RBS Telephone Banking Number

0843 557 3401

If you are a customer of Royal Bank of Scotland, you may sometimes need to do your banking on the go. If this is the case, you can contact RBS customer service by calling the RBS telephone banking number to manage your finances over the phone.

Why Contact RBS Telephone Banking?

  • To find out your account balance
  • To make a payment or set up a Direct Debit
  • To report a lost or stolen card

RBS products and services

The Royal Bank of Scotland is a Scottish retail bank. If you are an existing customer and you are unable to get to a branch, you can do your banking over the phone by calling us to be transferred to the RBS telephone banking customer service team. Some of the services provided by RBS as a bank include current accounts, savings accounts, credit cards, cash ISAs, mortgages, loans, investments and insurance. If you are travelling, you can order your travellers cheques directly from your bank. If you are ever unfortunate enough to lose your bank card and you need cash, RBS can help you by providing an emergency cash service, whereby they give you an emergency code to enter into a RBS cash machine. As well as personal banking, RBS also deals with business and corporate customers. There is also an RBS internet banking service.

About RBS

The Royal Bank of Scotland is one of the retail banking subsidiaries of the Royal Bank of Scotland group providing, along with Natwest and Ulster Bank, banking facilities throughout the UK and Ireland. The Royal Bank of Scotland has around 700 branches in Scotland, as well as in larger towns and cities in England and Wales. The bank itself has an extensive history, having been founded in 1727 in Edinburgh where its headquarters remain to this day. The banking group as a whole has over 141,000 employees.

Santander, RBS And Barclays Experience Banking App Failures

santander-mobile-banking-glitchMarch 24th 2014

The mobile apps of three mainstream high street banks simultaneously collapsed last month due to a flurry of customers trying to access their bank account balances on pay day.

The apps of Santander, RBS and Barclays suffered a serious meltdown as thousands of customers hurried to view their bank balances and make transactions following the dawn of the monthly pay day. It is unclear why February’s pay day in particular brought such disastrous results for the banks’ technological systems, but the sudden wave of traffic was obviously too much for the mobile app interfaces to handle.

Naturally, the response from customers was less than understanding. Many took to their Twitter feeds to express their dissatisfaction, including the banks’ Twitter tags in tweets using terms like ‘annoying’, ‘frustrated’ and even ‘wan****’.

However, customer service reps from Santander, RBS and Barclays were quick to offer support, manning the banks’ Twitter help accounts and assuring them that the ‘issue’ was being addressed. Meanwhile, the online banking, ATM and telephone banking services of the banks were not affected.

Following an update to the banking apps that allowed customers to log on, many still claimed that the service wasn’t working for them hours into the following day. The banks have apologised for the inconvenience, but have said, in Barclays’ case, that they will not be offering compensation.

Debt charity's future in doubt over RBS decision

January 14th, 2014

A debt charity has claimed that its future is in doubt after the Royal Bank of Scotland used stalling tactics to avoid resolving a major claim of mis-selling. Direct Help and Advice, which is based in Derby, has accused RBS of costing it around £150,000 by mis-selling an interest rate hedging product to support several mortgage loans around five years ago. The charity helps people who are at risk of becoming homeless, and the mis-selling claim reached court in August 2013 but as of yet, Direct Help and Advice are yet to hear a decision. Five months on, as a result of the delay the charity has claimed that it may have to shut down some of its services or even close altogether. This would mean a loss of jobs for the 40 people who work for the charity. The MP for Derby North, Chris Williamson has joined the debate, stating that it is a ‘travesty’ the charity has been forced into this position. He said that people in Derby who are on the verge of becoming homeless were suffering whilst RBS ‘kicked its heels’. The chair of trustees at the charity has said that he believes RBS are purposely delaying their decision in the hope that the charity will simply go away or go under completely. He went on to say that the charity helps 5000 people a year, providing advice on housing, and that the wait for a decision is making planning ahead in order to help these people difficult.

Customer Service Guru is a telephone directory and call routing service and is not connected to Royal Bank of Scotland. The direct contact number for Royal Bank of Scotland can be found in the public domain or on their official website.