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Satsuma Loans Customer Service Contact Number – 0845 450 4357

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Satsuma Loans

Day Opens Closes
Monday 8am 10pm
Tuesday 8am 10pm
Wednesday 8am 10pm
Thursday 8am 10pm
Friday 8am 10pm
Saturday - -
Sunday - -
Address
Satsuma Loans
Satsuma Loans
1 Godwin Street
Bradford
BD1 2SU
Website
  • Business Name: Satsuma Loans
  • Phone Number: 0845 450 4357
  • Opening Times: 8am-10pm, weekdays
  • Head Office Address: Satsuma Loans – 1 Godwin Street, Bradford, BD1 2SU
  • Website: www.satsumaloans.co.uk/
Satsuma Loans Customer Service Contact Number - 0845 450 4357

Satsuma Loans Connection Numbers

Department Number
Satsuma Loans Head Office 0843 596 3328
Satsuma Loans Customer Service 0843 596 3329
Satsuma Loans Complaints 0843 596 3330
Satsuma Loans Accounts 0843 596 3331
Satsuma Loans Helpline 0843 596 3332
Satsuma Loans Advice Line 0843 596 3334

Satsuma Loans Opening Hours

Satsuma Loans Opening Hours
Head Office 8am-10pm, weekdays

Satsuma Loans Head Office Address

Satsuma Loans Address
Head Office Satsuma Loans
1 Godwin Street,
Bradford,
BD1 2SU

Satsuma Loans Head Office – 0843 596 3328

Satsuma Loans is an online-only loan provider that offers short-term loans, and was launched by doorstep lender Provident Financial in 2013. Satsuma Loans charges a typical annual percentage rate of 991% as of March 2017, and has a maximum interest rate of 1,575%. They lend up to £1,000 to their first-time customers, which they allow to be borrowed over a 12-month period, incurring an interest charge that adds up to £990 on a £1,000 loan. Satsuma Loans allow you to choose your loans repayments to be fixed weekly or monthly repayment plans and they claim that there are no hidden fees or charges within any of their loans.

When Satsuma Loans was launched, Provident described it as an ‘antidote’ to payday lenders as they intended for Satsuma Loans to allow people to repay their loans in instalments. However, there have been critics about the overall cost of the loans, believing Satsuma Loans capitalises on the fact that many will not want to involve themselves in payday lending – as Satsuma Loans could be just as bad. As of 2015, Satsuma had £5 million of loans, which increased from £1.8 million the year before.

As Satsuma Loans is a part of Provident Personal Credit Ltd (and therefore a part of the Provident Financial Group), they aren’t as new as they seem, they’ve actually in a way been around for around 135 years. They allow their loans to be repaid over a period of 3 to 12 months depending on the loan term that was chosen at application and aim to ensure that all of their customers can borrow money safely and easily from them.

Satsuma Loans Customer Service – 0843 596 3329

Satsuma Loans create all their products with their customers in mind, knowing that they don’t always wish to borrow thousands of pounds, which is why they only issue small loans – you can only borrow up to £1,000 on your first loan and up to £2,000 if you borrow from them again. They know that it isn’t always easy to repay a loan in one big lump sum, which is why they created their weekly or monthly pay-back instalments which means that you can pay back any money you have loaned over time.

If you feel that you might need a little longer to repay your loan than you had originally thought, they are very understanding and ask only that you call them to discuss the situation so that they can offer you any help and advice that may be relevant to your situation. They also ask that you know that if you are struggling to repay on time then you won’t have to worry about additional late payment charges, as they promise that there will be no unexpected or added fees to your loan repayments.

Satsuma Loans Complaints – 0843 596 3330

If you have a complaint to make about a service or product that you’ve received from Satsuma Loans, then they will want to know about anything that has happened so that they can help you however possible. There are multiple ways that you can contact Satsuma Loans to portray your unhappiness with the services that you received, including by phone. You can call 0843 596 3330 to be put in contact with a member of Satsuma Loans’ customer services team who will then be happy to help you with whatever your complaint may revolve around.

There is also the chance to contact Satsuma Loans online, either by contacting them online or by emailing them at onlinecustomercare@satsuma-loans.co.uk to be put in touch with a member of the team who will be happy to address any complaints that you might have. You can also send a letter to Satsuma Loans containing your complaint and any evidence that you might have to prove your complaint. You can send your letter to :
Customer Relations – Satsuma Loans
1 Godwin Street,
Bradford,
BD1 2SU
and Satsuma Loans will make sure to get back to you in relation to your complaint as quickly as possible.

Satsuma Loans Accounts – 0843 596 3331

There are a lot of reasons that you might want to take out a short-term loan with Satsuma Loans, like an unexpected cost or money to pay to replace something that has broken. Whatever your reason is, Satsuma Loans are happy to lend you the money you need, with the loan purposes section of their sire addressing all of the reasons you could be applying for a loan, including crisis loans, loans over 3 months, quick loans, instalment loans, unexpected cost, and loans up to £1,000. They also show that if you have bad or no credit that doesn’t necessarily mean that you won’t be able to get a loan with them, as they make sure to take all your circumstances into consideration when you apply for a loan.

Satsuma Loans offer different kinds of loans relating to what your circumstances and requirements are. With loan types like cash loans, payday loans, same day loans, online loans, guarantor loans, short term loans, direct loans, unsecured loans and secured loans, you can be sure to find what you’re looking for. Each loan type offers different restrictions and opportunities depending on whether you have good credit history, if you have a bank account, if you have a home and how quickly you need your loan for.

Satsuma Loans also offer the chance to compare loans from their competitors, to ensure you believe you are getting the best deal for your situation. With loan sites like QuickQuid, Sunny, Wonga and Peachy available to compare against Satsuma’s loans on the website it is easy to see what you could be getting.

When you visit the Satsuma Loans site they offer the opportunity to give you advice on borrowing money and debt support so that you can be sure that you won’t fall into financial trouble. Services like this are offered on many loan sites as it is helpful to not only you but also to the loan company to ensure that you can handle your repayments and make sure that you won’t fall into debt.

If there is anything else you need to know about what you can expect when you sign up for an account with Satsuma Loans then you can call 0843 596 3331 to be put in touch with a member of the team who can answer any queries you might have.

Satsuma Loans Helpline – 0843 596 3332

If you’re looking to contact Satsuma Loans for help or information about anything that you might need to know more about relating to their loans or debt advice, there are multiple ways that you can contact the company. You can firstly call Satsuma Loans on any of the numbers on this page if you have a specific query that you need to be answered, but if none of your issues have been met so far then you can call  0843 596 3332 to make sure you’re put in contact with someone who can help you however you might need it. By calling Satsuma Loans then you will definitely have your issues dealt with in the quickest fashion, as you will be physically in contact with a person immediately, which means that it has to be dealt with while they’re on the phone with you.

You can also contact Satsuma Loans by messaging them over email, by contacting onlinecustomercare@satsuma-loans.co.uk where your questions and problems will be answered by a member of the customer service team as soon as possible. Usually, they will reply to emails fairly quickly, so you can be sure to not have to face much delay if you choose to message them in this way.

There is also the chance for you to send a letter to Satsuma Loans if that is your preferred method of communication, as you can address your letters to:
Customer Relations – Satsuma Loans
1 Godwin Street,
Bradford,
BD1 2SU
However, if you choose to send your correspondence through the post you will have to wait for your reply for longer as you will have to wait for postage times as well as the time it will take for the company to process your letter and send out their own reply. However, if you send your letter through recorded delivery then you can be sure to know when the company received your letter, so you can monitor how long it takes for them to reply to you as well as ensuring that the letter was received.

Satsuma Loans Advice Line – 0843 596 3334

When you visit the Satsuma Loans site, you can visit their Tools and Tips section which offers you advice on a wide range of subjects that can help you to save money in all aspects of your life. Not only does the service provide you with options to exchange items you buy for cheaper and better options, but it also gives you information on cheap activities and money-saving techniques for specific situations. With an advice service like this, it means that any customers who visit the Satsuma Loans advice page will be able to find new and important ways to save money for themselves and their family, meaning that they can be sure to know how to handle money better and therefore will be reliable in paying back any money that they may need to loan from Satsuma Loans. The articles are written frequently which means that you can be sure to check their website often to find new and exciting options for creating money-saving opportunities.

If you have any questions about the Satsuma Loans advice section then you can call 0843 596 3334 where you will find someone who will answer any queries you might have for them.

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