Sky Cancellation Phone Number

0844 826 8012

Sky Cancellation Contact Numbers

SkyPhone Number
Head Office 0844 826 8012
Sky Complaints0843 557 3712
Customer Services 0843 557 3746

Sky Cancellation Head Office Address

DepartmentAddress
CancellationsSky Business
Grant Way
Isleworth
Middlesex
TW7 5QD

Sky Cancellation Head Office Opening Times

DepartmentOpening Hours
Head Office8:30am-11:30pm, 7 days a week

Reasons you Might Call the Sky Cancellation Number

  • You are unhappy with the service that you currently receive from Sky
  • You have tried to resolve current issues you are having with Sky but have had no luck
  • Sky does not get a good signal in your area
  • You feel you are paying too much on your current Sky subscription
  • You have found a better deal elsewhere, with a different provider
  • I have cancelled my subscription but I am still being charged

Cancelling Sky

If you are currently subscribed to Sky and are unhappy with the service you are receiving, it might be time to move on and look elsewhere. If you have decided that this is what you want to do, then cancelling it is fairly straightforward if you follow the relevant instructions. The best way to begin to cancel a subscription is to call the Sky Cancellation Contact Number as here, you will be able to speak to the relevant department and you can have peace of mind knowing that it has definitely been cancelled. If you prefer, you can use the live chat service that is available on the Sky website or email a cancellation request to mysky@sky.uk. If you want to put your complaint/cancellation request into writing you can send a letter to the head office address that is listed above. When you are emailing or writing to Sky, be sure to include personal details such as your email address, name, address, postcode and telephone number so that you are easily contactable. Please note, that if you cancel your subscription mid month then you may still be billed for the entire month as Sky payments work a month in advance. However, if you find you are being billed further than this, after you have received confirmation that your subscription is cancelled, please call the Sky Cancellation Contact Number and this will be looked into immediately. If it is found that you have been overcharged, you will be refunded the difference. Please note that if you do choose to end your contract early, you will subject to charges that were agreed to when you first opened the account. Unless stated otherwise, you will either open a 12 month or 18-month contract with Sky and there will be early termination charges – if you have cancelled at the end of your contract, you should not be charged. Termination charges vary, and you will be contacted by Sky to confirm charges if you owe them.

How to Cancel Sky Sports

If you want to delete a Sky Sports package from your subscription, you will need to give 31 days notice from the date you no longer want the service as part of your package. If you have a complaint to make about your Sky Sports package and would rather have it fixed than deleted – then please state this either over the phone or in your email. If you no longer want to continue paying for Sky Sports because you don’t feel that you use it enough, then you can go ahead and begin the cancellation process. The same process as stated above will need to be undertaken. Please note that you must not just suddenly cancel a direct debit as payments may still be due and you will then begin to accrue late fees. If you feel you are paying too much for what you use, then you can downgrade your Sky Package by signing into ‘My Sky’ and selecting to view your package. Here, you can select ‘Im thinking of changing my subscription’ and you will be shown a list of things that you can remove from your package. This process is fairly straightforward, but of course, if you are having any issues then call the Sky Cancellation contact number.

Sky Cancellation Notice

The amount of notice you have to give before cancelling a Sky subscription depends on the package that you have taken out in the first place. As mentioned above, if you want to cancel your Sky TV subscription, you have to give 31 days of notice from the day you wish to cancel, whereas if you want to cancel your Sky Broadband or Sky Talk accounts then only 14 days notice is required. You should expect to continue paying for the servive during your notice. Once your cancellation comes to a head, you will be given a final bill. If your service is cancelled and you have remaining credit on your Sky account – you have not lost this money! The credit will be returned to you no later than 45 days, fully credited into your bank account. If you have not received any credit that you are owed, into your account within 45 days then please call the Sky Cancellation contact number as this will need to be investigated.

Cancelling Sky Movies

You can call the contact number if you wish to discuss cancelling Sky Movies, or you can use the Smartphone app if you would prefer a quicker process. If you have a Sky Package that you are happy with and want to keep, but want to save a few pennies by getting rid of Sky Movies as you don’t really watch them – then this is completely doable. As you would with deleting Sky Sports, you can manage your subscription online and delete any packages that you don’t use. Some charges might occur depending on your subscription type and contract but if you feel you have been charged unfairly in any way then please just call the contact number.

Sky Complaints

If you have a complaint to make to Sky then you can also do this by calling the cancellation contact number. Hopefully, the issue can be resolved, but if not, then a member of the team can go ahead and help you to cancel your account. The Sky complaints process begins by calling the contact number, sending a letter or email or using the Live Chat service available on their website. If you feel that you are not getting anywhere or don’t feel that your complaint is being dealt with sufficiently then you can escalate your complaint. Once you have escalated and registered your complaint, then Sky will attempt to deal with and resolve the situation as soon as possible. If they feel that your complaint requires specialist knowledge, then they will contact the correct department and you will be able to speak with a specialist advisor where they can take it further. Hopefully, this will all be able to be resolved in the one phone call, but of course, if your complaint requires further investigation you may need to arrange a call back with Sky. When arranging the call back you will agree with the adviser when and how you will be updated of your complaint’s progress. Complaints are prioritised depending on their urgency. For example, if you are experiencing a loss of service, then your complaint will be prioritised. Sky will only contact you at a time that is convenient for you.

Other Sky Services:

Sky Broadband

For the best Sky Broadband deal, you can combine your Sky Broadband with Sky Talk and for just £18.99 a month, you can have 12 months including line rental and a £75 pre-paid Mastercard. The contract is 12 months minimum and it is only available to you if you do not already have Sky TV account. There are different packages and broadband styles available from Sky, and all come at different prices. For example, for regular, unlimited broadband, you will pay £18.99 per month and for unlimited Sky Fibre Broadband, you will pay £30 per month. Sky Fibre is a faster alternative with an average download speed of 34MB which can reach 38 MB depending on your area and who uses your internet. The Sky Switch Squad is on hand if you wish to switch to Sky, making it as simple and as hassle-free as possible. Most of the time, the team will deal with your current provider so that you don’t have to and when the big move is made it will only be a matter of minutes that you are without broadband. Of course, sometimes things don’t go according to plan and if you find that you have lost your broadband connection or are just having problems in general, since the switch was completed, then please call the Sky Cancellation Contact Number.

Sky Bet

Sky Bet is the place to do all of your online sports betting. Please note that you must be at least over 18 years of age to do this. You can find all of the betting opportunities online from a vast range of different sports. The website is easy to use and you will have your own account where you will be able to bet and view your balance. Sky Bet is an extremely popular site and it is safe and secure to use. When you sign up to Sky Bet you will be asked to create an account in your name with a username and password of your choice. You will need these every time you want to access your account. If you forget these log in details at any stage then please call the contact number and someone will help you to access your account. If you bet regularly, you can become a member of the Sky Bet Club where you will be gifted with a free £5 bet every week and have the opportunity to win some seriously big money!

Sky Go

 

 

 

 

DISCLAIMER
Customer Service Guru is a telephone directory and call routing service and is not connected to Sky. The direct contact number for Sky can be found in the public domain or on their official website.