|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 2294||8am-6pm|
|Latest Tours||0844 248 2295||8am-6pm|
|SJM Gig Guide||0844 248 2296||8am-6pm|
|Tickets||0844 248 2297||8am – 6pm|
|Your Account||0844 248 2298||8am-6pm|
There are a number of things that customers of SJM Concerts would like to know, the main things being where they can get their tickets, when their tickets will be delivered and what to expect from a concert venue. By calling the number above, you can find the answer to any of your queries and questions as SJM Concerts want to ensure that all of their customers have a great experience when using them. Other more in depth questions you might want to ask customer services about are finding out what seat you have been allocated at the concert, what to do if you have changed your address and your tickets are due to be delivered and also information about how to track your order so you can see when to expect your ticket delivery. Customers can also ring the customer services line with queries such as ‘I have not received my tickets’ and ‘I haven’t received a confirmation email’. If you have booked tickets and it is nearing the event and you still haven’t received them, then either call the customer services number provided above or follow some of the simple steps that SJM have put on their website when it comes to finding missing tickets. If you have any other questions or general enquiries about how SJM Concerts operate as a ticket company or would like an update on the latest shows and concerts of the music world, call customer services during the opening times listed in the table above. if you call customer services with a complaint or issue, SJM concerts should be able to help you out as soon as possible and resolve anything there and then. However, if the complaint needs to be escalated to a different department then you may have to arrange a call back so that your issue can be looked into in more detail. You can also write to the customer services department, addressing your letter to the head office address, listed in the table above.
There is an A-Z of tours listed on the SJM Concerts website, which is in collaboration with Gigs and Tours. You can browse all tours if you are not sure what you are looking for and would like a little inspiration, or you can search a specific tour using the search bar. You can also see the most popular tours listed at the top of the page. If you would like more information about a specific tour, or can’t find what you are looking for, you can call the latest tours helpline on the number above. If you would like access to ticket presales and exclusive content then all you need to do is sign up to the Gigs and Tours newsletter which can be done easily on their website. You can also download the free app from the app store which will also enable you to have access to news and events as well as book tickets quickly and easily. You can also browse the A-Z by venue if you want to find out what gigs and concerts are available to watch in your local area and you can also search by genre if there is a specific type of concert that you would like to attend. If you have booked a ticket for a specific tour but have received an email about a date change or cancellation and you would like more information, call the latest tours contact number and state your booking number and someone will be able to answer any queries that you might have about the event. If a tour does get cancelled (this could be due to a number of reasons or even due to unforeseen circumstances) then you will be notified via email as soon as possible and will receive any compensation that you are entitled to in due course. Trending shows are listed on the website so be sure to get your tickets booked as these shows are likely to sell out!
An essential gig guide to all SJM tours and concerts can be found online and it will provide you with everything you need to know, either if you have some tickets booked or you are still deciding what to attend. The latest news tab, available on the Gigs and Tours website is also helpful if you like to keep up with the goings-on of the music world. As well as updates on the latest trending tours, there is also a number of articles about the music industry in general which make for an interesting read. The latest news is constantly being updated. If you notice a mistake in any of the articles you read, or can’t find information about a particular tour or artist, you can call the gig guide phone line and speak to a member of the team.
You can use the Gigs and Tours website to book tickets to any of SJM Concert’s tours or events. You will need to pay for your tickets via debit or credit card and the price of the ticket varies depending on the event that you are attending and its venue. Your ticket will usually be dispatched from Gigs and Tours within five days of you ordering it but due to the sheer volume of orders that they receive, it might be that your tickets are dispatched 7-10 days before the event which also helps to combat the issues of illegal resales and forgery and also helps to prevent ticket loss. However, if you find that you have been waiting a particularly long time for your ticket and you would like to report it as lost or stolen in the post, or if your ticket has arrived but has been damaged in transit, then please call the tickets contact line as someone can look into the whereabouts of your ticket using the ticket tracking tool. It is usually time to call the ticket line if it gets to 48 hours before your event and you still have not received your tickets. In the event of lost tickets, you must log into your account on the gigs and tours website and report your tickets as lost. If you have personally mislaid them, then you will have to check with the customer services team what your options are when it comes to getting the tickets replaced. Please note that some (not all) ticket types are irreplaceable. If your tickets are for the standing area of a gig, it is likely that they will not be able to be reissued as there is risk of over-populating the area. You will have to ask when calling the ticket line if your ticket can be replaced. If you have got a ticket replacement, you will be asked to collect it from the box office of the venue on the day of the event. Collection will have to be made by the cardholder and they will need to have a form of valid ID and order reference number. Unfortunately, if your tickets were sent by tracked delivery and you have misplaced the tickets after their secure arrival has been confirmed, it is not possible to receive a free of charge replacement of these tickets.
If you order tickets from Gigs and Tours you will be asked to create an account which will securely save your details for a faster checkout next time. If you have lost your ticket reference number, you can log into your account at any time to recover it. You should receive a confirmation email when you have booked your tickets with the details of your order. In the event of not receiving an order confirmation, please get in touch by calling the account number above. If you have any queries that your ticket is not confirmed due to a lack of email, you can speak to a member of the team, but please do allow up to 48 hours for your confirmation email to come through. If you don’t receive it, it can easily be resent, simply log into the customer service area of the Gigs and Tours website. If you have forgotten the log in details to your account then please call the account number so someone can assist you in retrieving them securely. Tracking your order is also easy, simply enter your order reference number into the space provided on the website and your tickets can be tracked. If you notice anything unusual whilst tracking the order, please report it to the account phone number as soon as possible.
Save time & money with our handy phone option guides
Ratings for the best customer services departments
The best deals and voucher codes for top UK companies