Your browser does not support JavaScript!

Royal Mail Customer Services

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Royal Mail

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday 8am 1pm
Sunday 9am 2pm
Address
Royal Mail
FREEPOST
Royal Mail Customer Services
Website

Contact Royal Mail customer support on 0843 557 3406 for assistance with any of Royal Mail’s services, from postage to delivery. On this page, you will also find helpline numbers to reach specific departments.

  • Business Name: Royal Mail
  • Phone Number: 0843 557 3406
  • Opening Times: 8am – 6pm (Mon – Fri)
  • Head Office Address: Royal Mail Group, 100 Victoria Embankment, London, EC4Y 0HQ
  • Website: www.royalmail.com

About Royal Mail

The Royal Mail service first became available to members of the public in 1635. Over the next few hundred years, Royal Mail expanded as a nationwide delivery service for UK post. Developments included coaches and trains for mail, pillar boxes, a national telephone service, and international airmail. Britain introduced prepaid postage stamps first, so British stamps are the only stamps without the issuing country’s name on them. Today Royal Mail delivers post six days a week, excluding Sundays, normally using recognizable red delivery vans branded with the logo. Royal Mail became privatized following the Postal Services Act 2011.

Royal Mail Contact Numbers

Contact Royal Mail any day of the week during the listed opening hours for each of these phone helplines. Service is limited on weekends, and usually unavailable on Bank Holidays.

Department Contact Number Opening Hours
Customer Services 0843 557 3406 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Complaints 0843 557 5144 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Royal Mail Shop 0844 826 8010 (Mon – Fri) 8.30am – 5pm
(Sat) Closed
(Sun) Closed
Business 0844 248 2391 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Corporate 0844 248 2392 (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Parcelforce Worldwide 0844 248 2393 (Mon – Fri) 8am – 7pm
(Sat) 8.30am – 5pm
(Sun) 9am – 5pm

Customer Services – 0843 557 3406

Contact Royal Mail customer services on 0843 557 3406 whenever you need advice on postage methods or prices. They can also help you locate your nearest Delivery Offices and Post Offices. Another reason to call would be for help tracking your mail or arranging a redelivery. If you receive a “missed delivery” card, it will have instructions for what to do about your parcel. You can call for help with setting up your PO Box or redirection if you are changing address. You can also enquire about other mail receipt and storage options such as Keepsafe or Local Collect. Call if you need to pay additional delivery fees, like a customs charge.

Complaints – 0843 557 5144

While Royal Mail works hard, among the millions of items they deliver some of them do go astray. Contact the dedicated complaints helpline on 0843 557 5144 for assistance and problem resolution. You should call this number if your mail is missing or delayed. If a parcel arrives damaged, you can make a complaint. Should you ever have a negative experience with a member of Royal Mail staff, report the details of your issue. You can contest additional delivery fees if you think they were applied unfairly. Find out what they will do to fix things if they lose your items. Some complaints could take up to 30 days to investigate fully.

Royal Mail Shop – 0844 826 8010

Whether you’re an online seller or just sending one-off packages, you can find everything you need in the Royal Mail online shop. They stock boxes, envelopes, stamps, and stationery. The shop sells collectables such as Star Wars stamps as well. There are different themes for collectable stamps such as wildlife, TV shows, history, and architecture. Call 0844 826 8010 to make enquiries regarding stock or online orders you have placed. You can browse online or call this number for advice on what is available for sale. They can point you to guidance on their packaging requirements so that you will know what you need to buy.

Business – 0844 248 2391

Do you run a small business requiring delivery and returns of your products? Royal Mail business services make this easy. Online sellers can grow quickly and even expand into the international marketplace. Call 0844 248 2391 to find out how to set up a business account. Learn more about the benefits of a business account, such as discounts on volume postage. The Royal Mail marketing team can help you to grow your reputation and increase your global revenue. Find out about pricing, supplies, and flexibility to match the needs of your business. If you are already a Royal Mail Business customer, call this number for assistance.

Corporate – 0844 248 2392

From large businesses to regional electoral campaigns, Royal Mail provides services to meet the needs of companies sending and receiving extensive volumes of mail. Call 0844 248 2392 to enquire about Royal Mail Corporate services such as MarketReach, Selectapost, franking, and Printed Postage Impressions. As well as transporting large amounts of mail and helping you to manage it, Royal Mail also offers marketing and data solutions. These can help you to improve the success rate of advertising campaigns. Call to find out which services would best suit your corporate requirements. Or call for help with an existing account.

Parcelforce Worldwide – 0844 248 2393

Rather than Royal Mail itself, the subsidiary service Parcelforce Worldwide runs certain deliveries. These usually include the international post and often larger parcels. Parcelforce requires separate procedures for complaints and queries regarding its services, so call 0844 248 2393 to be transferred to Parcelforce’s customer services. If your delivery is directly through Parcelforce, then Royal Mail will not have records of your booking. Their staff will be unable to track items for you, as their system will not recognize reference numbers from Parcelforce. However, Royal Mail can transfer you to the correct department at Parcelforce.

Other Ways to Contact Royal Mail

Don’t worry if you don’t have time for a phone call. You can still contact Royal Mail for customer support. If you send an e-mail to customer.service.team@royalmail.com, it can take up to 10 days to get a response. For a faster response time, direct your queries to @RoyalMail on Twitter during their opening hours. If the Royal Mail subsidiary Parcelforce Worldwide is providing your delivery, tweet @Parcelforce instead. Finally, you have the traditional option of writing a letter. Since it is a mail delivery service itself, Royal Mail accepts post addressed to them with no stamps. Just write FREEPOST Royal Mail Customer Services on the letter.

 

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies