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Royal Mail Customer Service Contact Number – 0843 557 3406

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Royal Mail

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday 8am 1pm
Sunday 9am 2pm
Address
Royal Mail
FREEPOST
Royal Mail Customer Services
Website

Contact Royal Mail customer support on 0843 557 3406 for assistance with any of Royal Mail’s services, from postage to delivery. On this page, you’ll also find helpline numbers for specific departments.

  • Business Name: Royal Mail
  • Phone Number: 0843 557 3406
  • Opening Times: 8am – 6pm (Mon – Fri)
  • Head Office Address: Royal Mail Group
    100 Victoria Embankment
    London
    EC4Y 0HQ
    United Kingdom
  • Website: www.royalmail.com

About Royal Mail

Over 500 years ago in 1516, Henry VIII created the position of “Master of the Posts” with the delivery service now known as Royal Mail.  The service first became available to members of the public in 1635. Throughout the last few hundred years, Royal Mail expanded as a nationwide delivery service for UK post. Developments included mail coaches, mail trains, pillar boxes, a national telephone service and international airmail. Since Britain introduced prepaid postage stamps first, the only stamps without the issuing country’s name on them are British stamps.

Today Royal Mail delivers post six days a week, excluding Sundays, mainly using recognizable branded red delivery vans. Royal Mail operated as either a government department or public service until it eventually became privatized following the Postal Services Act 2011. Royal Mail provides several options for sending and receiving mail, such as first and second class post, redelivery, and PO Boxes. The Royal Mail Group also runs subsidiary services, including Parcelforce Worldwide. Call any of the numbers provided on this page for more information about Royal Mail services.

Royal Mail Contact Numbers

Contact Royal Mail any day of the week during the listed opening hours for each of these phone helplines. Service is limited on weekends, and usually unavailable on Bank Holidays.

Department Contact Number Opening Hours
Customer Services 0843 557 3406 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Complaints 0843 557 5144 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Royal Mail Shop 0844 826 8010 (Mon – Fri) 8.30am – 5pm
(Sat) Closed
(Sun) Closed
Business 0844 248 2391 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Corporate 0844 248 2392 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Parcelforce Worldwide 0844 248 2393 (Mon – Fri) 8am – 7pm
(Sat) 8.30am – 5pm
(Sun) 9am – 5pm

Customer Services – 0843 557 3406

When you need advice on postage methods and prices, call Royal Mail customer services on 0843 557 3406. They can also help you locate Delivery and Post Offices. Another reason to call would be regarding redeliveries, tracking mail, or setting up a PO Box, Redirection, or Keepsafe for receiving your post.

Complaints – 0843 557 5144

While Royal Mail works hard to deliver millions of items, sometimes things do go astray. Contact the dedicated complaints helpline on 0843 557 5144 for assistance and problem resolution. You should call this number if your mail is missing, delayed, or arrives damaged, or to report an issue with Royal Mail staff.

Royal Mail Shop – 0844 826 8010

Whether you’re an online seller or just sending one-off packages, you can find everything you need in the Royal Mail online shop. The shop stocks boxes, envelopes, stamps, and stationery, as well as collectables such as Star Wars stamps. Call 0844 826 8010 for queries regarding stock or an online order.

Business – 0844 248 2391

Do you run a small business requiring delivery and returns of your products? Royal Mail business services make this easy. Online sellers can grow quickly and even expand into the international marketplace. Call 0844 248 2391 to find out how to set up a business account and get discounts on volume postage.

Corporate – 0844 248 2392

From large businesses to electoral campaigns, Royal Mail provides services to meet the needs of companies sending and receiving extensive volumes of mail. Call 0844 248 2392 to enquire about corporate services such as MarketReach, Selectapost, franking and Printed Postage Impressions.

Parcelforce Worldwide – 0844 248 2393

The subsidiary service Parcelforce Worldwide runs deliveries for the international post and often larger parcels rather than Royal Mail itself. Parcelforce requires separate procedures for complaints and queries regarding its services, so call 0844 248 2393 to be transferred to Parcelforce’s customer services.

Other Ways to Contact Royal Mail

Don’t worry if you don’t have time for a phone call. You can still get in touch with Royal Mail for customer support via different methods. For example, sending an e-mail to customer.service.team@royalmail.com – but it can take up to 10 days to get a response this way.

For a faster response time, get on Twitter and direct your queries to @RoyalMail during the regular opening hours. Or if your delivery is provided by the Royal Mail subsidiary Parcelforce Worldwide, tweet to @Parcelforce instead from Monday to Friday.

Last but not least, you have the traditional option of writing a letter. Since it is a mail delivery service itself, Royal Mail accepts post addressed to the service for free. Just write FREEPOST Royal Mail Customer Services on the envelope and pop it in your nearest postbox. Alternatively, you can contact Royal Mail Group at the following address, but you’ll have to pay for the postage:

Royal Mail Group

100 Victoria Embankment

London

EC4Y 0HQ

United Kingdom

 

 

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