Founded in 1978, Pontins provides British based holidays for those looking for the sun. With a range of activities and services available to guests, Pontins is great for holidays on a budget. You can contact the different departments via the table below.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 816 6496||Monday-Friday: 8.30am-10pm|
|Bookings Helpline||0843 816 6497||Monday-Friday: 8.30am-10pm|
|Complaints||0843 816 6498||Monday-Friday: 8.30am-10pm|
|Entertainment Services||0843 816 6499||Monday-Friday: 8.30am-10pm|
|Head Office||0843 816 6751||Monday-Friday: 8.30am-10pm|
Calling 0843 816 6496 will put you through to a member of the Pontins Customer Services team. From here, you can make a booking, amend a booking, or cancel a holiday altogether. This number can also be used if you have any accessibility requirements that need to be met before you can go on your Pontins Holiday.
This line is automated, and you can choose the department you wish to speak with after you have listened to the automated message over the phone.
If you would like to contact the bookings team directly, you can do so by calling 0843 816 6497. This line is direct, and someone will be able to assist you as soon as they become available. If you would rather make a booking online with Pontins, you can do so over the on the Pontins website.
To make a complaint about your holiday, whether it be about your accommodation, about the entertainment, or about the level of service offered to you on behalf of Pontins, call 0843 816 6498.
Members of the complaints team are on hand at the times shown in the table above in order to give you peace of mind. Sometimes, you may be offered a refund or another holiday on behalf of Pontins.
To inquire about entertainment services, to book a service whilst you’re on holiday with Pontins, or to simply ask if an entertainment segment is suitable for children, call the Entertainment services directly on 0843 816 6499.
Entertainment at Pontins includes magicians, singers, cabaret dancers and so much more for the little ones. Events are usually free, which means that once you have arrived at your Pontins destination, you will be able to visit all of the entertainment areas for free. However, you can check which activities are due to be on around your stay by calling this number.
The Head Office for Pontins is based in Southport, and you can call a member of the team directly on 0843 816 6751. This line is automated, however, someone will be able to help you as soon as possible.
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