Your browser does not support JavaScript!

Secret Sales

The contact number for Secret Sales is available directly from their website at no or lower cost

Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before contacting a company on our website.

This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.

Opening Times for Secret Sales

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
Sunday 9am 5pm
Address
Secret Sales
38-40 Commercial Road
Whitechapel
London
E1 1LN
Website

0844 826 8389

Call Secret Sales on 0844 826 8389 to get help or more information from Secret Sales. Back in 2007, the Kukadia brothers founded Secret Sales, pioneering a new way for designer brands to sell excess stock to more customers online. You have to register for a Secret Sales account to be able to access flash sales and get notifications for them. They launch multiple sales every day for discounted designer products.

Secret Sales Contact Numbers

Contact Secret Sales by calling the number listed here to ask for assistance.

Department
Phone Number
Opening Times
Secret Sales
Customer Support
0844 826 8389
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Secret Sales Orders
0844 826 8389
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Secret Sales Payments
0844 826 8389
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Secret Sales Delivery
0844 826 8389
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm
Secret Sales Returns
0844 826 8389
(Mon – Fri) 8am – 8pm
(Sat – Sun) 9am – 5pm

Secret Sales Customer Support

Secret Sales actually calls their customer support team the Customer Success team. To speak to a person from Secret Sales on the phone, call 0844 826 8389. You can enquire about brands that they work with – they partner with more than 1600 designer brands. If you want to work with Secret Sales as a supplier then you can also get in touch. Anyone can call to request product information, including pricing or availability.

Secret Sales Orders

If you have trouble placing an order with Secret Sales, call 0844 826 8389 for assistance. Their flash sales can sell out very quickly, so it is important to contact them right away if there is a problem. Depending on availability, you may be able to amend the size of an item in your order. You can’t make any other changes after the order has been placed, but you can request to cancel your Secret Sales order altogether instead.

Secret Sales Payments

When Secret Sales accepts your order, they will deduct the payment from your provided debit or credit card within 4 days. If you use PayPal then they will take the payment immediately. Secret Sales may not accept international payments. Call 0844 826 8389 if you need to speak to Secret Sales about a payment issue. Please note that they cannot accept payment over the phone, but they can advise you on billing problems.

Secret Sales Delivery

Unfortunately, Secret Sales does not offer express delivery options. Orders will usually take 3-10 business days after the end of the flash sale to arrive. Flash sales can last from 1 day to 1 week, so it depends how quickly an item sells out. Secret Sales should notify you of the estimated delivery date at several stages. Call them on 0844 826 8389 if there is an excessive delay or if you do not receive everything you ordered.

Secret Sales Returns

Some products are not refundable, so you should always check this before trying to return something to Secret Sales. Exchanges are usually not possible either so you should be aware of this as well. Call 0844 826 8389 if you need help with arranging a return to Secret Sales. You will have 14 days from the date of dispatch to return your order. It can take up to 10 days for them to process a refund for your return item.

Other Ways to Contact Secret Sales

If you want more information about a product or a sale, you can reach out to Secret Sales on Facebook or through Twitter. You can also e-mail Secret Sales at customer.service@secretsales.com and they should respond within 24 hours. Include your order number in the subject line of the e-mail. You can send queries and complaints this way, too. There is also a live chat feature that you can access on your account page.

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies