Royal Mail is the UK’s mail service company. You can send letters and packages through Royal Mail easily at any post office. The price to send a letter or a parcel with Royal Mail differs depending on which service you choose such as 1st class, 2nd class, signed for 1st class, signed for 2nd class, special delivery guaranteed by 1 pm delivery, special delivery guaranteed by 9 am as well as Parcelforce worldwide services. If you are sending a parcel, the price also differs depending on its weight and size.
Royal Mail Late Delivery Contact Number
If your parcel or letter was sent using the Special Delivery guaranteed by 1 pm or 9 am services and your parcel/letter did not arrive by 1 pm or 9 am (depending on the service) then you need to call the late delivery contact number on 0844 248 2391. You can also call this number if your package/letter was sent with first or second class postage and it arrived a few days late (or later than the expected delivery date you were given). Once you are on the phone to the late delivery team, if your package/letter has still not arrived they may be able to track it for you, if your parcel/letter arrived late then they will be able to investigate this for you. You will need to provide them with information about the package or letter such as sender address if you have it, any postage confirmation details and the address and person it has been sent to so they can identify your late delivery.
Royal Mail Late Delivery Compensation
Once you have reported your delivery as being late using the guide above, you can inquire about compensation for the late delivery. You will receive different amounts of compensation depending on what service the package or letter was sent with and late it was. To be classed as ‘delayed’ your 1st class delivery must have been delivered 3+ working days after due date or 6+ working days after the due date if redirected mail, your 2nd class delivery must be delivered 3+ working days after the due date or 6+ working days after the due date if redirected mail. For Royal Mail special delivery guaranteed by 1 pm or 9 am it needs to be more than 24 hours (or 1+ working days) late after due delivery time and date. To claim you need the name and full address of both the sender and the recipient, the amount that was paid for the postage, where the letter/parcel was posted, the item reference number (trackable services), date of posting and date of delivery. You can also make a compensation claim online.