Ryanair Customer Service Contact Number0843 658 0899
- Useful Ryanair Contact Numbers:
- Ryanair Opening Hours
- Ryanair Head Office Address
- Reasons To Speak To Customer Service At Ryanair:
- Popular Questions About Ryanair
- Ryanair: When do I need to check in?
- Are Ryanair strict on hand luggage?
- Who underwrites Ryanair travel insurance?
- Ryanair: Which terminal Stansted?
- Ryanair products and services
- About Ryanair
- Ryanair News:
- Reform RyanAir from the top down
- Customer FRIENDLY
- Or just find new customers?
Useful Ryanair Contact Numbers:
|Ryanair Head Office||0843 658 0899|
|Cancellations and Amendments||0843 658 0899|
|Complaints||0843 658 0899|
Ryanair Opening Hours
|Customer service||Mon – Fri, 06:00 – 19:00|
Sat, 09:00 – 18:00
Sun, 10:00 – 18:00
Ryanair Head Office Address
|Head Office||Airside Business Park Swords Co. Dublin Ireland.|
Reasons To Speak To Customer Service At Ryanair:
- To book a flight
- To arrange priority boarding before you travel
- To dispute an excess baggage claim, or make a complaint about their customer service.
Popular Questions About Ryanair
Ryanair: When do I need to check in?
You can check in online for your Ryanair flight between 30 days and four hours before you are scheduled to fly. Your boarding pass can be printed up to two hours before the flight is set to depart.
Are Ryanair strict on hand luggage?
You are allowed one cabin bag weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, as well as one 35 x 20 x 20 smaller bag.
Who underwrites Ryanair travel insurance?
Ryanair’s travel insurance policies are underwritten by UK General Insurance (Ireland) Limited.
Ryanair: Which terminal Stansted?
Stansted Airport is relatively small, so it only has one terminal, which will be where your Ryanair flight will depart from.
Ryanair products and services
Ryanair is a low cost airline, operating throughout the UK and Europe, which has become notorious over the last few years for it’s poor customer service. If you are planning a journey with Ryanair, you may need to call them to make arrangements. Customer Service Guru can direct you to the Ryanair customer service team. Ryanair is famous for its ‘cheap flights’ ethos, with flights to several destinations throughout Europe such as Spain, Ireland and Germany amongst many others. When you book with Ryanair, you will often be able to check in online. As a result, you can save time by avoiding the check in desk queue. To check in at the airport you must print off your boarding pass beforehand or face a fee. The implication of the fee is something that the airline has been heavily criticised for in the past. If you are travelling with young children, you can purchase priority boarding which allows you to board the plane first and avoid the queue.
Ryanair is an Irish low cost airline. It was founded in 1985 and has seen a relatively rapid growth from a small airline operating domestic flights to becoming the pioneer for low-cost flights around Europe. Ryanair’s route network serves around 28 countries in Europe and Morocco. The airline has a fleet of around 300 Boeing 737-800 aircrafts. The headquarters for the airline can be found in the grounds of Dublin Airport, with primary operation basis at Dublin Airport and London Stansted. The airline has over 8000 employees across all levels of the business. To find out more about Ryanair, visit the website.
How do you cancel a Ryanair flight?
Unfortunately it is not possible to cancel a Ryanair flight once it has been booked. A flight is changeable to a different time or date, but cannot be cancelled, nor can a refund be issued. You can also change the name on the flight if you want to give it to someone else. Visiting the Ryanair website, logging in and selecting ‘manage my booking’ up to four hours before your scheduled flight, will allow you to change names, dates, times and routes of your pre-booked flight. If you have already checked into your flight, the procedure will differ and you will need to contact the Ryanair call centre to see if there is anything that can be done. Ryanair do not need to be notified if you cannot make your flight, and the flight is non-refundable. However, it is possible to receive a refund on the government paid tax you paid when booking your flight. If you feel you are entitled to this refund, you can apply for it in writing within one month of your flight, and all appeals are subject to an administration fee. If the refund amount is less than the administration fee, then no refund will be made.
How do I check in to my Ryanair flight?
Checking in online before you get to the airport will save you a lot of time on the day. The homepage of the Ryanair website has an online check in button, and you can check in online from 7 days to 2 hours before your departing flight. You will need your registration number to retrieve your booking when checking in online, which can be found on your itinerary emails. If you cannot find your registration number, you can enter your email address and it will be retrieved for you. Alternatively, you can enter your flight details on the website, including dates and destination. You will be required to enter your passenger details including name on passport and passport number, so make sure you have these to hand when checking in.
How do I change my Ryanair flight?
As previously mentioned, a Ryanair flight cannot be cancelled, but it can be changed up to four hours before the flight is scheduled. Charges do apply to changes and vary depending on the person, the flight and the season. If a person has already checked in online then it is not possible to change the flight, same if a Spanish discount has been applied for a group or family or if the flight needs to be changed from domestic to international. You can change your flight in the same way as you would check in, by visiting the website and selecting ‘manage my booking.’ The Ryanair contact centre is also available for any queries.
Is my seat allocated by Ryanair?
You can check in online using the manage my booking button on the Ryanair homepage. A regular check-in 7 days before your flight will not enable you to choose a seat, and so if you are travelling in a group, with small children, or simply have a seat preference you may want to pay an extra fee for a seat you allocate yourself. If you do choose to reserve your seats, you will be able to check in up to 30 days before the flight, for your convenience. There are three types of seats you can buy for a Ryanair flight. Front row seats are £15 per seat, these include priority boarding free of charge, and are near the exits. Premium seats are £10.99 and these include extra leg room and free priority boarding. A standard seat is £5.99, and can be upgraded to priority boarding for an extra £2.99. It is not compulsory to reserve a seat on Ryanair and those that do not can check in 7 days before the flight and will be seated at random for free.
How do I add baggage to a Ryanair flight?
Ryanair Customer Service Reforms:
When you book a Ryanair flight you can choose to add up to 2 15 kg or 20 kg bags at a cost. If you would like to add baggage after your flight has been booked, you can do so via the ‘manage my booking’ tab and following the same procedure. Checked bags are charged per person, per one way flight, so if you are bringing the same luggage back, you will need to check and pay for your return journey as well. Similar to checking in, baggage can be added to your flight up to two hours before it is scheduled to take off.
If you have ever flown with Ryanair, you will know why they have an awful reputation for customer service – and you will know that something needs to change.
Cramped flights, delayed boarding, a surge for a seat, rude staff and ridiculous snack prices are just some of the complaints made about them. The latest customer service disaster for the airline happened at the end of December 2013, when it was reported that a Ryanair steward screamed expletives at a passenger who quite rightly dared to give back a packet of crackers once he found out the price was £4.20. In response, the steward told him ‘this money helps pay for your cheap flights’ and launched into a filthy tirade of swear words. You can hardly blame him really, he must get complaints all the time working for such a poor airline…
The steward in question has since quit and Ryanair has called his behaviour ‘totally unacceptable’ but is it really all that surprising? With a chief executive who has charmingly referred to overweight customers as ‘fat b***ards’ in the past and tried to make customers pay for the ‘privilege’ of using their on-board toilet, is there actually any hope at all for Ryanair? Perhaps. The airline is taking steps, which have been outlined below, to improve their customer relations and to rescue their reputation.
A recent survey conducted by Which? Found out what we all already knew: that the airline is identified by its rude and unpleasant staff, as well as a general aggressive attitude towards customers. Even though flights start from around £15, is it really worth the hassle if customers are met with grief when they board? The airline has long been accused of focusing on profits rather than customer service. Type ‘Ryanair’ into an online search engine at your peril and you will be faced with a flurry of forums complaining about the service. There is even a website hilariously named ‘IhateRyanair.org’. So, just exactly what steps is the airline planning to take to salvage their reputation from the mouths of the consumer forums?
Reform RyanAir from the top down
Chief Executive Michael O’Leary (who once compared himself to Jesus, I kid you not) has finally recognised that he should take a step back from being the face of the company. I wonder what gave him that idea — did he stumble upon ‘Ihateryanair.org’ when looking for praise?
It is also reported that he told weary shareholders at the airline that they should eliminate things about Ryanair that annoy people. This can only be a step in the right direction.
For starters, the airline is set to introduce allocated seating. Anyone who has ever boarded a Ryanair flight knows that it is pretty much a fight to the death for a seat. It’s a free-for-all which leaves you sprinting to your gate as soon as it flashes up on the TV in the departure lounge, forcing you to abandon your airport pint and all hopes of a duty free spree. It’s not clear whether it will cost extra to reserve your seat, but as it’s Ryanair, let’s face it, you probably will.
The move comes a year after Ryanair’s closest rival, Easyjet, introduced allocated seating. Slow and steady doesn’t always win the budget airline race, Ryanair! I mean, I don’t know about you but the amount of times I’ve had to sit next to an overweight/overly chatty/smelly stranger instead of the person I’m traveling with makes this move well and truly necessary.
The airline has also recognised that many, if not all, of its customers book their flights online. As a response to this, they plan to make the site more intuitive. This comes after several complaints about the date changing on flights if you use more than one tab on your browser.
Following several social media blunders from Mr. O’Leary himself, the airline also plans to revamp their Twitter account. What they mean by this I’m not sure, but I can only assume that they intend to place someone polite and respectful in front of the computer to deal with complaints and issues.
Or just find new customers?
Ryanair also plans to attract a wider audience of customers. Good luck with that, Ryanair. Anyone who can afford to fly outside of the budget triage (Easyjet, Ryanair, Jet2) probably does so.
The airline is notorious for large groups of young people heading to party destinations, but now they plan to introduce quiet flights. The quiet flights will operate before 8AM and after 9PM, and no PAs will be made on-board the aircraft besides required safety announcements. The lights will also be dimmed during the flights. So, can we take this to be the start of a new, caring Ryanair?
Grumpy critics and angry customers aren’t buying it. Some insiders say that Ryanair is struggling to grow beyond 80 million customers a year, and as a result of this the airline has launched a ‘charm offensive’ to try and win over new customers. However, Ryanair has responded by saying that a brief pause in traffic growth is natural for any airline in order to focus on improving customer service. Excuses, excuses!
So, will Ryanair’s attempts to sweeten up their customers by taking away the big bad wolf Chief Executive and putting on a caring, Snow White type front work? I guess only time will tell in the traffic growth data for the next calendar year. For now though, the new website and friendlier social media campaign should help. However, Ryanair should remember that its word of mouth which attracts new customers. Someone who Michael O’Leary could learn from, W. Edwards Deming once said “Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them”. If he knew that in the 1900’s, surely O’Leary could trouble himself to understand it now? In light of this, perhaps Ryanair should spend more on teaching staff not to swear at passengers? Just a thought…
Customer Service Guru is a telephone directory and call routing service and is not connected to Ryanair. The direct contact number for Ryanair can be found in the public domain or on their official website.