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Petlog: Customer Services – 0844 248 3312

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Petlog

Day Opens Closes
Monday 9am 7pm
Tuesday 9am 7pm
Wednesday 9am 7pm
Thursday 9am 7pm
Friday 9am 7pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED
Address
Petlog
The Kennel Club London Office
Clarges Street
London
W1J 8AB
Website
  • Business Name: Petlog
  • Customer Service Number: 0844 248 3312
  • Opening Times: 9am-7pm
  • Head Office Address: The Kennel Club London office, Clarges Street, London, W1J 8AB
  • Website: https://www.petlog.org.uk/
Petlog Customer Services

Petlog is maintained by The Kennel Club and ensures that pets in the UK are microchipped under government law. If you have lost a pet or would like to get your pet microchipped, Petlog is the company to contact in order to do so.

Other Petlog Connection Numbers

Department Number Opening Hours
Customer Services 0844 248 3312 9am-7pm
Head Office 0844 248 3315 9am-7pm
Resources for Vets 0844 248 3314 9am-7pm
Legislation 0844 248 3316 9am-7pm
Microchip information 0844 248 3317 9am-7pm
Lost & Found Pets 0844 248 3318 9am-7pm

By calling the above numbers, we can connect you to those Petlog departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

petlog customer servicesCustomer Services 0844 248 3312

This is the contact number for the Petlog customer service team. Calling this number will connect you instantly to a customer service advisor who can help with any query you may have regarding Petlog services. The main service offered by Petlog is the microchip service, which is offered at vets and stores around the country. Under UK law, all pets in the UK must be microchipped and have up to date information on said chip. You can find out all the information you need on the Petlog website, the link for which can be found at the top of this page.

Head Office 0844 248 3315

This is the number for the Petlog Head Office team, you can call this number if you would like to know more about a complaint you have made, or if you would like to make a complaint there and then. You can also use this number for more information on microchipping your pet with Petlog, and how to go about it/finding vets near to you that will chip your pet for you.

petlog customer services Resources for Vets 0844 248 3314

It’s important for local vet businesses to keep up to date information on the microchips of their animal patients. This way, if a pet goes missing, there is a higher chance of finding the pet’s owners once it is found. If pet owners have the wrong data on their pets’ microchip, then it’s unlikely that they can be reunited with their pets if they ever go missing. This is why it’s so important to update information when it changes in order to prevent the worst from happening.

Although Microchipping can help in the event that your pet goes missing, it’s important for vets to encourage pet owners how to keep their animals safe and avoid them escaping. In winter, especially around Halloween and Bonfire night, pets are more susceptible to running away. This is because many pets are spooked by loud noises, and will bolt if they have the opportunity to. Vets around the UK should inform pet owners of the risk involved in letting your pets out around this time, and provide information on how to prevent the worst from happening alongside products that can calm your pets in the event of loud fireworks.

In the UK, it is now mandatory for all pet owners to chip their animals and have their data recorded online through services such as Petlog. If you are a puppy breeder, you must ensure that your puppies are microchipped before they are sold on. Once they have been sold, details on a microchip must be updated by either the breeder or new owner. Despite the new law for microchips in the UK, pets must also wear an ID collar in order for them to be recognised.

All pet owners in the UK are responsible for chipping their pets, regardless of when they got the dog. If owners do not chip their dogs or have them chipped by unauthorised implanters, then owners could be faced with a £500 fine for breaking the law. If a microchip is also not up to date with owner information, owners could be served a notice of time, in which they must change the details of the chip.

The only dogs which cannot be micro chipped are those that have been cleared by a veterinary professional for their health or for other reasons.

Legislation 0844 248 3316

Petlog is managed by The Kennel Club and hold ISO 9001 and ISO 27001 in conjunction with government legislation.

Microchip Information 0844 248 3317

Microchipping is a way of reuniting lost pets with their owners. To insert a microchip, a trained vet or implanter will implant a small implant which is roughly the same size as a grain of rice. Once in place, microchips can be detected by any trained professional. Petlog has the largest database in the UK of pet owner information and is fully compliant with government legislation. If you would like to upgrade your account with Petlog, you can subscribe to their premium service by creating an account and subscribing to the Petlog Premium service from your account interface. In the UK, it costs just one off payment of £16 to subscribe to the premium service.

Lost & Found Pets 0844 248 3318

All pet owners in the UK are responsible for chipping their pets, regardless of when they got the dog. If owners do not chip their dogs or have them chipped by unauthorised implanters, then owners could be faced with a £500 fine for breaking the law. If a microchip is also not up to date with owner information, owners could be served a notice of the time, in which they must change the details of the chip. If you have lost a dog or cat, vets and professionals can read your dog’s chip (if he is found) and be able to reunite you two easily and safely. Dogs that are not micro chipped run the risk of being rehomed or worse, which is why micro chipping them is the best option for you and your pet. Don’t wait until it’s too late, get them chipped today. In order to see if your local vets offer microchipping services, call them directly.

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