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Pontins Customer Services – 0843 816 6496

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Pontins

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday N/A N/A
Sunday N/A N/A
Britannia Jinky Jersey LTD
Ainsdale House
Shore Road
  • Business Name: Pontins
  • Phone Number: 0843 816 6496
  • DWP Opening Hours: 8am – 6pm
  • DWP Head Office: Britannia Jinky Jersey LTD T/A Pontins, Ainsdale House, Shore Road, Ainsdale, Southport, PR8 2PZ
  • Official Website:

Pontins is currently the trading name for Britannia Jinky Jersey Ltd. Britannia operates a number of holiday parks in the UK, and the original Pontins park was created in 1946 by the original founder of the company, Fred Pontin.

Ever since its inception, Pontins specialise in both half board and self-catering holidays throughout the UK all year long. Pontins Parks are widely known as holiday parks, and prices for holidays with Pontins are considerably cheaper to options overseas.

Department Contact Number Opening Hours
Customer Services  0843 816 6496 8am-6pm
Head Office  0843 816 6497 8am-6pm
Pontins Entertainment 0843 816 6498 8am-6pm
Pontins Activities  0843 816 6499 8am-6pm
Pontins Themed Breaks  0843 816 6752 8am-6pm

pontins customer services Customer Services 0843 816 6496

This is the contact number for the Pontins Customer Services. Calling this number will connect you to a member of staff who can help with any request you may have. If you would like to find the best deal for you – then this is the number to call. Someone from the team will be able to find the best deals suited to you and process your booking. If you would rather book a break with Pontins online, then you can also do this. You can find their website at the top of this page.

If you have any special requirements, such as disability access requirements, then you can call this number to discuss accessibility options at your desire parks. You can also request disability access rooms if you so wish.

Head Office 0843 816 6497

Calling this number above will connect you directly to someone at the Pontins Head Office Team. This number can be used if you have a complaint that you would like to register, or you would like to discuss other issues you have had with your stay at Pontins.

If you would like to write a letter of complaint, you can also do this. Simply address your letter to the Pontins Head Office, the address for which can be found at the very top of this page. If you haven’t received a response within two weeks, we suggest calling this number to discuss your original issue with Pontins staff members.

Pontins Entertainment 0843 816 6498

At Pontin locations across the UK, you will find entertainment acts. From magic shows to singers and cabaret nights, there’s something for the whole family to enjoy at Pontins. For younger children, there are even famous acts such as Sooty and RastaMouse to look forward to.

You don’t have to book activities with Pontins if you have purchased a holiday with them. Simply turn up to the event you would like to attend, and enjoy the night ahead of you. You can find the full list of events and entertainment at Pontins on the Pontins website.

pontins customer servicesPontins Activities 0843 816 6499

If you’re looking for family activities to take part in during your stay with Pontins, then you’re in luck. Pontins cater to the kids and the adults with an array of activities to take part in. At the majority of Pontins holiday parks, you will find amazing swimming pools and arcade zones for the whole family to enjoy.

You can also find skate parks, inflatable bouncy castles, crazy golf courses, go karting and bingo, as well as so much more fun activities to take part in! For the full list of activities available to you at Pontins parks, visit the Pontins website and visit their entertainment section. We have also listed some of the best activities you can find at Pontins parks throughout the UK below:

Brean Sands

  • Fun Bikes – hire a range of bikes and have a family day out on the dunes
  • Table Tennis
  • Go Karting – Not for young children, Go Karting can be a great activity to undertake at Brean Sands
  • Pontins Got Talent – take part in a talent content at Pontins and see if you can win big
  • Bingo
  • Teddy Bear Picnic – take a walk into the woods and have a picnic with the Pontins teddy bears
  • Snooker
  • Swimming
  • Human Football Table – Check out the giant table and become a part of the human football table!
  • Crazy Golf
  • Pantomime

Camber Sands

  • Croc’s adventure land
  • Cinema
  • Pony rides
  • Skatepark
  • Dinosaur park
  • Dance classes
  • Crazy golf
  • Pool
  • Karaoke
  • Swimming


  • Pool
  • Tennis
  • Kids Cinema
  • Quad Biking
  • Dance Classes
  • Swimming
  • Water Slides
  • Snooker
  • Basketball
  • Crazy Golf


  • Outdoor Skate Park
  • Trampolines
  • Giant Fort
  • Go Karting
  • Kids Cinema
  • Game Shows
  • Tennis
  • Magic Shows

Pontins Themed Breaks  0843 816 6752

If you’re after a more themed adventure in order to get away from everyday life, then why not take a look at the options available to you in terms of Pontins themed weekends away. These can vary in price, however, you are guaranteed low prices when you book with Pontins, so don’t be put off by the idea of a themed holiday with them! Every weekend, Pontins destinations throughout the UK are host to different themed events. Each theme can be found on the main Pontins page, where you can also find out more information on dress code and other such information. Below are some examples of themed break in Pontins this year, for more information on any of these below, you can call this number and you will be connected to a member of the Pontins themed breaks team, who can explain further to you:

  • Strictly Weekend: If you’re a fan of the BBC hit show – and meeting people who enjoy the same joy as you, then the strictly weekend is the place to be! It doesn’t matter if you’re a novice or a professional, you can dance to your heart’s content in Pontins workshops and Strictly Come Dancing themed nights


  • Good Old Knees Up: As the most popular themed event of the year, the Good Old Knees Up is full of entertainment – from comedy wrestling to tribute bands and singers – this is the best option for large families, with events to suit everyone!


  • Best of British: This themed night brings the best UK acts together for a giant themed weekend.


  • 50’s and 60’s Tributes: If you’re a fan of the old-timey bands, why not experience them live! With tribute acts to all your famous bands of the 50’s and 60’s this is the perfect holiday for couples to get away from the stress of everyday life and take it back to the old times

More about Pontins

Pontins was founded in 1978 and has been sold to many people and companies over the years since. In 1980, Coral was taken over by the company Bass Brewing, who sold the group to another company in 1989.

In 2006, the Pontins company was split up and sold to different companies. The head office was relocated, and some parks were even closed. However, in 2009, the company seemed to gain more traction thanks to their £5m investment into its parks. Today, their parks provide great attractions and services to their guests.

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