be transferred to your new card and you will need to top your card up to activate it. You should receive the new card within 2 working days, you will need to use the emergency credit on your meter if you run out of credit before your new card arrives.
SSE Smart Pay As You Go Card Replacement
If you have an SSE smart pay as you go meter and you have lost your card you will need a replacement. To order a replacement card you can call 0843 557 3412 and tell the SSE team that you have a smart pre-payment meter and you have lost your card, your replacement card will be sent to you free of charge. Your new card will arrive within a few days and you will be able to activate it by putting it into your meter after you have topped it up. You will still be able to see how much you’re using and if you need to top up before your new card arrives you can read the instructions below to find out how to top up without your card.
SSE Smart Top Up Without Card
When you are waiting for your new smart pay as you go card to arrive you can still top up your meter if you need to. You just need to call 0843 557 3412 and inquire about what your smart pay as you go card number is as you can use this to top up your meter. You should write down this number in case you lose your smart card again as your card number will always stay the same. You can top up with your card number by going to your nearest paypoint or post office and bringing the number will you. If you would like to know more about how to use your card number to top up your meter you can inquire whilst you’re on the phone with the SSE team using the number listed above.