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River Island

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Opening Times for River Island

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 8am 8pm
Sunday 8am 8pm
Address
River Island
Chelsea House
Westgate
London
W5 1DR
Website

0844 453 0170

Contact River Island on the phone by calling 0844 453 0170. River Island is a chain of high street fashion stores in the UK which also operates online and internationally. The brand dates all the way back to the Lewis Separates business in the 1940s, with the merging of Chelsea Girl and Concept Man later creating River Island in 1988. River Island has an in-house design team to ensure that they create original products.

River Island Contact Numbers

Call these numbers to reach River Island and get assistance over the phone.

Department
Phone Number
Opening Times
River Island Customer Services
0844 453 0170
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Stores
0843 557 3613
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Delivery
0843 208 2268
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Returns
0843 208 2278
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm
River Island Style Studio
0843 208 5658
(Mon – Fri) 8am – 8pm
(Sat – Sun) 8am – 8pm

River Island Customer Services

Contact River Island by calling 0844 453 0170 to speak to a person from River Island customer services. It is currently not possible to place River Island orders over the phone, but they can still assist you with online orders. You can ask for more information about a product, especially if you have concerns about sizing. If you are not happy with a product, store, service, or the River Island website, then you can call to complain.

River Island Stores

To make an enquiry about a River Island store, call 0843 557 3613. Find out the location of the closest River Island store if you would prefer to shop there in person – be sure to check the opening times ahead of your visit. You can also enquire about River Island concession stores in larger department stores such as Selfridges and Debenhams. Find out how to contact a store if you need help with an order collection.

River Island Delivery

Online orders from the River Island website cannot be cancelled or changed after you have placed them. However, you can call River Island on 0843 208 2268 if you need assistance with tracking your delivery. Contact them to request a refund for the cost of delivery if you paid extra for express delivery but your order did not arrive on time. Report any delivery problems such as delayed, missing, or damaged parcels.

River Island Returns

You can return online orders to River Island within 14 days or store purchases within 28 days. You may be able to get an exchange if a store has the required product. If you need assistance with a return, call River Island on 0843 208 2278. They can help if you need a replacement item or returns label. You should get an e-mail to confirm River Island returns and receive your refund within 12 days. Call if you don’t get a refund.

River Island Style Studio

Several River Island stores also offer a complimentary in-store personal styling service. You can book an appointment between 30 minutes and 2 hours long at the Liverpool, Birmingham, or London River Island stores which offer this. Call 0843 208 5658 to learn more about free personal styling at River Island and book a private styling appointment. You should receive a complimentary drink even if you don’t purchase.

Other Ways to Contact River Island

River Island keeps up with trends to appeal to a younger demographic, so you can easily contact them using social media. They should respond to Facebook messages or tweets to @riverislandhelp within a day. The same applies if you choose to send an e-mail to customer.services@river-island.com. When an adviser is available, there will be a live chat option on the website. You could also post a letter to them.

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