|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3410||9am – 5pm|
|Events and Exhibitions||0843 557 5188||9am – 5pm|
|Your Account||0843 658 0848||9am – 5pm|
|Complaints||0844 248 2339||9am – 5pm|
|Tickets||0844 248 2346||9am – 5pm|
The See Tickets customer services line is available to answer any questions that you might have about See Tickets as a company in general or any questions you might have about the events, concerts and exhibitions that they are selling tickets for. You can speak to a member of the customer service team either by calling the number listed above or by visiting the customer service category on their website. In this category, they have a live chat service which is also an extremely effective way of finding the answer to any issues that you might have. There are a number of options of help on the customer service section of the website, including a live track of your order, live despatch news which informs concert goers of the latest and most popular upcoming performances and tell you a percentage of tickets that have been despatched so you know how long you have to wait until you can purchase them. The See Tickets order tracker is a great way to receive live updates on the whereabouts of your tickets so you know exactly when you can expect them to arrive. If you notice anything unusual when tracking your order, such as your tickets being marked as delivered when you haven’t received them then please call customer services as soon as possible. If you have forgotten your order reference number (which you will need when tracking your tickets) then you will need to call customer services to retrieve it before you can track the whereabouts of your order. Once your order has been submitted, you will receive an order confirmation to your email inbox. Because of this, it is important to ensure that you enter your email address correctly when booking your tickets. The confirmation that is sent to you will include important details including the date of the event, the venue, the price of the tickets and the number of tickets you have ordered – as well as a booking reference. If you can’t find your confirmation email after 48 hours it is possible that it has been sent to your junk or spam folder – be sure to check here if you can’t find it in your regular inbox. If there is no sign of any order confirmation at all, then please call the customer services helpline.
Aside from some of the most popular music festivals in the world, as well as concerts of some of the best artists, there is also a number of exhibitions and events that See Tickets provide tickets for. You can browse all the events and exhibitions that tickets are available for on the See Tickets website. Events include annual events such as food and drink festivals, flower shows and fashion week to things a little more extravagant such as outdoor cinema events and art exhibitions. You can use the See Tickets search bar to search for events either in your location or of a specific genre If you can’t find a particular event that you would like to attend then please call the events and exhibitions helpline because it may have been cancelled or tickets totally sold out. See Tickets will suggest popular events that are due to take place and also make recommendations based on events you have booked or attended in the past. There is also several events available for children to attend and you can find these easily by browsing by genre. If you don’t want to miss out on any events that are available on See Tickets then you can sign up for the latest news and offers from their newsletter. Simply enter your contact details into the spaces available on their website and you will receive exclusive news, offers and discounts. If you have signed up to the newsletter and wish to unsubscribe then you can call the events and exhibitions contact number and your details will be erased from the system.
Account holders with See Tickets are previous customers of See Tickets who have had their details stored to make for a faster checkout next time they go to make a booking. In your account, you will find your order details and booking history so you can easily see what you have purchased. You will also find any order reference numbers and ticket numbers. You will need to use a username and password to log into your account – if you have forgotten any of these details you can either use the ‘forgotten password’ option on the See Tickets website or you can give the account helpline a quick call and someone will be able to help you gain access to your account. To securely access your account, simply select the ‘sign in’ option that can be found on the top right-hand corner of the See Tickets homepage. By having an account, you can also receive exclusive offers for theatre events and shows and you can save your favourite artists so that See Tickets knows to update you with news and events from them. Saving your favourite artists has never been easier – just sync either your Spotify, Last FM or Facebook accounts and your artists can be imported from there. Creating an account is quick and easy, but if you do have any issues or notice any suspicious/unusual activity on your account, please call the account contact number.
The main complaint that is made to See Tickets is that a ticket has not turned up on time and a person is inquiring of its whereabouts. The best way to do this is by calling the complaints number above because your complaint can then be looked into immediately and your issue resolved. However, if you prefer, you can use the live chat option to express any concerns you might have. Other reasons that you might need to call the complaints line might be because you received poor customer service whilst attending a See Tickets concert, you received the wrong tickets in the post and missed your chosen event, not enough tickets were sent to your address or the tickets arrived damaged. If you think that your tickets have been stolen in transit and See Tickets has no record of them being delivered, then you could also be entitled to a full refund, so call the complaints line as soon as possible. See Tickets does have an extremely thorough complaints process and it might be that your complaint is resolved there and then via the complaints line or it might be that your complaint needs to be escalated to a different department, in which case you can expect a call back. If you have not received a call back within five working days, please call the complaints line. Alternatively, you can put your complaint in writing and address it to the head office in the table above. Please note it can take up to two working weeks to receive a response by letter – please ensure you have included your details in the letter so that someone from See Tickets can contact you. You can also do the same via email which is on their website.
All tickets can be purchased from the See Tickets website using a credit or debit card. If you are having problems making a payment then please call the tickets helpline. You can see on the See Tickets website what tickets have been despatched and when you can expect for more to be released. This is particularly helpful if you are awaiting tickets for a big event like Glastonbury festival. See Tickets hosts over 35, 000 concerts and events so there is plenty of tickets available. Due to the sheer volume of tickets being sent out on a daily basis, it might be a week or so before your tickets are dispatched to your registered address. If it has gotten to 48 hours before your event is due to take place and you still haven’t received your tickets then please call the ticket number displayed above. You can also gift someone voucher for See Tickets which is a great way of allowing them to attend an event of their choice. Vouchers can be bought online.
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