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Satsuma Loans Customer Service Contact Number – 0843 596 3328

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Opening Times for Satsuma Loans

Day Opens Closes
Monday 8.00am 8.00pm
Tuesday 8.00am 8.00pm
Wednesday 8.00am 8.00pm
Thursday 8.00am 8.00pm
Friday 8.00am 8.00pm
Saturday 8.30am 5.00pm
Sunday Closed Closed
Satsuma Loans
Customer Relations
1 Godwin Street
West Yorkshire

When you need a short-term loan, or if you have already taken out a loan, you will need to contact Satsuma Loans. You can find various ways to reach out to the company listed on this page to make it easier for you.

  • Business Name: Satsuma Loans
  • Phone Number: 0843 596 3328
  • Opening Times: 8am – 8pm
  • Head Office Address: Satsuma Loans, 1 Godwin Street, Bradford, West Yorkshire, BD1 2SU
  • Website:

About Satsuma Loans

Satsuma Loans is a trading name for the online business run by Provident Personal Credit. While Satsuma Loans launched in 2013, Provident Personal Credit has been around since 1880. Satsuma Loans provides short-term loans which customers must apply for through their website. First-time customers can borrow up to £1,000, but existing customers may be able to get up to £2,000. Customers repay the loans through fixed weekly or monthly instalments. The loans do have high interest rates, with a maximum of 1,575% as well as an annual percentage rate of 991%. There are no hidden fees, as you only pay what you agreed to.

Satsuma Loans Contact Numbers

Contact Satsuma Loans from Monday to Saturday on these phone numbers.

Phone Number
Opening Times
Customer Care
0843 596 3328
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed
Loan Information
0843 596 3329
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed
0843 596 3330
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed
0843 596 3331
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed
0843 596 3332
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed
0843 596 3334
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8.30am – 5.00pm
(Sun) Closed

Customer Care – 0843 596 3328

The fastest way to resolve any issue or general query about Satsuma Loans is to call their Customer Care team on 0843 596 3328. They can walk you through using the website or the app, pass on your feedback, and direct you to resources for independent debt advice. You should call this number if you are an existing customer and need to update your details. This includes name, address, phone number, and e-mail so that Satsuma Loans can still reach you. When Satsuma Loans approves you for a loan, the money should arrive in your account within an hour (between 6am and 11pm on weekdays only). Call if you do not get the loan.

Loan Information – 0843 596 3329

Before you apply for a loan, it is important that you understand what you are agreeing to. Call Satsuma Loans on 0843 596 3329 to discuss the terms and conditions of loans. They can help to calculate your overall loan cost and repayment amounts with no commitment to one yet. You can find out which checks they will carry out and the information you will need to apply successfully. Satsuma Loans do not charge additional fees for applying, processing, or delaying or missing repayments. The only thing you need to be aware of is the interest cost and additional fees for settling if you decide to pay off your loan early instead.

Applications – 0843 596 3330

You should submit an application for a loan on the Satsuma Loans website. If they require more evidence to complete their checks before they can approve you. In this case, they will contact you using the details you give when you apply. If you do not hear back about your application after 24 hours (during the week), then call 0843 596 3330 to discuss your application. Satsuma Loans might ask you to send photographs or photocopies of ID and income documents to You have to provide these in a readable format within 10 days of applying. Call to check which documents are valid.

Repayments – 0843 596 3331

When you set up a loan, repayments are taken automatically from your bank account. Satsuma Loans will collect the money weekly or monthly according to your loan agreement by Continuous Payment Authority. To cancel this and arrange an alternative payment method, call 0843 596 331. You can also call to make repayments over the phone, or change your debit or credit card information. Call if you need to change your repayment date. You should definitely call if you are struggling to repay or have not paid on time. Satsuma Loans can help you to get back on track. You can call to pay off a loan early, but there is a settlement fee.

MySatsuma – 0843 596 3332

Customers can manage their applications and ongoing loan repayments through MySatsuma, their online account. You can monitor your loan progress and history and check your payment date. If you have trouble registering for an account or logging in, call 0843 596 3332 for help. MySatsuma will show you provisional loan offers for additional loans. To apply you will need your loan agreement number, which they send in an e-mail when you take out your first loan. If you can’t find it, call this helpline so the team can let you know your agreement number. Call if payments you have made are not showing up in your MySatsuma account.

Complaints – 0843 596 3334

If you need to lodge a complaint with Satsuma Loans, call 0843 596 3334. You will have to provide a full description of your complaint as well as your personal details. This includes your customer number and relevant documents. You can instruct Satsuma Loans in what you expect them to do to resolve the issue. In cases where Satsuma Loans needs to investigate further, they will get back to you within three working days. It may take up to 56 days to reach a final response, in which case they will update you if they make any progress. After this time, if you are still not happy then refer it to the Financial Ombudsman Service.

Other Ways to Contact Satsuma Loans

Calling is the quickest contact method for Satsuma Loans, but it’s not always the most convenient. If you have these social media accounts, you can get in touch on Facebook or Twitter. The team will reply there from 9am to 5pm on weekdays only. Otherwise, you can send an e-mail to If you receive a suspicious e-mail claiming to be from Satsuma Loans, do not click any links, just forward it to them at If you want to join the Satsuma Loans Affiliate Programme, send an e-mail to Anyone can send letters to the head office.

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