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Pontins

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Pontins

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday N/A N/A
Sunday N/A N/A
Address
Pontins
Britannia Jinky Jersey LTD
Ainsdale House
Shore Road
Ainsdale
Southport
PR8 2PZ
Website

0843 816 6496

Founded in 1978, Pontins provides British based holidays for those looking for the sun. With a range of activities and services available to guests, Pontins is great for holidays on a budget. You can contact the different departments via the table below.

Pontins Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 816 6496 Monday-Friday: 8.30am-10pm
Bookings Helpline 0843 816 6497 Monday-Friday: 8.30am-10pm
Complaints 0843 816 6498 Monday-Friday: 8.30am-10pm
Entertainment Services 0843 816 6499 Monday-Friday: 8.30am-10pm
Head Office 0843 816 6751 Monday-Friday: 8.30am-10pm

Customer Services

Calling 0843 816 6496 will put you through to a member of the Pontins Customer Services team. From here, you can make a booking, amend a booking, or cancel a holiday altogether. This number can also be used if you have any accessibility requirements that need to be met before you can go on your Pontins Holiday.

This line is automated, and you can choose the department you wish to speak with after you have listened to the automated message over the phone.

Bookings Helpline

If you would like to contact the bookings team directly, you can do so by calling 0843 816 6497. This line is direct, and someone will be able to assist you as soon as they become available. If you would rather make a booking online with Pontins, you can do so over the on the Pontins website.

Complaints

To make a complaint about your holiday, whether it be about your accommodation, about the entertainment, or about the level of service offered to you on behalf of Pontins, call 0843 816 6498.

Members of the complaints team are on hand at the times shown in the table above in order to give you peace of mind. Sometimes, you may be offered a refund or another holiday on behalf of Pontins.

Entertainment Services

To inquire about entertainment services, to book a service whilst you’re on holiday with Pontins, or to simply ask if an entertainment segment is suitable for children, call the Entertainment services directly on 0843 816 6499.

Entertainment at Pontins includes magicians, singers, cabaret dancers and so much more for the little ones. Events are usually free, which means that once you have arrived at your Pontins destination, you will be able to visit all of the entertainment areas for free. However, you can check which activities are due to be on around your stay by calling this number.

Head Office

The Head Office for Pontins is based in Southport, and you can call a member of the team directly on 0843 816 6751. This line is automated, however, someone will be able to help you as soon as possible.

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