All information regarding Seatwave and the services they provide can be found here
Seatwave was founded in London in 2006 and is an online marketplace for buying and selling tickets for music, sporting and cultural events. They allow ticket sellers to list their tickets on their site and compare ticket prices so that they can purchase the deal they feel is best. As an online secondary ticketing marketplace, Seatwave has no control over the prices of the tickets sold on their site, but they do have a TicketIntegrity guarantee which ensures that buyers receive the tickets they have ordered by the day of the event. If their tickets haven’t arrived Seatwave will find replacement tickets or refund the buyer if that is their only remaining option.
Their founder, Ticketmaster, is a leading member of STAR and runs the GETMEIN! and Seatwave ticket resale marketplaces.
|Head Office||0843 208 2383|
|Complaints||0844 375 3138|
|Ticket Office||0843 320 5220|
|Cancellations||0843 658 0441|
|TicketCover Premium||0843 658 0442|
|Careers||0843 658 0443|
|CollectFrom||0843 658 0445|
|Head Office||Seatwave Limited, 2nd Floor, Regent Arcade House, 19-25 Argyll Street, London, W1F 7TS|
|Head Office||9am-6pm, weekdays|
Seatwave’s ticket selling marketplace creates a place where people can sell tickets they might not need and buy tickets that they can’t find in other places. The site allows customers to find tickets they might need, either by searching for a specific artist, team, city or venue or by browsing through their categories.
When looking through their concerts selection they advertise their Top Selling artists and also offer the chance to browse through categories like Pop & Rock, RnB & Hip Hop, Indie & Alternative and EDM & Ibiza. Exploring these categories can help you find any concerts you may be interested in attending. The company have a similar display method when searching for sports and theatre related tickets. When searching for sporting events, Seatwave displays their Top Selling tickets, as well as creating categories of football, rugby union, cricket and tennis, meaning that sports fans can find tickets relating to the sport they are most interested in.
Theatre tickets also display Top Selling shows, as well as categories like Musicals, Plays, Dance & Performance and Classical & Opera, meaning that there are options for all theatre-goers, and also provides people looking for a specific theatre experience to browse their choices. The festival and comedy categories provide access to the Top Selling events, as well as offering the opportunity to see all of the event’s tickets being sold on Seatwave. The ability to browse all of their tickets means Seatwave customers can access events they may not have previously been able to find tickets for.
Aside from browsing these categories, Seatwave’s homepage advertises ‘What’s Hot’, and includes events from all categories that are currently popular on the site. This can include artists or events that are of high demand, and also advertises popular artists that people may not know are touring. They also display options to search for events that suit your diary by searching for a specific date, or for your pocket by connecting you to events that fit your designated budget. There is also an event finder that asks you to input where you are looking, what type of event you would like to attend and when you would like to go, which helps to specify your searches.
After you’ve found the tickets you have been looking for on Seatwave, and made sure that they are at the best location and date for you, you will be directed to a tickets page which will then ask you to choose how many tickets you require before it displays their ticket offers. The page loads the best value tickets immediately for you to view and gives you the chance to choose which area you would most prefer to sit in, and lets you know if your tickets will be sat together if the event is a concert or theatre experience. Seatwave also let you know how many tickets are left for this event through notifications for limited tickets. This lets you know if the tickets you are viewing are in high demand or not. Seatwave also advises you on if your tickets will be paper or e-tickets, and gives you the opportunity to view which seats you have at the checkout, as well as letting you add TicketCover Premium to allow you to apply for refund if there is a problem with attending the event. The booking fee is also displayed at the checkout so that you can see how much you will be paying to book these tickets.
If you have ordered tickets through Seatwave or you have queries surrounding the process, please call the Seatwave Ticket Office on 0843 320 5220.
If you are buying tickets from Seatwave, then all ticket purchases through their site are final and they do not offer any chance for refund or exchanges unless the event you are attending is cancelled entirely and the original event organisers offer ticket buyers refunds for their tickets.
If you are selling tickets through Seatwave and the event for which you have sold tickets is cancelled, you must agree to refund Seatwave with anything they will have paid you for the tickets, and must also agree that they can set off any amount you may owe them against any other money that they might owe you.
If you find out about any changes to the event and/or tickets that you have sold you have to let Seatwave know immediately and provide full details of the changes. Seatwave must then contact your buyer to notify them of the changes. However, Seatwave does have the right to discount or cancel the ticket order at their discretion. They cannot be held liable for any postage costs from sending replacement/alternative tickets.
If you wish to apply for a refund on a ticket you have purchased, you can apply through Ticket Cover Premium, as long as you have a suitable reason for claiming your money back. Some reasons provided as acceptable are: incapacity to attend because of an accident, a bodily injury or illness; the death of an insured person or of an immediate family member; transit delay while you are travelling to the event; or ‘strikes, riots, civil commotion or Martial Law, among other options. Customers have 14 days following the date of the incident to apply for a claim and must provide supporting documentation to prove your claim, such as doctors notes relating to illness.
There is an extensive list of examples where they will not reimburse a claim, including non-appearance by an act/artist/team. If you are hoping to claim for a refund you must check the reason for your claim is considered valid with the company.
To claim your refund please email EOS Claims LLP or call the Seatwave Head Office Contact Number on 0843 658 0442 for more information.
Seatwave’s collectfrom service allows their customers to keep their tickets on sale right up to the event, which increases the chances of them selling, especially at the last minute. The buyer can then pick them up from a Seatwave collection point specified on the day of the event.
If you are selling tickets and want them to be collected by the buyer on the day of the event rather than posted, you can organise this through the collectfrom service. Once you have activated the collectfrom option in My Account, you can send Seatwave your tickets through UPS, and they will extend your sale period until the event date, allowing you to sell your tickets at last minute. The buyer then collects the tickets from a specified collection point on the day of the event.
If you see a future for yourself in the ticket marketplace heaven that is Seatwave, then you can apply for a job with them by visiting the Live Nation Entertainment (LNE) jobs page. Here you can find applications for Seatwave along with GETMEIN! and Ticketmaster Resale, which are all Ticketmaster’s resale brands.
On the page they give a description of what kind of brand they want Seatwave to be, and place an emphasis on how important the sellers and buyers are to the company. When searching for a job you can view all current jobs or search for a specific job. They give the opportunity for an advanced job search which asks you to enter keywords or phrases that specify your search. They ask you to choose an organisational unit – where you will choose Seatwave – and a category of what kind of job you would like to apply for, as well as the career level and job type you can work. The site also requires your location, either by country and city or by inputting your postcode to find a job vacancy near to your travel ability.
If you are interested in starting a career with Seatwave then you can create an account with Live Nation Entertainment and submit a CV to be explored. The website gives you an opportunity to learn more about LNE brands, and displays how closely LNE and Ticketmaster work together. They advertise that they process 465 million tickets per year, to about 70 concerts each day, and sell these to 530 million fans.
You can also discover what life as a Live Nation Entertainment employee will be like, by browsing the benefits they offer to employees under health, wealth and wellbeing categories, including options like dental insurance, pension, a baby bonus, enhanced parental benefits, promotion & development and flexible working.
With career areas in technology & product management, corporate functions, sales & account management, sponsorship & advertising and flexible working you can easily find somewhere you will fit, if you truly believe in squeezing yourself into the Seatwave career path.
If you have any queries surrounding applying for a job with Seatwave, or you’re waiting for a reply to your application please call the Seatwave Head Office Contact Number on 0843 658 0443.
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