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Seatwave: Customer Services Contact Number – 0843 208 2383

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Seatwave

Day Opens Closes
Monday 9am 8pm
Tuesday 9am 8pm
Wednesday 9am 8pm
Thursday 9am 8pm
Friday 9am 8pm
Saturday 9am 6pm
Sunday 10am 6pm
Address
Seatwave
2nd Floor
4 Pentonville Road
London
N1 9HF
Website

Re-sellers and purchasers of last-minute tickets might find themselves needing to contact Seatwave. Not to worry, because this page has all of their public contact details. Find the most convenient option for you.

  • Business Name: Seatwave
  • Phone Number: 0843 208 2383
  • Opening Times: 9am – 8pm
  • Head Office Address: Seatwave, 2nd Floor, 4 Pentonville Road, London, N1 9HF
  • Website: www.seatwave.com

About Seatwave

Seatwave is a secondary ticket marketplace. Users can list tickets to live events and resell them. Anyone looking for tickets to a sold-out event can then buy them. Joe Cohen founded Seatwave in 2006 and the website began trading in 2007. Ticketmaster is the parent company of Seatwave. This means that it can offer a verification option for extra security when buying or reselling Ticketmaster tickets with Seatwave. Otherwise, ticket availability and pricing depend on the seller. Seatwave is merely a middleman enabling the transaction and collecting a commission. They sell tickets to a variety of events in the UK and Ireland.

Seatwave Contact Numbers

Contact Seatwave for support any day of the week with these phone numbers.

Department
Phone Number
Opening Times
Customer Services
0843 208 2383
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Buyer Support
0844 375 3138
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Seller Support
0843 320 5220
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Ticket Dispatch
0843 658 0441
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Cancellations
0843 658 0442
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Complaints
0843 658 0443
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm
Affiliates
0843 658 0445
(Mon – Fri) 9am – 8pm
(Saturday) 9am – 6pm
(Sunday) 10am – 6pm

Customer Services

Contact Seatwave customer services on 0843 208 2383 for support with your general enquiries. As ticket availability is dependent on the seller, you must browse the website listings to find tickets. You cannot buy them over the phone. Seatwave can still advise you which events have popular listings. You can call if you need technical support with using your online Seatwave account. If you wish to close your account, they’ll instruct you on how to do this. For enquiries about events, it is best to contact the venue directly. Tickets will be as described in the listing. For this reason, be sure to check for restrictions before paying for them.

Buyer Support

Buying secondhand tickets out of desperation to attend sellout events can be stressful. Seatwave aims to be a secure platform to ease some of that stress. Call them on 0844 375 3138 if you need help to make a purchase on the website. They can confirm details of existing orders. Enquire about the additional fees if you need Seatwave to explain price differences. Check with Seatwave if you think they have overcharged you. Contact them about any issues with your order. Since they are only a marketplace, they cannot give advice on events. You can also e-mail seatwave@inbenta-ticketing.com, but responses could take longer.

Seller Support

Sometimes plans change, and trying to recover money on tickets you can’t use is stressful too. Call 0843 320 5220 if you need guidance on using Seatwave to list and sell your tickets. Seatwave cannot allow you to sell VIP tickets or other tickets where the original buyer must present ID upon collection. Besides these, you can sell general standing and seated tickets for most events. You can amend or remove a listing at any time before a sale. Get help with verifying ticket barcodes. Let Seatwave know if you can no longer provide tickets you’ve already sold, or your details change. You can also e-mail sellerlistingissues@seatwave.com.

Ticket Dispatch

Whether you are selling or buying, call 0843 658 0441 for assistance with dispatch and delivery of your tickets. Seatwave offers free collection via UPS between 9am and 5pm from Monday to Friday. Sellers should contact Seatwave to arrange this unless they are simply uploading e-tickets in a PDF file. Retain proof of delivery to ensure payment. Buyers can call this number to track delivery if they do not receive their tickets 3 days before the event. There might be a CollectFrom point for ticket collection instead of delivery. Contact Seatwave if your delivery address changes or you have trouble downloading an e-ticket.

Cancellations

You should always read the terms and conditions before making a purchase online. Seatwave orders are non-refundable. The only time you can request a refund is in the case of event cancellation. If you do not receive your tickets, Seatwave may refund you or try to find alternative tickets. In many cases, the fault will be with the seller and Seatwave will not accept liability. Purchasing Ticket Cover Premium along with your tickets entitles you to make a claim for a refund under certain conditions. Call 0843 658 0442 if you can no longer attend your event. If this is due to a change of your plans, you might have to sell the tickets yourself.

Complaints

As a subsidiary of Ticketmaster, Seatwave is a leading company in the European resale market. However, it cannot always guarantee a successful customer experience. Provision of the tickets is dependent on the sellers, so there is always a risk of disappointment. With TicketIntegrity, Seatwave aims to offer refunds or source alternative tickets if the seller does not deliver. If you have had a poor experience on Seatwave, then call 0843 658 0443 to make an official complaint. You should ask to speak to a senior manager if the issue is ongoing. Common complaints are late delivery, payment delays, additional fees, and refusal of refunds.

Affiliates

Want to earn money by partnering with Seatwave? Affiliates can collect a commission on ticket sales for directing customers to the website. All you have to do is sign up, post links to events, and refer traffic to Seatwave. You will then receive a payment each month depending on the number of sales driven. To be a Seatwave affiliate you will need to operate your own website or blog. Call 0843 658 0445 to find out how you can apply for the Seatwave affiliate programme. If you just have a media enquiry, then e-mail it to the team at press@ticketmaster.co.uk. These contacts are not customer services and do not help with orders.

Other Ways to Contact Seatwave

In urgent cases, it is best to call Seatwave on the phone. This will ensure that somebody investigates your issue immediately. Other than by phone, you can contact Seatwave online. There is a Seatwave Facebook page where they answer your messages from 9am to 5.30pm every day. While the regular Twitter page is for updates, there is a dedicated help account. Tweet to @Seatwave_Help for responses between 9am to 5pm every day. You can submit enquiries or complaints through the online contact form. You can also try e-mailing supportuk@seatwave.com or support@seatwave.com. It may take several days for a response.

4 Comments

George Fenn

Hi I signed up and bought tickets to Micky Flanagan for 7th October 2017, and it will not let me activate my account and download and print off tickets, I was wondering if someone could help me with this as i only have 2 days till the event, thank you george fenn

Reply
Mrs M Nilsen

I received order confirmation on 11 Oct for tickets purchased on line but not the fast e-ticket I’ve never done this before and not sure how long I need to wait or if I can use order confirmation as ticket
Concert is on 10 Nov
Any advice would be appreciated
Thanks

Reply
Louse Counihan

The link sent to my email to finish setting up my account doesn’t work. Please reply asap as I have to print out tickets on bought.

Reply

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