Shiply is an online ‘marketplace’ for transporting goods. Customers list the items they wish to transport (free with no obligations) and then couriers offer low-cost quotes. Shiply was founded in 2008, it now has a presence in the UK, Germany, France, Netherlands, Spain, Italy, Brazil, Russia and more, with over one million registered users and over 100,000 registered transport companies. Shiply understand the importance of social media for expanding companies, they run a Facebook (7k likes) and Twitter (2k followers) pages which they frequently post and answer questions through, making customer service easier for their customers. Shiply also run a blog giving you useful information such as how to cut down on your environmental impact, websites to buy second hand homeward, eco gifts and even tips for festivals. Shiply has been recognised for awards by many companies such as nectar business 2009, postcode lottery green challenge, BT essence entrepreneur, Shell livewire, the Observer ethical awards 2009, the environment and energy awards, HSBC Business Awards 2012 and many more. It has had over 10 million bids placed on delivery listings and received more than 2,100,000 quote requests.
|Department||Contact Number||Opening Hours – Monday-Friday|
|Customer Services||0844 248 3415||9am-6pm|
|Head Office||0844 248 3416||9am-6pm|
|Recruitment||0844 248 3417||9am-6pm|
|International Shipping||0844 248 3418||9am-6pm|
|Business Enquiries||0844 248 3419||9am-6pm|
Shiply’s Customer Services are open Monday-Friday from 9 am – 6 pm. Although Shiply is not a courier service it will help you with any problems you have faced with the companies you were matched with through them. Some of the problems Shiply’s customer services could help you with are: dealing with rude courier drivers, lost or damaged packages, payment problems or late deliveries. Shiply’s customer service team will contact the courier service (if your problem involves them) you used on behalf of you, making it easier for you to make a complaint that will be listened to. If you wish to contact a member of Shiply’s customer service team call the number listed above or fill out the form on their website (wait up to 48 hours for a response). If you wish to make a complaint in writing, the Shiply’s head office address is Shiply Ltd., 3rd Floor, 207 Regent Street, London, W1B 3HH. For any questions you have about Shiply they have a frequently asked question section on their website covering topics such as payments, account and membership, listing a delivery and rules and fees. If you have a question that is not answered in the FAQ section of their website, contact the number above to speak to someone on the customer services team.
Shiply’s head office is open 9am-6pm, Monday-Friday. Shiply’s head office will be able to answer any business enquiries you have such as questions about their policies, legal questions or questions about their involvement with eBay or other similar businesses. If you are a company that would like to partner with Shiply or if you have any business enquiries contact the numbers listed above for their head office and business enquiries team. The head office and business enquiries team will be more likely to answer questions related to the business itself and profits etc. than their customer services team as they will not have access to information about Shiply’s profits etc.
If you wish to sign up to use Shiply’s services you can do so through the website by filling out a simple form. If you are a courier service who would like to start using Shiply to bid for deliveries you can fill out a ‘transport provider sign up’ form on their website, if you have had a problem signing up through the form or would prefer to contact the recruitment team, please contact the number listed above from Monday-Friday 9am-6pm. If you would like to know what other jobs Shiply has available you can contact the number above as they do not advertise jobs within the company on their website.
Shiply does not just operate in the UK they also have websites for Australia, Canada, France, Brazil, Germany, Netherlands, Russia and Spain. With Shiply operating in multiple countries, it makes it a lot easier for you as a customer to ship something internationally, whether you want to deliver something to a different country or if you have bought something in a different country and need it delivered to your door. Shiply always recommend checking the courier service you are using for international shipping is legitimate, you can do this by googling the website and checking the reviews of their service, having a look at their URL if the URL has the ‘s’ in https:// it is a secure website and can usually be trusted, another good indicator that the website is legitimate is if they use Sagepay, Verisign or PayPal for payments as these websites have secure payment certification and will most likely not be used by scammers. If you are worried about your goods being damaged in transit, buying goods within the EU is probably the safest option as the European Union is obliged to repair any damaged goods under warranty, however, you may have to pay for it to be transported back to the manufacturer. Before buying your goods, make sure the country you are buying it from isn’t just importing the product from another country as hidden costs will quickly add up. If you are buying through eBay you will still need to check that you can trust the seller, to do this check their feedback make sure it is positive and if there is any negative comments make sure it would not affect the legitimacy of the product you are buying or the seller, If they have had any disputes with buyers or other sellers be aware of what caused them, check that item description is unique and not just copied from the manufacturers website, If the listing includes photos check that they are legitimate and not stolen from another listing or website, to be sure of legitimacy you could contact the seller before checking out or making a bid on their product. To contact the International Shipping team call the number listed above, to get quotes for international shipping go to the international shipping section of their website and fill in the form with the required information.
Shiply offer shipping with over 100,000 courier companies making it easier to deliver whatever goods you need, they also offer a large range of different types of deliveries such as furniture deliveries, motorcycle and vehicle transport, haulage, eBay couriers, large item delivery, fragile goods deliveries, pet transport and international shipping. Shiply’s whole ethos is to make deliveries easier and cheaper for you, guaranteeing you can save up to 75% on a delivery, Shiply also go through a multi-stage fraud, background check and verification process to make sure the couriers you are using are legitimate and not scammers.
The concept of Shiply was originally thought of in March 2008 by Robert Matthams in Manchester when he spoke to the courier driver who delivered a pool table to his university, the courier explained how he would have to make the journey back to London with his van empty, wasting fuel and his own resources. This gave Robert the idea of creating a company in which courier services could save fuel by planning journeys collecting and delivering items on the way there and the way back. Shiply launched as a widget on eBay in 2009 and it quickly turned into the website it is today. Shiply’s aim was to cut down the fuel being wasted by courier drivers when making multiple deliveries. 25% of lorries in the UK run empty making 36 million tonnes of unnecessary CO2 emissions every year, that’s 7.6% of the UK’s carbon footprint. Since June 2008 Shiply has saved a huge 90,331,107 miles and also over 26,139,897 kg of CO2, making shipping your goods as eco-friendly as possible.
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